Project Management

Bring Out Your Moose to Eliminate Denial

From the Eye on the Workforce Blog
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Workforce management is a key part of project success, but project managers often find it difficult to get trustworthy information on what really works. From interpersonal interactions to big workforce issues we'll look the latest research and proven techniques to find the most effective solutions for your projects.

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In previous posts, I have warned you about how denial is harmful, yet pervasive. Just recently I explained that fun is a proven, important factor to keeping your workforce productive. Now there appears an article with a fun way to deal with one of the harmful forms of denial. The planets have aligned for us!
 
Jim Clemmer says that is it easier to break the ice and get real issues on the table if you use less threatening language. For those huge/scary/long-existing issues that no one wants to bring up when they should, Clemmer brings out his moose.
 
At meetings, he will ask “Is there a moose on the table?” to prompt a team to volunteer information that will identify the real issues so that these can be dealt with. This tactic counters the tendency for the big issues to be left out of the discussion because people are too polite, or, more likely, they are in the collective denial that we have discussed before. He warns them that the moose will grow larger, bread and make a larger herd. There’s just something funny about the word “moose.”
 
Notice that using the moose metaphor, adds a little fun – just what is needed. It gives the team a better sense of control over a difficult problem. He mentions other metaphors used by others. I like the salmon. “Is there a salmon on the table? We better deal with it before it starts to stink!” That let’s everyone know that you, the leader, have less fear over the issue, and so they feel more confident.
 
What’s your salmon? A chronic organizational obstacle that is slowing a team’s progress? A particular powerful individual who is interfering with a decision? Deal with issues like these by adding in a little fun!

Posted on: February 11, 2008 07:55 AM | Permalink

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Dave McMillin Sr. Project Manager| TEKsystems Washington, Il, United States
This works as long as everyone in the room understands what you are talking about. Years ago I was in a meeting and someone used this technique. At least half the room had no idea what we were suppose to provide. Once we convinced him that a good number of us had no idea what he was talking about he explained what he meant and we were able to bring up a couple of important issues. We tailored this to other teams, each team chosing their own "moose/salmon/etc" as something they could relate to and have fun with. We did have to stop one team from using "Is there a Frank in the room?" since this manager would probably find out and not be too happy.

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