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How do you handle a negatively disruptive/unethical team member who is also a star performer with a virtually irreplaceable and critical skill-set?

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Karthik Ramamurthy Author, Say YES to Project Success| Founder KeyResultz Chennai, Tamilnadu, Tamilnadu, India
Gerald is a star project performer, with a unique and very rare skill-set critical to your project. He comes up with brilliant ideas and is extremely productive.
A dream project contributor, right? Not entirely.
Gerald is terribly arrogant, publicly humiliates other team members, and constantly causes conflicts by spreading baseless rumours.
Worse, he was recently proven to claim credit for another team member's work, and in the past, pilfering.
As Project Manager and therefore leader, this seems to be a "lose-lose" situation:
a. Keep Gerald in the team, and team morale suffers, bringing down overall productivity.
b. Releasing him will create a situation where critical tasks will be delayed, therefore endangering the project.
Have you been in a similar situation? Is there a "win-win" way?
Please share your valuable views for the benefit of our PM community.
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Angelica Larios CEO| ALACONTEC, S.A. de C.V. Mexico Df, Mexico
Hi Karthik, how interesting topic you have posted!!! In my opinion ethics has to be present in every activity related to the project. Leadership can not be understood without an ethical behavior, in consequence a bad behavior should not be allowed inside a team.

Understanding the impact on the team/project either possible decision, in my opinion, the first step should be establishing the code of conducts of the project. The second one talking and discussing with the person that is bringing the bad situation into the team (Gerald) and clarify expectations without taking him out.

If the situation persists, then separating Gerald from the team could be an election. It would be great to have a backup of Gerald before doing any final decision.
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1 reply by Karthik Ramamurthy
Jan 29, 2019 12:20 PM
Karthik Ramamurthy
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@Angelica: Thank you very much for your excellent perspectives on the situation being discussed.
You've made an excellent point about the importance of leaders being proactive in setting clear ground rules on ethical and professional conduct by team members.
The first step on encountering contrary behavior should indeed to engage the offending team members in one-on-one conversations.
As with Gerald. when these conversations and meetings yield no results, there is only one option left to save the project!
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LORI WILSON RETIRED - Technical Project Manager| RETIRED - LifePoint Health Clarkston, Wa, United States
Hello Karthik: Bullying is what this sounds like to me. Bad behavior like this tears down teams and even can tear down the culture of the company. This type of behavior hurts others and can lead to symptoms for the team such as increased absenteeism, decreased presenteeism, the behavior can cause others to have health issues, it injures the self-esteem and morale of the team and can cause strong teams to lose other valuable team members. Some of peers in this post have offered some wonderful suggestions for dealing with this type of personality. Standing up against a bully is not always effective either. I'm so glad we are having these types of conversations in this community so we can bring awareness about this subject. Some suggestions for dealing with this are to intervene early - the PM has a very important role in this. The PM can speak with management and hopefully come up with a plan to support Gerald with performance evaluation and training. I would also work with HR if necessary to offer Gerald some clearly spelled out options around his behavior, all the while hoping to keep a skilled star project performer but encouraging him to understand how his behavior is hurting the team and the company. There is an old saying about how 1 rotten apple can spoil the bunch - and this sounds like an example of that......but, a skilled PM can help turn around a bad situation.
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1 reply by Karthik Ramamurthy
Feb 11, 2019 1:03 PM
Karthik Ramamurthy
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@Lori Wilson: Thanks a million for your very detailed analysis and next steps in this situation.
You are absolutely right in saying that Gerald's behavior smacks of bullying.
His behaviour can indeed cause very serious effects on the team. Proactiveness is indeed demanded of the Project Manager. My webinar, "Respect Culture or Face Failure: Leadership Lessons from Four Continents" also speaks of the importance of PMs setting and enforcing clear team ground rules for ethical behavior and professional conduct.
Your suggestion of counseling Gerald and making expectations clear could get us a win-win result.
I hope you will continue to contribute your rich knowledge for the benefit of our vibrant community here!
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Leanne Pharaoh University of Stellenbosch Velddrif, Wc, South Africa
Hello Karthik, in my environment we had a Gerald that is as you describe and one that bullied silently. the loud Gerald was toxic to his team and this was allowed to carry on for years. Some team members ended up taking things into their own hands when his manager couldn't decide what to do with him. It would have been best in my opinion to remove him from the team but he ended up removing himself after influencing enough members with his toxic behavior. It was only when the team came under new management that those remaining members behavior improved. The quietly bullying Gerald eventually got removed from his team too when the manager eventually realized that he is not the star player but indeed it was the quiet member who was forced into sharing these awesome ideas with Gerald. Gerald would just cleverly disguise the idea as his own since the quiet member wasn't good at public speaking. Both teams are better now.
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1 reply by Karthik Ramamurthy
Feb 11, 2019 1:09 PM
Karthik Ramamurthy
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@Leanne Paraoh: Thanks a million for adding excellent value to our discussion by sharing your experience of "loud" and "silent" Geralds.
It is sad to hear that it took years for leadership to take on the bullies.
However, it is indeed heartening that some of the team members showed courage in standing up to the bullies, and in the end, there was a good result.
I hope you will keep contributing your rich knowledge for the benefit of our vibrant community on projectmanagement.com
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Karthik Ramamurthy Author, Say YES to Project Success| Founder KeyResultz Chennai, Tamilnadu, Tamilnadu, India
Jan 27, 2019 9:45 AM
Replying to Drew Craig
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Short-sightedness will become the ultimate downfall. Toxic behavior should not be tolerated, nor catered to. I saw first hand it completely destroy an entire team. It was ugly.

It is also not an unlikely scenario that the client would ask for this a person of this particular nature to be removed from the project.

In professional sports, what happens with that 'star' player when the team is disrupted by their behavior and attitude?

There is a similar thread which is discussing a scenario such as this:
https://www.projectmanagement.com/discussi...ember-Is-A-Risk
@Andrew Craig: Thanks a ton for your very insightful comments, and for sharing a similar experience in a past project.
I too have seen how some Project Managers short-sightedly let toxic behavior continue with the excuse that letting a star performer go would damage the project.
As the old adage advises, "A stitch in time saves nine."
Nipping a problem in the bud maybe painful in the short run, but save much more damage in the future.
Thanks too for pointing out the other thread on a similar situation.
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Karthik Ramamurthy Author, Say YES to Project Success| Founder KeyResultz Chennai, Tamilnadu, Tamilnadu, India
Jan 28, 2019 1:58 AM
Replying to Ravi Vishvakarma
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Some time a person with a great skill and innovative ideas becomes tough to others but such people are assets to company also. therefore, he may be counseled by authority at appropriate level trying to know if he has any grievance. Removing him from project must be taken as last action.
@Ravi Vishvakarma: Thanks for your perspective on this situation.
I agree that good talent is hard to find, and letting them go should be a last resort.
However, as the situation and a few other discussion participants have pointed out, it looks like Gerald has continued to be rude to colleagues despite prior intervention.
Worse, he has also indulged in unethical behavior.
At this situation, with all other options having been exhausted, there seems to be nothing else to do but to let Gerald go!
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Karthik Ramamurthy Author, Say YES to Project Success| Founder KeyResultz Chennai, Tamilnadu, Tamilnadu, India
Jan 28, 2019 7:38 AM
Replying to Sromon Das
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skills versatility and cross training
@Sromon Das: Thanks a million for contributing to this discussion.
While I agree that soft skills training may help, it looks like Gerald has gone beyond these steps and continues with toxic and unethical behavior.
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Karthik Ramamurthy Author, Say YES to Project Success| Founder KeyResultz Chennai, Tamilnadu, Tamilnadu, India
Jan 28, 2019 3:04 PM
Replying to DEEPAK SETIA
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Happened with me, the guy was not a star performer but was irreplacable at that time. Also, he was elder to me by few years and thus hard for me to handle. I tried to enforce rules and superiority on him but failed. Later, i thought a lot about it decided that i should first win his trust by being a genuine friend to him. Once he started trusting me as a friend, he started supporting me as per my expectation. I also ensured that he had a memorable fairwell when he left which left a lasting impression on him and other teams around us. Eitger you win by heart or by mind. He was very clever so i decided to win his heart.
@Deepak Setia: Thanks a ton for sharing your experience from a real project. It certainly adds a lot of value to this discussion!
Your approach of investing time and effort in dealing with a troublesome senior demonstrates your excellent people skills which brought you a true win-win result!
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Karthik Ramamurthy Author, Say YES to Project Success| Founder KeyResultz Chennai, Tamilnadu, Tamilnadu, India
Jan 28, 2019 5:41 PM
Replying to Angelica Larios
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Hi Karthik, how interesting topic you have posted!!! In my opinion ethics has to be present in every activity related to the project. Leadership can not be understood without an ethical behavior, in consequence a bad behavior should not be allowed inside a team.

Understanding the impact on the team/project either possible decision, in my opinion, the first step should be establishing the code of conducts of the project. The second one talking and discussing with the person that is bringing the bad situation into the team (Gerald) and clarify expectations without taking him out.

If the situation persists, then separating Gerald from the team could be an election. It would be great to have a backup of Gerald before doing any final decision.
@Angelica: Thank you very much for your excellent perspectives on the situation being discussed.
You've made an excellent point about the importance of leaders being proactive in setting clear ground rules on ethical and professional conduct by team members.
The first step on encountering contrary behavior should indeed to engage the offending team members in one-on-one conversations.
As with Gerald. when these conversations and meetings yield no results, there is only one option left to save the project!
avatar
Anish Abraham Privacy Program Manager| University of Washington Auburn, Wa, United States
I had a similar team member in the past. During the 1:1 meeting, I informed him that his behavior is not acceptable. Also, firmly and explicitly told him that If there is no change, there will not be a position available for him after six months.
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1 reply by Karthik Ramamurthy
Feb 11, 2019 1:34 PM
Karthik Ramamurthy
...
@Anish Abraham: Thanks a ton for sharing your experience of how you handled a team member similar to Gerald.
It is great that you made it clear to him, in a one-on-one meeting, that his disruptive behavior would not be tolerated.
Did the practive action work?
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Karthik Ramamurthy Author, Say YES to Project Success| Founder KeyResultz Chennai, Tamilnadu, Tamilnadu, India
Jan 28, 2019 6:27 PM
Replying to LORI WILSON
...
Hello Karthik: Bullying is what this sounds like to me. Bad behavior like this tears down teams and even can tear down the culture of the company. This type of behavior hurts others and can lead to symptoms for the team such as increased absenteeism, decreased presenteeism, the behavior can cause others to have health issues, it injures the self-esteem and morale of the team and can cause strong teams to lose other valuable team members. Some of peers in this post have offered some wonderful suggestions for dealing with this type of personality. Standing up against a bully is not always effective either. I'm so glad we are having these types of conversations in this community so we can bring awareness about this subject. Some suggestions for dealing with this are to intervene early - the PM has a very important role in this. The PM can speak with management and hopefully come up with a plan to support Gerald with performance evaluation and training. I would also work with HR if necessary to offer Gerald some clearly spelled out options around his behavior, all the while hoping to keep a skilled star project performer but encouraging him to understand how his behavior is hurting the team and the company. There is an old saying about how 1 rotten apple can spoil the bunch - and this sounds like an example of that......but, a skilled PM can help turn around a bad situation.
@Lori Wilson: Thanks a million for your very detailed analysis and next steps in this situation.
You are absolutely right in saying that Gerald's behavior smacks of bullying.
His behaviour can indeed cause very serious effects on the team. Proactiveness is indeed demanded of the Project Manager. My webinar, "Respect Culture or Face Failure: Leadership Lessons from Four Continents" also speaks of the importance of PMs setting and enforcing clear team ground rules for ethical behavior and professional conduct.
Your suggestion of counseling Gerald and making expectations clear could get us a win-win result.
I hope you will continue to contribute your rich knowledge for the benefit of our vibrant community here!
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