Guessing is not a strategy: How to build decision velocity with AI and real-time data
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How do you know when your IT policies are ineffective? According to this article, one way to know is that the only evidence of their existence is their presence on a shelf or on an intranet site somewhere. This is altogether too common.
It is a major problem especially when managers are expected to handle dicey situations where interactions are necessary with individuals or groups. Consider managers handling these situations in your project:
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Discussing distracting personal habits with an individual, which is affecting team performance
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Resolving conflict between two individuals of different races or creeds
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Intervening appropriately with regards to potential illegal drug use or an intimate relationship in the workplace
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None of these can be handled after a quick review of a policy. Instead, you are more likely to get the time-honored tactic of avoidance. (See also my posts and articles on Denial.)
There are so many regulatory and legal problems with policies that are supported with inadequate communication and training, especially when it is managers who are not trained in what to monitor and enforce. How ironic, because the policy was likely created to improve performance and reduce risk and costs in the first place.
Short-term solution? When creating your project training plan, asses your managers’ knowledge of key policies.
Posted on: March 12, 2008 10:00 PM |
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