Project Management

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Why Stakeholders gets all worried just before Project Closure?

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George Lewis Program/Project Manager| DXC Technology Company Heredia, Costa Rica
Sometimes it is so hard getting a sign-off just because a Project Sponsor is scared of losing the project team, even after all tasks are completed. He/She could have been mostly absent in most part of the project, but when sign-off is mentioned, it is a different story.

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Vincent Guerard Coach - Trainer - Speaker - Advisor| Freelance Mont-Royal, Quebec, Canada
George,

Always interesting questions.

Does it have anything to do with the poor involvement during execution?
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1 reply by George Lewis
May 01, 2018 2:25 PM
George Lewis
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Vincent, in this case, the comment is assuming a fair enough execution and assumes the sponsor have signed-off and phase gate reviews and standard documentation.

Nevertheless, when the end approaches it's all a different story, more eighth they are too attached to the project to let it go, or they are too afraid something might go wrong once project team leaves.
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George Lewis Program/Project Manager| DXC Technology Company Heredia, Costa Rica
May 01, 2018 2:12 PM
Replying to Vincent Guerard
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George,

Always interesting questions.

Does it have anything to do with the poor involvement during execution?
Vincent, in this case, the comment is assuming a fair enough execution and assumes the sponsor have signed-off and phase gate reviews and standard documentation.

Nevertheless, when the end approaches it's all a different story, more eighth they are too attached to the project to let it go, or they are too afraid something might go wrong once project team leaves.
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1 reply by Vincent Guerard
May 01, 2018 9:21 PM
Vincent Guerard
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Or is it that they don't know what do to next? :-)

Clear agreement on sign off, progressive sign off

it is clear that for any new request after sign off, there is no more team in place to do it. That is associated with an unclear scope.
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Kevin Drake Perth, Western Australia, Australia
I had this case once and I wanted to move on to the next project but stuck with my team, client and sponsor.

The scope of work kept changing until the last moment which created high uncertainty.

I agree with you George, there was poor execution but it was due to the rapid changes to the final product. The contract did not allow us to add any variation while the client was changing and creeping the scope to the point we made high losses.
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Kiron Bondale Retired | Mentor| Retired Welland, Ontario, Canada
George -

The best way to avoid this is to nail down the acceptance criteria for closing out the project upfront.

That plus good sponsor engagement by the PM should reduce the likelihood of a "needy" sponsor...

Kiron
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1 reply by George Lewis
May 03, 2018 4:22 AM
George Lewis
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Kiron - I agree.
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Drew Craig Sr. Agile & Product Coach| Vanguard Philadelphia, Pa, United States
Like you say, it could largely be the fear of losing the team; to commit to closure, no more CR's. Additionally, many times an implementation leads to an enhancement phase. The fear of the additional overhead of having to justify the effort and request again for a team, potentially new members missing initial release context, vs. if the team is still together and simply submitting and approving CR's.

Like Kiron points out, by clearly and concisely defining the criteria for completion will help to mitigate those scenarios; and with transparency along the way so there is no surprise.
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Sante Delle-Vergini, PhD Senior Project Manager| Infosys Melbourne, Victoria, Australia
They may be concerned about the sustainability of the product/project deliverable.
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George Lewis Program/Project Manager| DXC Technology Company Heredia, Costa Rica
@Andrew @Kiron I agree with you, early agreement on Sign/Off is the key. Do not wait until the end to get it, even if all your work is done, there will always be a reason to delay the resource release.
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Vincent Guerard Coach - Trainer - Speaker - Advisor| Freelance Mont-Royal, Quebec, Canada
May 01, 2018 2:25 PM
Replying to George Lewis
...
Vincent, in this case, the comment is assuming a fair enough execution and assumes the sponsor have signed-off and phase gate reviews and standard documentation.

Nevertheless, when the end approaches it's all a different story, more eighth they are too attached to the project to let it go, or they are too afraid something might go wrong once project team leaves.
Or is it that they don't know what do to next? :-)

Clear agreement on sign off, progressive sign off

it is clear that for any new request after sign off, there is no more team in place to do it. That is associated with an unclear scope.
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Rishi Kumar PM Consultant| Global Educational and Consulting Services Mississauga, Ontario, Canada
Very valid question??? It hinges on the SCOPE. How well the SCOPE is defined and the project manager and the team understand the DELIVERABLE and ACCEPTABLE CRITERIA? At the end of the day, invoice has to be paid.
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George Lewis Program/Project Manager| DXC Technology Company Heredia, Costa Rica
May 01, 2018 6:02 PM
Replying to Kiron Bondale
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George -

The best way to avoid this is to nail down the acceptance criteria for closing out the project upfront.

That plus good sponsor engagement by the PM should reduce the likelihood of a "needy" sponsor...

Kiron
Kiron - I agree.
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