"Another common misconception is that managing knowledge involves just obtaining lessons learned at the end of the project, in order to use it in the future projects."
So on other words, one of the ways to capture knowledge is to document it in lessons learned. Then it goes on to say:
"Knowledge management is about making sure the skills, experience, and expertise of the project team AND OTHER STAKEHOLDERS are used before, during, and after the project...knowledge is shared using a mixture of knowledge management tools and techniques and information management tools and techniques in which people codify part of their knowledge by documenting it so it can be shared."
An example of: "information management tools and techniques in which people codify part of their knowledge by documenting it so it can be shared." is lessons learned.
Further, "the lessons learned register provides information on effective practices in knowledge management" (p.101). Also "the stakeholder register contains details about the identified stakeholders to help understand the knowledge they may have" (p.101). Saving Changes...
Munavvar HussainProject Manager| Infor Global SolutionsHyderabad, Telangana, India
The PMBOK never states that Lessons Learned is completed by the team, only that "The persons or teams involved in the work are also involved in capturing the lessons learned" (p.104). There are several subjective terms here: "involved", "work" and "capturing", all of which can involve relevant stakeholders, as with meetings with "expert judgement" etc. I would say however that lessons learned are almost always completed by the team, but they are not exclusively produced, populated or completed by the team. Here is one example, on one of my previous projects, a consulting house was brought into a transformation program that aside from other deliverables (ie. quality audit), was responsible for producing lessons learned. They would be considered stakeholders but not the project team responsible for the transformation. In that situation, the project team was deliberately left out of the ownership of the lessons learned to avoid bias. Saving Changes...
It's really one of those questions that can be either/or, and the world will still turn around :-) Saving Changes...
Moloy ChakrabortyPrincipal Project Manager| WSP UK LTDHigh Wycombe, Buckinghamshire, United Kingdom
Jun 04, 2018 2:43 PM
Replying to Shriram Patki
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Some more explanation...
I looked at the question and tried to understand the RASIC. I can see that Stakeholders can support or be consulted for certain lessons learned, however they are not the ones who will actively lead and complete the lessons learned exercise. It is the Project Team which will have to carry it out while working on or during the closure of specific project.
Hence my answer was "The (Project) Team".
If you not take input from all stakeholders, then can't completed the leason learn in best way
The question asking the same and not asking who will completed this by best way
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1 reply by Shriram Patki
Jun 05, 2018 12:28 PM
Shriram Patki
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"Best completed by" was interpreted by me as responsible per RASIC. I already mentioned that Stakeholders are consulted or work in supporting role for lessons learned, however I feel it is best completed by the team.
Also the team is a subset of stakeholders so this is the type of question where both answers could be right depending on the interpretation. Most important is that we all understand and agree that if spread over the RASIC, everyone involved in any capacity on a program is needed to complete lessons learned.
Edit: Also depending on the role of stakeholders, not all of them may be interested in documenting the lessons learned for a specific project, depending on their own interests. Here it is mostly important for the project team to document lessons learned and hence they become the rightful owners of the activity.
Saving Changes...
Dinah YoungProject Manager / Software Asset Manager| Prince William CountySpringfield, Va, United States
This is one of those questions that is easy to overthink for this reason, the lessons learned should be completed by the people involved in the project. We can probably agree on that. The team refers to the developers, product owner (if Agile/Scrum), customers. Stakeholders refer to developers, customer, users.
So, my first thought was team. Then I thought stakeholders would include the developer and the customers.
Then the word completed came to mind. Does completed mean involved in or in charge of.
So it is a 50/50 chance of getting the question right.
Because Lessons Learned includes information related to Customer Satisfaction, I chose D. Saving Changes...
Shriram PatkiEngineering Manager, PMO| Nexteer Automotive IncSaginaw, Mi, United States
Jun 05, 2018 7:34 AM
Replying to Moloy Chakraborty
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If you not take input from all stakeholders, then can't completed the leason learn in best way
The question asking the same and not asking who will completed this by best way
"Best completed by" was interpreted by me as responsible per RASIC. I already mentioned that Stakeholders are consulted or work in supporting role for lessons learned, however I feel it is best completed by the team.
Also the team is a subset of stakeholders so this is the type of question where both answers could be right depending on the interpretation. Most important is that we all understand and agree that if spread over the RASIC, everyone involved in any capacity on a program is needed to complete lessons learned.
Edit: Also depending on the role of stakeholders, not all of them may be interested in documenting the lessons learned for a specific project, depending on their own interests. Here it is mostly important for the project team to document lessons learned and hence they become the rightful owners of the activity. Saving Changes...
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