Project Management

Data Mining Techniques For Marketing, Sales and Customer Support

Author: Michael J.A. Berry and Gordon Linoff
linkedin twitter facebook Request to reuse this   Business Intelligence   Knowledge Management   Lessons Learned   Strategy  

ISBN: 0471179809

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Data Mining Techniques shows you how to quickly and easily tap the gold mine of business solutions lying dormant in your information systems. The book thoroughly acqaints you with the new generation of data mining tools and techniques and shows you how to use them to make better business decisions. This guide describes techniques for detecting customer behavior patterns useful in formulating marketing, sales and customer support strategies. While database analysts will find more than enough technical information to satisfy their curiosity, technically savvy business and marketing managers will find this book accessible.

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"The radical of one century is the conservative of the next. The radical invents the views. When he has worn them out, the conservative adopts them."

- Mark Twain

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