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How to correct highly influencing senior manager/client/customer

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Sandeep Kumar MK PM - Infrastructure Services| MPHASIS LTD Bengaluru, Karnataka, India
How to escalate/correct a highly influencing senior manager who is ignorant/creating communication gap and negatively impacting the whole project ?

Is there any consequences and benefits ?
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Rami Kaibni
Community Champion
Senior Projects Manager | Field & Marten Associates New Westminster, British Columbia, Canada
It is always important to educate the client. Do not approach them into the face and tell them they are wrong but with your soft skills, prove to them that there are better ways to handle things for the sake of the project.
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1 reply by Sandeep Kumar MK
May 18, 2018 3:08 AM
Sandeep Kumar MK
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Thanks Rami! this helps.
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edward markham PMO deputy lead| ERT Inc. Sterling, Va, United States
Bring her/his peers, especially any other sponsors into discussion of communications plans or perhaps risks with senior manager, without direct confrontation, but just identify issues.
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1 reply by Sandeep Kumar MK
May 18, 2018 3:10 AM
Sandeep Kumar MK
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Thanks Edward, got that. safe and effective approach.
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Sandeep Kumar MK PM - Infrastructure Services| MPHASIS LTD Bengaluru, Karnataka, India
May 17, 2018 12:56 PM
Replying to Rami Kaibni
...
It is always important to educate the client. Do not approach them into the face and tell them they are wrong but with your soft skills, prove to them that there are better ways to handle things for the sake of the project.
Thanks Rami! this helps.
avatar
Sandeep Kumar MK PM - Infrastructure Services| MPHASIS LTD Bengaluru, Karnataka, India
May 17, 2018 1:03 PM
Replying to edward markham
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Bring her/his peers, especially any other sponsors into discussion of communications plans or perhaps risks with senior manager, without direct confrontation, but just identify issues.
Thanks Edward, got that. safe and effective approach.
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Margaret Love Senior Instructor| Velociteach Greenville, Sc, United States
Been there, done that. Never easy and not always successful.
First, keep in mind that if this person has been in the organization longer than you have, others are probably already keenly aware of his or her style and have been working around it. If you are a temporary PM (like a consultant) you can't fix everything. Here are some techniques I've used - with varying success:
1) Facts, facts, facts. You refer to the senior manager as ignorant, but I think it's part of the PM's job to educate them. I don't mean argue with them but whenever I can I boil things down to facts and make sure the team, if not the manager, knows the facts.
2) Don't leave it to the senior manager to communicate. If you want him or her to send an email to the team, send a written suggestion so they don't have to figure out what to say. Same thing with presentations. Write out what you'd like for them to say "as a courtesy because you're so busy".
3) As much as you can, limit the time that available to the sponsor for communicating with the team as a whole. You want them looking to you as the PM - not to the sponsor. On my projects the sponsor is welcome to visit but not to attend weekly team meetings for that reason. "You're paying me to manage this project. If you come to the meeting everyone will look to you, because they respect you as the VP of doo-dah. I'll be glad to meet with you after the meeting, and there are definitely some times we will need you there. I'll let you know when..."
4) Over and above everything, work to develop a good relationship with the sponsor. Work to learn from that person - what makes them tick? why does he or she hold the opinions that they do? Keep in mind that when you disagree, YOU might be the person who is wrong.
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1 reply by Sandeep Kumar MK
May 19, 2018 1:41 AM
Sandeep Kumar MK
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Great Advice and approach. Thanks a lot for your time Margaret!
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Sandeep Kumar MK PM - Infrastructure Services| MPHASIS LTD Bengaluru, Karnataka, India
May 18, 2018 12:47 PM
Replying to Margaret Love
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Been there, done that. Never easy and not always successful.
First, keep in mind that if this person has been in the organization longer than you have, others are probably already keenly aware of his or her style and have been working around it. If you are a temporary PM (like a consultant) you can't fix everything. Here are some techniques I've used - with varying success:
1) Facts, facts, facts. You refer to the senior manager as ignorant, but I think it's part of the PM's job to educate them. I don't mean argue with them but whenever I can I boil things down to facts and make sure the team, if not the manager, knows the facts.
2) Don't leave it to the senior manager to communicate. If you want him or her to send an email to the team, send a written suggestion so they don't have to figure out what to say. Same thing with presentations. Write out what you'd like for them to say "as a courtesy because you're so busy".
3) As much as you can, limit the time that available to the sponsor for communicating with the team as a whole. You want them looking to you as the PM - not to the sponsor. On my projects the sponsor is welcome to visit but not to attend weekly team meetings for that reason. "You're paying me to manage this project. If you come to the meeting everyone will look to you, because they respect you as the VP of doo-dah. I'll be glad to meet with you after the meeting, and there are definitely some times we will need you there. I'll let you know when..."
4) Over and above everything, work to develop a good relationship with the sponsor. Work to learn from that person - what makes them tick? why does he or she hold the opinions that they do? Keep in mind that when you disagree, YOU might be the person who is wrong.
Great Advice and approach. Thanks a lot for your time Margaret!

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