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What percentage of stakeholders are difficult to deal with?

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Sante Delle-Vergini, PhD Senior Project Manager| Infosys Melbourne, Victoria, Australia
I was about to go with the 80/20 rule and say 20% are difficult while 80% are not. But I may have to select 30% are difficult and 70% are not.
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Riyadh Salih Saskatchewan, Canada
I guess if you have 20 - 30 are difficult then it is almost 100% difficult.
It should be at the most 2 - 3 persons that would make 1 or 2 %
Pareto rules should not be considered here because with 20% it will make a real big mess.
Usually there is one Arseh..e
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1 reply by Sante Delle-Vergini, PhD
Jul 08, 2018 6:35 PM
Sante Delle-Vergini, PhD
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Riyadh, I have yet to find a project where less than 20% of stakeholders cause issues or are difficult to deal with. Maybe I'm just unlucky ;-)
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Kiron Bondale Retired | Mentor| Retired Welland, Ontario, Canada
Sante -

I'd say it is proportional to the magnitude of the change impacts to stakeholders. If the impacts are low or are all favorable, outside of the occasional troublemaker the percentage should be very low.

On the other hand, if the project is perceived to negatively impact one or more stakeholder groups, the percentage could be quite high.

Kiron
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2 replies by Sante Delle-Vergini, PhD and Vincent Guerard
Jul 08, 2018 6:36 PM
Sante Delle-Vergini, PhD
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Yes Kiron, it's definitely proportional to the project's criticality.
Jul 09, 2018 9:18 AM
Vincent Guerard
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Kiron, I agree with you statement.

I would add this, if it is perceive to impact negatively a single stakeholder, individual or group, that has big influence on other stakeholders your project is at risk, the % would climb high.
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Rami Kaibni
Community Champion
Senior Projects Manager | Field & Marten Associates New Westminster, British Columbia, Canada
I would agree with Kiron. It depends on the project and size but for sure, there are always difficult ones.
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1 reply by Sante Delle-Vergini, PhD
Jul 08, 2018 6:38 PM
Sante Delle-Vergini, PhD
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Rami, I imagine in construction there are many hard hats difficult to deal with :-)
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Ruben Bernardo Guzman Mercado Functional Manager and IT Leader| Rberny Solutions Toluca, Mexico City, Mexico
It depends on the getion of stakeholders that you do, without a doubt, by not integrating them and not managing the changes properly, you will definitely have to raise your percentage.
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1 reply by Sante Delle-Vergini, PhD
Jul 08, 2018 6:39 PM
Sante Delle-Vergini, PhD
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Ruben, yes it would be a sliding scale largely dependent on our capacity to effectively manage stakeholders. Sometimes even despite its effectiveness, we still get difficult stakeholders.
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Sante Delle-Vergini, PhD Senior Project Manager| Infosys Melbourne, Victoria, Australia
Jul 08, 2018 5:17 AM
Replying to Riyadh Salih
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I guess if you have 20 - 30 are difficult then it is almost 100% difficult.
It should be at the most 2 - 3 persons that would make 1 or 2 %
Pareto rules should not be considered here because with 20% it will make a real big mess.
Usually there is one Arseh..e
Riyadh, I have yet to find a project where less than 20% of stakeholders cause issues or are difficult to deal with. Maybe I'm just unlucky ;-)
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Sante Delle-Vergini, PhD Senior Project Manager| Infosys Melbourne, Victoria, Australia
Jul 08, 2018 9:51 AM
Replying to Kiron Bondale
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Sante -

I'd say it is proportional to the magnitude of the change impacts to stakeholders. If the impacts are low or are all favorable, outside of the occasional troublemaker the percentage should be very low.

On the other hand, if the project is perceived to negatively impact one or more stakeholder groups, the percentage could be quite high.

Kiron
Yes Kiron, it's definitely proportional to the project's criticality.
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Sante Delle-Vergini, PhD Senior Project Manager| Infosys Melbourne, Victoria, Australia
Jul 08, 2018 1:24 PM
Replying to Rami Kaibni
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I would agree with Kiron. It depends on the project and size but for sure, there are always difficult ones.
Rami, I imagine in construction there are many hard hats difficult to deal with :-)
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Sante Delle-Vergini, PhD Senior Project Manager| Infosys Melbourne, Victoria, Australia
Jul 08, 2018 5:22 PM
Replying to Ruben Bernardo Guzman Mercado
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It depends on the getion of stakeholders that you do, without a doubt, by not integrating them and not managing the changes properly, you will definitely have to raise your percentage.
Ruben, yes it would be a sliding scale largely dependent on our capacity to effectively manage stakeholders. Sometimes even despite its effectiveness, we still get difficult stakeholders.
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RAJESH K L Project Manager, PMP| Bharat Electronics, Bengaluru, India Bengaluru, Karnataka, India
Agree with Kiron
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Tamer Zeyad Sadiq Assistant Cost Manager| Turner & Townsend Riyadh, Ar Riyad, Saudi Arabia
Agree with Kiron!!
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