Alankar KarpeProject and program management, Speaker and mentor | WiproBangalore, India
We are already using Artificial Intelligence (AI) in some form or another - Using virtual home assistants, intelligent chat bots, predictive product suggestions or spam filters, we’ve most probably experienced the benefit of AI.
Starting a chat to get help, or asking a question is very tempting and sometimes very much needed. Would you abort the chat abruptly if you find you are communicating with a bot/machine? Or would you extend a courteous apology before you close the chat? Do we “respect” machines like human beings? And do we need to? Saving Changes...
Alankar KarpeProject and program management, Speaker and mentor | WiproBangalore, India
Feb 19, 2019 5:49 AM
Replying to Usha Kumari
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Does it really understand if i closed it abruptly or i am closing with full respect. or does it even matter to the machine/bot! I understand it is just an action for it.
The question is how we are behaving when we found out its a bot. Saving Changes...
Alankar KarpeProject and program management, Speaker and mentor | WiproBangalore, India
Feb 19, 2019 5:59 AM
Replying to Dr. Deepa Bhide
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Also depends on how much time you have to get a decision or close the task. Machine will not give a rebuttal as a human would do but its our values, mannerisms, gesture that matter and they will come into play regardless of machine or BOT.
Thank you Deepa for your response! Saving Changes...
Alok PriyadarshiProject Manager| Tata Consulting Engineers LimitedJamshedpur, Jharkhand, India
Thank you Alankar for raising interesting question. I agree with many of community members reply. Fortunately AI machine/bot don't have emotional intelligence like what we have. So there will be no change in outcomes of these machines by showing any type of emotions.
Once they start responding like us then there is no way for all of us. Saving Changes...
Amany NuseibehSpeaker, Global Leader | Optimal ConsultingSydney, Nsw, Australia
Thank you Alankar for this interesting question. Robotics and AI is surely advancing every day with an understanding that people want to deal with and talk to humans, who have empathy and can demonstrate an understanding of complex human communications and problems. Having said that, I have attempted a few times to use chat bots to get help resolving some complex issues. Unfortunately, the scripts were limited going around in circles that forced me to state that I needed to deal with a human. Saving Changes...
Ashleigh Kennett-SmithICT Project Manager| Australian Red Cross LifebloodAdelaide, South Australia, Australia
Very interesting question Alankar.
I lean towards Kiron's comment. Respect has a number of meanings. For example I respect the limitations of my smart phone, as in I don't expect it to do things it can't (and throwing it across the room is not respecting its physical limitations!). But it doesn't have emotions to respect. I would also contend that Bots and AI currently can only simulate emotions (as well as intelligence). So I would change the question to ask "am I courteous" rather than respectful towards AI and Bots. In that case I'll be blunt and say, no I am probably not. If AI becomes truly sentient then (assuming we are told or find out) I would become more courteous (and also respectful) in that now there's a true emotional sapience(?) that I can engage and discuss things with. On the other hand sentient AI may not develop or understand emotion or need respect (or courteousness) in the way humans do eg the Star Trek Vulcans . It could fully self aware, self determining and still be "cold bloodedly" logical. We need to be careful we don't assume too much about how sentient "machine" intelligence would (will) manifest and whether it understands or cares about lack of respect or courtesy.
Having said that, Shadav has a point that showing respect and courteousness toward everything perhaps indicates a more desirable and positive character? (So we should practice the habit?) Saving Changes...
AI is evolving by machine learning. What you are going to feed them today, they will accordingly behave with you tomorrow.
Definitely they will record your behavior, whether it is good or bad, and give it back to you. So it is good practice to behave with them with respect.
Now about your question, Yes. I will extend my courteous apology before closing the conversation, if I found I am talking to a bot and in case conversation is not going as expected (not meeting the objective). On the other side, this reflects your character.
Not only bots but whenever I talk to telemarketers who spams various offers over the phone, I always keep the minimal conversation and close the call respectfully.
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2 replies by Ashleigh Kennett-Smith and Luis Branco
Apr 01, 2019 9:05 PM
Ashleigh Kennett-Smith
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That's a very good point about machine learning Sachin.
Ashleigh Kennett-SmithICT Project Manager| Australian Red Cross LifebloodAdelaide, South Australia, Australia
Apr 01, 2019 4:33 AM
Replying to Sachin Korgaonkar
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AI is evolving by machine learning. What you are going to feed them today, they will accordingly behave with you tomorrow.
Definitely they will record your behavior, whether it is good or bad, and give it back to you. So it is good practice to behave with them with respect.
Now about your question, Yes. I will extend my courteous apology before closing the conversation, if I found I am talking to a bot and in case conversation is not going as expected (not meeting the objective). On the other side, this reflects your character.
Not only bots but whenever I talk to telemarketers who spams various offers over the phone, I always keep the minimal conversation and close the call respectfully.
That's a very good point about machine learning Sachin. Saving Changes...
Does it really understand if i closed it abruptly or i am closing with full respect. or does it even matter to the machine/bot! I understand it is just an action for it.
From my experience, building and running large scale hybrid callcenter chatbots able to handover dialogues to a human agent and back again, this question has never been an issue and has never been asked. For us, it always has been obvious that customers want to have their eService delivered as fast as possible. So we always made it transparent when the bot on its own or a human agent are in charge.
I think - transparency is key to build trust.
But - agreed - their might be areas where folks are more sensitive on this topic. Saving Changes...
Luis BrancoCEO| Business Insight, Consultores de Gestão, LdªCarcavelos, Lisboa, Portugal
Dear Alankar
Interesting your question
Thanks for sharing
We agree.
AI is a presence in our lives and this presence is exponential.
When we realize that the answers we get are automated AI), I am convinced that we have closed the chat
The point is, the answers we get (and eventually questions) as time goes on are increasingly similar to what other people would give
In short: if we know it's a machine, I have my doubts that we will respect them as human beings. Saving Changes...
Luis BrancoCEO| Business Insight, Consultores de Gestão, LdªCarcavelos, Lisboa, Portugal
Apr 01, 2019 4:33 AM
Replying to Sachin Korgaonkar
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AI is evolving by machine learning. What you are going to feed them today, they will accordingly behave with you tomorrow.
Definitely they will record your behavior, whether it is good or bad, and give it back to you. So it is good practice to behave with them with respect.
Now about your question, Yes. I will extend my courteous apology before closing the conversation, if I found I am talking to a bot and in case conversation is not going as expected (not meeting the objective). On the other side, this reflects your character.
Not only bots but whenever I talk to telemarketers who spams various offers over the phone, I always keep the minimal conversation and close the call respectfully.
