Karthik RamamurthyAuthor, Say YES to Project Success| Founder KeyResultzChennai, Tamilnadu, Tamilnadu, India
Gerald is a star project performer, with a unique and very rare skill-set critical to your project. He comes up with brilliant ideas and is extremely productive.
A dream project contributor, right? Not entirely.
Gerald is terribly arrogant, publicly humiliates other team members, and constantly causes conflicts by spreading baseless rumours.
Worse, he was recently proven to claim credit for another team member's work, and in the past, pilfering.
As Project Manager and therefore leader, this seems to be a "lose-lose" situation:
a. Keep Gerald in the team, and team morale suffers, bringing down overall productivity.
b. Releasing him will create a situation where critical tasks will be delayed, therefore endangering the project.
Have you been in a similar situation? Is there a "win-win" way?
Please share your valuable views for the benefit of our PM community. Saving Changes...
Karthik RamamurthyAuthor, Say YES to Project Success| Founder KeyResultzChennai, Tamilnadu, Tamilnadu, India
Jan 29, 2019 1:11 AM
Replying to Leanne Pharaoh
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Hello Karthik, in my environment we had a Gerald that is as you describe and one that bullied silently. the loud Gerald was toxic to his team and this was allowed to carry on for years. Some team members ended up taking things into their own hands when his manager couldn't decide what to do with him. It would have been best in my opinion to remove him from the team but he ended up removing himself after influencing enough members with his toxic behavior. It was only when the team came under new management that those remaining members behavior improved. The quietly bullying Gerald eventually got removed from his team too when the manager eventually realized that he is not the star player but indeed it was the quiet member who was forced into sharing these awesome ideas with Gerald. Gerald would just cleverly disguise the idea as his own since the quiet member wasn't good at public speaking. Both teams are better now.
@Leanne Paraoh: Thanks a million for adding excellent value to our discussion by sharing your experience of "loud" and "silent" Geralds.
It is sad to hear that it took years for leadership to take on the bullies.
However, it is indeed heartening that some of the team members showed courage in standing up to the bullies, and in the end, there was a good result.
I hope you will keep contributing your rich knowledge for the benefit of our vibrant community on projectmanagement.com Saving Changes...
Karthik RamamurthyAuthor, Say YES to Project Success| Founder KeyResultzChennai, Tamilnadu, Tamilnadu, India
Jan 29, 2019 1:37 PM
Replying to Anish Abraham
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I had a similar team member in the past. During the 1:1 meeting, I informed him that his behavior is not acceptable. Also, firmly and explicitly told him that If there is no change, there will not be a position available for him after six months.
@Anish Abraham: Thanks a ton for sharing your experience of how you handled a team member similar to Gerald.
It is great that you made it clear to him, in a one-on-one meeting, that his disruptive behavior would not be tolerated.
Did the practive action work? Saving Changes...
While we all agree this behavior is unacceptable, and causes a variety of problems, and something needs to be done.
Apparently, this is not something new, and if so, what has been done to change the situation?
My point is that far too often there are performance issues, which people are let go for before being advised of or given a fair chance to correct their performance.
Should the same coaching be offered for the behavioral offenses identified here?
While this is not a performance issue other than the point made is this is high performing contributor, and that skill set is overcome by the disruptive personal behavior and ethical issues.
Being unaware is not an excuse, but is it a coaching opportunity?
In my experience, I’ve had a team member who joined our group from another organization where the culture was to win at all cost, so good ethical behavior was not something that was ingrained in their values.
Their previous organizations environment was very competitive and had little to no collaboration on their team where all members were disrespectful and there was an abundance of arrogance, humiliation and one upping each other was common practice and encouraged by their management. This employee left that organization because of that environment but brought their bad habits with them. While we felt fortunate to have the talent join the group, the temperament was not a match for our cohesive high performing team. And equally surprising was the employee vetting/hiring/onboarding process did not see the problem that was lurking under the surface.
Whether it was a bad hire done with blinders seeing only the talent didn’t matter, it became our problem
We gave the IF / THEN, challenge. If you continue as you are and don’t or can’t change, then there will be consequences.
Managing expectations can only be done after they are set and understood.
Our team did not allow their bad behavior to continue and stopped them in their tracks, which took the new team member by surprise. Their bad attitude and behavior were not accepted, and the team spoke openly to our new member about all the issues.
We rotated the pairing of the new team member with different team members, monitoring and controlling their actions and setting a consistent example of our culture and expectations. As the leader, I supported the team by reinforcing and helped set the expectations for our newest addition. In a relatively short time, there was a remarkable transformation, and this individual became a poster child for the ideal team player and a great value to our team and the customers we served.
With the growing adoption of self-directed teams, shouldn’t this be happening more than ever?
This was not a one off and was more of an extreme case.
Isn’t knowing and holding each other accountable to the policies that govern the organization already each of our responsibilities (2.2.6 & 2.3.1) per our Code of Ethics and Professional Conduct?
Fix or fire? What is your ethical leadership choice and best business decision?
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1 reply by Stéphane Parent
Sep 16, 2019 12:28 PM
Stéphane Parent
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... and that is why we have probation periods for new hire! Recruitment processes often fail to elicit the candidate's normal behaviour..
Very well said John. Lots of problems are left to fester because of lack of true leadership. This type of behaviour is completely unacceptable within our organization (at least according to policy), and typically people are warned and given opportunities to change their behaviour. On the flip side, more often than not, I've also seen management deal with such individuals by just moving them to another position making it someone else's problem, and often at more senior levels, taking away any persons that would report to this individual, and putting them on a "special project". Not really the proper way to deal with such issues, but again many people choose not to get involved when they should. Saving Changes...
Stéphane ParentSelf Employed / Semi-retired| Leader MakerPrince Edward Island, Canada
Sep 16, 2019 11:11 AM
Replying to John Watson
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While we all agree this behavior is unacceptable, and causes a variety of problems, and something needs to be done.
Apparently, this is not something new, and if so, what has been done to change the situation?
My point is that far too often there are performance issues, which people are let go for before being advised of or given a fair chance to correct their performance.
Should the same coaching be offered for the behavioral offenses identified here?
While this is not a performance issue other than the point made is this is high performing contributor, and that skill set is overcome by the disruptive personal behavior and ethical issues.
Being unaware is not an excuse, but is it a coaching opportunity?
In my experience, I’ve had a team member who joined our group from another organization where the culture was to win at all cost, so good ethical behavior was not something that was ingrained in their values.
Their previous organizations environment was very competitive and had little to no collaboration on their team where all members were disrespectful and there was an abundance of arrogance, humiliation and one upping each other was common practice and encouraged by their management. This employee left that organization because of that environment but brought their bad habits with them. While we felt fortunate to have the talent join the group, the temperament was not a match for our cohesive high performing team. And equally surprising was the employee vetting/hiring/onboarding process did not see the problem that was lurking under the surface.
Whether it was a bad hire done with blinders seeing only the talent didn’t matter, it became our problem
We gave the IF / THEN, challenge. If you continue as you are and don’t or can’t change, then there will be consequences.
Managing expectations can only be done after they are set and understood.
Our team did not allow their bad behavior to continue and stopped them in their tracks, which took the new team member by surprise. Their bad attitude and behavior were not accepted, and the team spoke openly to our new member about all the issues.
We rotated the pairing of the new team member with different team members, monitoring and controlling their actions and setting a consistent example of our culture and expectations. As the leader, I supported the team by reinforcing and helped set the expectations for our newest addition. In a relatively short time, there was a remarkable transformation, and this individual became a poster child for the ideal team player and a great value to our team and the customers we served.
With the growing adoption of self-directed teams, shouldn’t this be happening more than ever?
This was not a one off and was more of an extreme case.
Isn’t knowing and holding each other accountable to the policies that govern the organization already each of our responsibilities (2.2.6 & 2.3.1) per our Code of Ethics and Professional Conduct?
Fix or fire? What is your ethical leadership choice and best business decision?
... and that is why we have probation periods for new hire! Recruitment processes often fail to elicit the candidate's normal behaviour.. Saving Changes...
Stéphane ParentSelf Employed / Semi-retired| Leader MakerPrince Edward Island, Canada
This is risk management at its best. You have to evaluate the risk of Gerard affecting the project outcomes. You will come up with mitigation strategies (meetings, soft skills development, cross-training, follow-up) to prevent the risk from happening and reduce its impact. You will also decide on a contingency action plan (replacement, redistribution,etc.) should the risk happen anyway.
Oh... and don't forget to mention to Gerard and his functional manager that he is on your risk register. Saving Changes...
Al TaylorI.T. Contractor| IndependentWaterloo, Ontario, Canada
@stephane
Of course we must always have risk awareness, but think this is more of a case of talent management and leadership. Do we as leaders help develop others? And do you train people to do technical work but not on soft skills and professional conduct?
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1 reply by Stéphane Parent
Sep 17, 2019 8:04 PM
Stéphane Parent
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If you watch my projectmanagement.com webinar, ùjohn, you will have the answer to both your questions.
Saving Changes...
Stéphane ParentSelf Employed / Semi-retired| Leader MakerPrince Edward Island, Canada
Sep 16, 2019 2:05 PM
Replying to John Watson
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@stephane
Of course we must always have risk awareness, but think this is more of a case of talent management and leadership. Do we as leaders help develop others? And do you train people to do technical work but not on soft skills and professional conduct?
If you watch my projectmanagement.com webinar, ùjohn, you will have the answer to both your questions. Saving Changes...
James ShieldsIS Director - Portfolio Solutions| City and County of San Francisco, SFPDSan Francisco, Ca, United States
So many good comments … and joining in on the topic a bit late.
These type of situations beg the question … are you in it for the short term or long term? The project is the short term. You may be able to get some good wins by putting-up with Gerald, but at what price. By not addressing the damage he is doing you are effectively elevating him to a prima donna status and condoning his behavior. This is not what projects or project management is about. Projects are a team sport.
Also consider that his dominance could be suppressing others from being able to participate with effective recommendations/solutions. So don't assume that a project without Gerald would take a nosedive.
Lastly, it is not too far a stretch from what you have described in Gerald's behavior that your company could be looking at lawsuits from members who will ultimately pin the blame on management for creating a hostile environment. Public humiliation of fellow employees is very serious and damaging behavior.
Obviously, you want to turn Gerald around, if that is possible -- with the help and guidance of HR and 1:1 meetings. But if it doesn't work, the employee must be jettisoned. Saving Changes...