Front Line Mis-Management
From the Eye on the Workforce Blog
by Joe Wynne
Workforce management is a key part of project success, but project managers often find it difficult to get trustworthy information on what really works. From interpersonal interactions to big workforce issues we'll look the latest research and proven techniques to find the most effective solutions for your projects.
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Benefits Realization,
Career Development,
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More on the employee engagement study: The report says the second of four factors that are needed to maximize employee engagement is "effective front-line management." Does this factor give us hope as project managers that employees will “go the extra mile” for the success of the project? I don’t think so.
In almost all organizations, preparation for the role of front-line supervisor is woefully inadequate. Not to mention that decisions on who gets the position are as likely based on temperament and brown color of nose than on capability. It’s not like excellent training is unavailable. There are all kinds of options to meet the skill and budget needs of any project. Yet the hapless supervisor is usually dumped into this critical position with little support, save for some training on basic legal necessities. Then the supervisor begins to deflate the employee engagement of the entire team.
If you want your workers to be engaged, you must plan to have qualified front-line supervisors (team leads, managers, whatever you call them). Make this a part of your Activation phase.
Back to our tally: So far 2 of 4 factors needed for maximum employee engagement are rarely found. As a project manager, you should see now why getting things done is such a struggle. It could be built into your organizational culture.
Posted on: May 15, 2007 08:25 AM |
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"Impartial observers from other planets would consider ours an utterly bizarre enclave if it were populated by birds, defined as flying animals, that nevertheless rarely or never actually flew. They would also be perplexed if they encountered in our seas, lakes, rivers and ponds, creatures defined as swimmers that never did any swimming. But they would be even more surprised to encounter a species defined as a thinking animal if, in fact, the creature very rarely indulged in actual thinking."
- Steve Allen
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