What is a good process / template to calculate TCO of a cloud CRM implementation

Cost Management Information Technology Requirements Management

Rodrigo Chaves EPMO Manager| Demant Somerset, Nj, United States

We are working on a business case / vendor selection for a CRM system and was wondering if anyone had a good model to calculate TCO from different offerings with a key to include ongoing support costs. Information on this would be highly appreciated.

Posted: Jun 20, 2019 3:04 PM

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Stéphane Parent Self Employed / Semi-retired| Leader Maker Prince Edward Island, Canada

A quick Google search reveals a few possibilities. Have you looked into them so as to define your particular requirements?

Posted: Jun 20, 2019 3:08 PM

RAJESH K L Project Manager, PMP| Bharat Electronics, Bengaluru, India Bengaluru, Karnataka, India

Goodness of Process/Template needs to be assessed first hand before usage.

Posted: Jun 21, 2019 1:10 AM

Abolfazl Yousefi Darestani Manager, Quality and Continuous Improvement| Hörmann-TNR Industrial Doors Newmarket, Ontario, Canada

Agree with Stephane.

Posted: Jun 21, 2019 8:06 AM

Vonna Joy Carlet Barnal IT Solution Specialist - Product Release Manager| Celestica Dubai, United Arab Emirates

Hi Rodigo, did you come up with a reliable template yet? I am curious to hear from you as I am in the same situtation now. I helping the team build a solid business case to migrate a legacy system to cloud.

Posted: Feb 13, 2020 7:01 AM

Luis Branco CEO| Business Insight, Consultores de Gestão, Ldª Carcavelos, Lisboa, Portugal

Dear Rodrigo
Interesting your question
Thanks for sharing

How did things go?
Do you want to share with us?

Posted: Feb 13, 2020 8:11 AM (Updated by author: Feb 13, 2020 8:15 AM)

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What is a good process / template to calculate TCO of a cloud CRM implementation

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