Project Management

Strategic Project Management

by
As an "accidental" project manager, it's very satisfying to contribute to the project management community online with anecdotes and stories I've picked up from my own experience. I hope you enjoy our daily conversation.

About this Blog

RSS

Recent Posts

Tell Me You're Going to Get This Done

Quiting Isn't Easy if You Never Do It

Getting in the Way of Peak Performance

The Agony of Defeat?

Nobody Likes Being the Heavy

Categories

decision-making, empowering team members, project leadership, project management, project management fundamentals, project success, project teams, struggling projects, work management

Date

The Start of a New Year: A Time for Retrospection?

linkedin twitter facebook Request to reuse this  

2011It's hard to believe how fast 2010 shot by. I'm still consciously writing the new date down on notes and other documents. Hopefully, by the end of the week writing 2011 will feel as natural as writing 2010. I don't know about you, but I seem to go through this every year—for at least a week or two.

I also tend to look back at the successes and challenges of the previous year and try to map out a plan for the future. In project terms you might call it a retrospect, a lessons-learned or a project post-mortem. It really doesn't matter what you call it, it's a good idea to look back at the previous year (and the previous project for that matter) and see where there were successes along with where there were some challenges. However, sometimes in the rush of all the things that need to get done, it's hard to set aside enough time to sit down and consider areas of success that should be repeated and those areas that I need to work on to improve. (I don't imagine that I am alone  facing that challenge.)

Not too long ago, in another post, I was talking about the project retrospective and heard back from someone that said they didn't do retrospectives in their organization because the consequences of identifying areas that needed improvement and the challenges of working through them were too great. That particular project manager's organization didn't have the tolerance (or the patience) for the process. It appears that there are some short-sighted organizations who think that identifying a problem leads to an immediate solution and that project teams never make the same mistake twice. As nice as that would be, I don't think it's anything that approximates how things work in the real world. Mistakes and challenges are just a part of projects. The trick is to creatively overcome, adapt and make incremental improvement. Much like facing the challenges associated with the new year.

Here's to an efficient and profitable 2010, er ... 2011. Ahem.
 

Posted on: January 04, 2011 01:37 PM | Permalink | Comments (0)

There's Nothing Heroic About Being a Hero All the Time

linkedin twitter facebook Request to reuse this  
No matter how you slice it, being super-human may not be enough.  By all accounts, whether you were an ancient Greek or Roman, Hercules was "the man."  Hercules' legendary exploits were so popular, ancient Romans like Marcus Antonius (Mark Antony) wanted some of that Hercules mojo for themselves. Antonius went so far as to invent a son for Hercules, named Anton, to make the connection to his family tree.

Despite his divine parentage and his incredible strength, in the end, it was an act of jealousy that took his life. He was poisoned from an arrow that had previously killed one of his enemies (the centaur Nessus) and was administered by his wife, Deianerira, who thought he had fallen in love with another woman.  Even his father (Zeus or Jupiter depending on whether or not you were Roman or Greek) couldn't save him.

I have observed that the same is true when "Herculean" efforts are required, or even perceived to be required, for project success.  No matter how incredible your personal stamina may be, if every project you lead takes heroic efforts to be successfully accomplished, you will ultimately crash and burn just like Hercules (whether or not your spouse administers poison to you).

I came across an interesting article from CIOZone a couple of months ago, Be Honest About YOUR Boundaries, in which the author suggests that the problem with the expectation of 24/7 availability by your boss may be self-inflicted. The author describes a common scenario with a new boss, a critical project, and working extra hours to impress. Over time, he or she just expects that you carry your Blackberry or iPhone at your hip and will answer emails at any time day or night. "Whose fault is this?" she asks. "It's your fault, isn't it?"

She continues, "You were so eager to make a good first impression that you forgot that setting expectations is a two-way street. You have now set an expectation that you are available 24/7. You didn't necessarily ask for it. But you did demonstrate willingness to work-related communications all night and all weekend."

My wife has kicked me in the pants dozens (if not hundreds) of times over the course of my career for this same thing. I'll admit that even now, every time my iPhone chirps at me, I look to see what it is. And, as I glance up from my iPhone to my beautiful wife sitting across the table from me at our favorite restaurant, I think she wants some of that centaur poison for me.

Of course there are times when extra effort is required to accomplish a critical project. However, those times should be the exception rather than the rule. If your boss sees you working long hours all the time, he or she might think that's just how you work. Or worse, that you don't know how to effectively manage your time. Either way, it will be taken for granted that you are going to work that way all the time. 

That being said, the need for heroic efforts all the time could indicate that your project is in trouble. A project running on schedule should really require little or no overtime. Working long hours is often just a quick fix, leading to poor employee health from too much caffeine, too many late nights, and too much junk food. I have also noticed that the ratio of mistakes to accurate work increases exponentially for every hour or two you're in the office after nine or ten hours.

Leverage project management software or other project management tools to help you manage projects more efficiently and ease the burden on your schedule. Engage the team in helping establish legitimate timelines and milestones—giving them a greater sense of ownership and you a few extra minutes to tackle one of the dozen other things you need to accomplish right now.  Don't try to do it all yourself.  I once worked with a fellow who felt he needed to do everything himself.  It wasn't long before he was burnt out and ineffective.  Don't let that happen to you. 

Remember, super-human strength wasn't enough for Hercules—and it won't be enough for you either.

What are you doing to minimize the need for heroic project efforts on a regular basis?
Posted on: December 30, 2010 10:08 AM | Permalink | Comments (0)

Social Media and Project Communication

linkedin twitter facebook Request to reuse this  

social mediaAfter taking a couple of extra days off to celebrate the holiday, it's nice to be back in the saddle. Yesterday, as I was going through my daily routine, I came across an excellent blog post by Bas de Baar, better known as the Project Shrink—How Social Media Solves Communication Problems. We both agree that face-to-face conversations trump email for communication effectiveness, in fact Baar suggests, "Words just form 7% of our daily communication, the rest is 38% tone of voice and 55% body language; elements we lack when dealing with virtual channels."

I've come to the conclusion that email is often problematic because of the above-mentioned limitations. The immediacy of the medium has made our attitudes toward it far to cavalier for my taste. Without much thought, we can dash of an email that could easily be misinterpreted. Have you ever been in the position of explaining or apologizing for the "tone" of one of your emails? OR even worse, is your team afraid to approach you because your emails are so terse and abrupt that you always come across as a jerk? Because I have been on the receiving end of those types of emails, I work very hard to avoid doing that myself, yet despite my best efforts I'm afraid that I sometimes come across that way.

The Project Shrink points out two very powerful elements that social media offers virtual communication that help solve these issues and really can't be ignored:

  1. Feedback: "The secret to effective communication is feedback," he says. "The ability to leave comments on blogs is an essential part of the medium. Social networks like Linkedin provide the opportunity to have entire online conversations in an answer-reply sequence: the discussion groups."
  2. Filling in the Blanks: "Social media is about having a 'conversation,'" he continues. "An exchange of information between persons...Social media puts the emphasis on the person in the conversation. It is not only about the message itself, but also about the personas of the people involved in the exchange."

Social media has proven to be very effective at facilitating feedback in a more natural way than email. It also provides a wonderful vehicle for adding "qualitative" information to the "quantitative" information we have come to rely on for project status. It makes collecting what I call the "real story" easier because traditional red, yellow, or green status indicators don't always paint an accurate picture of what's really going on within a project. "Social media supports multiple mechanisms to help us fill in the blanks," says Bas de Baar.

Neither I nor the Project Shrink are suggesting that blogs or Linkedin are the perfect solution to facilitate communication among project teams, but only cite them as examples of successful communication using social media. That being said, we also agree that although social media methods do offer additional ways to facilitate effective project communication, it doesn't mean it's going to happen. It's up to project leaders and project teams to incorporate the methods that make the most sense to their teams. The Project Shrink's blog offers some suggestions (both project, professional and personal) for using social media. "Again, it's not about the tool," he suggests. I couldn't agree more.

If you are using social media tools in your projects, share with us how you are using them and what you are using. I'm sure there are many of us who would like to hear more.


 

Posted on: December 29, 2010 11:21 AM | Permalink | Comments (0)

Jolly Project Manager

linkedin twitter facebook Request to reuse this  

santaIn the spirit of the season, since this will be my last post until after the holiday, I thought I would write my post to the tune of Jolly Old Saint Nicolas. Feel free to sing along:

Jolly Project Manager,

Send your Gantt this way,

Don’t you tell your Stakeholders,

What I’m going to say,

Mile-stones are coming fast,

Time is running low,

Will the project finish by…

Deadline … you should know.

IT wants a big new raid,

Dev, they want some sleep,

Marketing is speaking now,

Wow, it’s getting deep…

Con-sul-ting and ser-vic-es,

They all want to aid,

Jolly Project Manager,

Your looking kind of frayed.

As for me, this holiday,

As time abbreviates,

Christmas Eve is almost here,

Our families all await…


Happy holidays everyone.

—Ty
 

Posted on: December 22, 2010 12:25 PM | Permalink | Comments (0)

Project Management's Dirty Little Secret

linkedin twitter facebook Request to reuse this  

space raceMost of the project management methodologies utilized today in traditional project management practice evolved from creating and managing the processes used in developing the assembly lines of the early industrial revolution. The next big push in project management thought, in my opinion, came with NASA and the race into space. The list of benefits from the space race is long and varied, Tang and titanium being two of them. You might even be able to include project management software on that list, although I believe it is more likely directly attributable to independent aerospace contractors than NASA (although sometimes I get carried away and could be writing revisionist history here).

That being said, you might be interested to know that next to accounting software, project management software is the oldest software product. It's been around, in a very similar form to what it is now, for a very long time. What's more, although project management software has improved and accommodated things like resource management, stage gates, portfolio management and other needed tools for project managers, it isn't all a bed of roses for organizations doing project-based work.

secretThe dirty little secret of project management is that after all these years of software development, the tools have become so complicated that end users don't use them. If you're like me, there were times when I had to spend (waste) time reminding, cajoling, even begging my team members to update their status information in the project management tools we were using at the time. Or worse, I had to guess as to what real project status was.

Project management software has come a long way, but the way the end users interact with the process has largely been ignored. Why? Because they are not a real buying influence and their needs are considered unimportant to those who do influence purchasing decisions. This is a mistake in my opinion.

Capturing information at the source (the end user) is the best way to collect accurate and timely information for informing project decisions. When team members have an easy, and dare I suggest intuitive, way to contribute project data; project managers, line of business managers, and other business leaders will have the timely information they need to make decisions that could increase competitiveness and profitability (which is what CEOs want to see their projects do).

Team members shouldn't have to be project management experts to update their status.

As project leaders, it's our job to find the solutions that will make the process simple for the members of our teams so that we have visibility into projects, can identify and eliminate bottlenecks and encourage collaboration. Once we expose the dirty little secret for what it is, we will start to see project management software vendors make tools that will make it easy for end users to engage in the process and facilitate work management for businesses of all types.
 

Posted on: December 21, 2010 12:30 PM | Permalink | Comments (1)
ADVERTISEMENTS

"A jury consists of twelve persons chosen to decide who has the better lawyer."

- Robert Frost

ADVERTISEMENT

Sponsors