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When supervisors or leaders look back on how they responded to certain difficult worker behaviors, they often cringe. They recall how they responded in a way that was unconstructive – to put it mildly.
No matter when you get “hit” by that difficult employee, you have to make sure you don’t make the situation worse. No matter how loud the person gets you can’t match the loudness. No matter how confrontational the worker gets you can’t get defensive. No matter how passive-aggressive the worker gets, you cannot get sneakier.
Two reasons. First, the difficult employee may just be looking to get a negative reaction. You don’t want to help that tactic. The main reason is that by “losing yourself” you can be trapped into a situation that can only end negatively for you. You will look bad to other workers and those you report to. You will lose respect and appear petty.
So when that difficult employee does it again, keep your cool!
Posted on: April 05, 2007 07:31 AM |
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