Guessing is not a strategy: How to build decision velocity with AI and real-time data
June 10, 2026 | Live Webinar
After I posted the last item regarding the living dead workforce, I came across this case study. This manager got a very large ROI by investing in people, mainly getting them into the right jobs.
He couldn't figure out why some dealerships in his company performed better than others. He looked at business statistics, but they didn’t help. He looked at organization charts, but they didn’t provide a clue. The managers of the other dealerships did not know either. So he read some books that told him that people have an innate talent to perform certain jobs.
That started him on a years-long quest to get the right people in the right jobs - so that they were fully engaged. He originally found that 16% of his workers were not engaged. His change effort was effected by targeted communications and management skill development. There was resistance to change, of course, but they kept at it until everyone could not deny it was working. And, boy, was there clear evidence: a 600% ROI!
Be sure to get the point here. His massive improvement did not depend upon new, better software or equipment, but upon the identification of strengths of existing workers and the full engagement of those strengths in the business. It can work for you.
Posted on: August 28, 2007 10:58 AM |
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