I wrote a personal blog article on this back in 2013. Here's a copy of it:
"An interesting question was asked recently on one of the LinkedIn project management groups about the use of contract project managers. Having been and hired both full-time and contract project managers, I felt that this would be a good topic for further exploration.
Most organizations with titled project managers rarely have enough capacity to handle peak staffing situations. While some of the excess project demand could be managed by functional managers or other senior staff, there may still be one or more projects of sufficient complexity to demand the services of a professional project manager. Faced with such a need, unless there is sufficient sustained work to justify a full-time hire, a contract project manager may be considered as a quick (though costly) solution.
The benefits of using a contract project manager include:
* Greater time availability to focus on managing the project – contractors won’t have the administrative or operational responsibilities which a full-time team member will have, hence, they will have more hours to work on the project each week.
* Lack of internal political baggage – unless the project manager has already been under contract with your company for a very long period of time, they are unlikely to have any of the biases which employees usually develop and if they are a career consultant, they will likely have seen enough different cultures and environments to know that most issues are common to many organizations and the grass is likely equally yellow. Their advice or recommendations are likely to be balanced, subject only to their own internal (and not political) biases.
* Lack of job insecurity – over the past decade and a half of downsizing and fiscal constraint, fear of job loss or uncertainty of job stability has created very real productivity impacts for full time staff in most companies. This is not likely to be a concern for most contractors who recognize that their only guarantee is the termination clause in their contract.
* Greater breadth or depth of experience – Although you pay a higher rate than for an internal employee, an external project manager may bring a degree of versatility, flexbility or in-depth domain knowledge which can reduce the risk to your project and increase the predictability of desired outcomes. In that context, the contractor’s fees could be considered as a type of insurance. The one risk to watch for when procuring a “seasoned” contractor is ensuring that while they have twenty years of experience, that it’s not just the same one year of experience repeated twenty times!
While there are benefits in using a contract project manager staffing approach, there are some issues and risks which need to be considered – some can be resolved or mitigated, others not.
* Loss of knowledge – even if knowledge transfer is explicitly built into their contract, it is very difficult to measure the effectiveness of such knowledge transfer, and if push comes to shove, your customer or project sponsor are likely to be more keen on ensuring that project scope is completed on time and on budget than that knowledge transfer successfully occurred. This is why it may be worth looking at shifting existing assignments such that projects where valuable knowledge will be gained are managed by internal staff and external project managers are used in more of a back-fill mode.
* Ends justify the means – While an external project manager won’t have internal political baggage or biases, they also won’t be as focused on building long-term positive relationships with all stakeholders as an internal project manager would. What this means is that while they will likely be keen on getting a very positive reference from the customer or project sponsor, they may do so at the expense of their team or key stakeholders by driving results over relationships. To mitigate this risk, the project sponsor should be held accountable for the project manager’s methods and any evaluation provided to the project manager should take a 360 degree approach. There should also be care taken during the interview process to assess whether the contractor will “fit” your organization and team’s culture – while the long term impacts of a misfit may be less than for a full-time employee, the short term impacts could still be severe.
* Lack of organization culture & process knowledge – Although the contract project manager may bring significant domain experience relevant to the needs of the specific project, their lack of specific cultural or process knowledge of your company will impede their short term effectiveness and productivity. This is why it is better to bring a contract project manager on during project initiation or the early stages of the planning phase to avoid creating schedule impacts, and you should also evaluate the criticality of this knowledge to the scope or desired outcomes for the project.
Use of contractors can be an ideal method of resolving project manager staffing shortfalls, but having awareness of the risks of doing so and implementing suitable responses to such risks is critical to be able to benefit from this approach."
...
1 reply by Luis Branco
Oct 22, 2019 1:38 PM
Luis Branco
...
Dear Kiron
Thank you for participating in this reflection and for your opinions on the topic.
It seems we have common thinking points
Weighing the pros and cons, what do you recommend?
Hire outsourcing project manager services?
Or, on the contrary, ensure that project management is carried out by employees of the organization?
Saving Changes...
Luis BrancoCEO| Business Insight, Consultores de Gestão, LdªCarcavelos, Lisboa, Portugal
Oct 22, 2019 7:03 AM
Replying to Karl Twort
...
Yes, but in my view (and in relation to a previous discussion) having a permanently REMOTE location PM is extremely challenging. An outsourced PM with the relevant skillset and employed within the remit of the project can be a huge asset.
Sometimes, having an external PM to the business can bring a different dimension of control - although they have to work with the process and controls of the business, they are also very well place to bring different experiences and new ideas.
Dear Karl
Thank you for participating in this reflection.
In your opinion, to be a outsourced Project Manager what characteristics should you have?
Can you manage any kind of projects, whatever business area you are in?
...
1 reply by Karl Twort
Oct 22, 2019 12:29 PM
Karl Twort
...
You need to be able to communicate and build relationships. The skills for running projects by methodology can be transferable in most cases, but being able to integrate with a full internal tea, as an "outsider" can have its challenges.
With regards to the sector, The simple answer is Yes, but the real answer is no, in my opinion. Again, skillset on managing a project is transferable, but I believe the PM does need a level of understanding of the sector they are working in. You can, of course, engage with experts, but there are big advantages of knowing an industry to allow you to best asses any given situation.
Saving Changes...
Luis BrancoCEO| Business Insight, Consultores de Gestão, LdªCarcavelos, Lisboa, Portugal
Oct 22, 2019 7:23 AM
Replying to Arash Max Ghorbandaei, PMP,RMP,ACP,LSSBB
...
Yes, they can be outsourced but it depends on the size and complexity of the project. In my opinion if the project is one of your blue chips and is a high risk project then having a Project Manager with expertise with similar projects would definitely be an asset. Also having a new perspective from outside of the organization definitely helps.
Dear Arash
Thank you for participating in this reflection.
In your opinion, to be a outsourced Project Manager what characteristics should you have?
Can you manage any kind of projects, whatever business area you are in? Saving Changes...
Luis BrancoCEO| Business Insight, Consultores de Gestão, LdªCarcavelos, Lisboa, Portugal
Oct 22, 2019 7:46 AM
Replying to Mudassar Khan
...
yes they can be, alot of Construction, Energy and Oil Industry Involves Owner Engineers/Project Managers who work for and on Behalf of a Company who has been awarded the Project
Dear Mudassar
Thank you for participating in this reflection.
In your opinion, to be a outsourced Project Manager what characteristics should you have?
Can you manage any kind of projects, whatever business area you are in? Saving Changes...
Karl TwortSenior Project Manager| Fresh EggUnited Kingdom
Oct 22, 2019 12:18 PM
Replying to Luis Branco
...
Dear Karl
Thank you for participating in this reflection.
In your opinion, to be a outsourced Project Manager what characteristics should you have?
Can you manage any kind of projects, whatever business area you are in?
You need to be able to communicate and build relationships. The skills for running projects by methodology can be transferable in most cases, but being able to integrate with a full internal tea, as an "outsider" can have its challenges.
With regards to the sector, The simple answer is Yes, but the real answer is no, in my opinion. Again, skillset on managing a project is transferable, but I believe the PM does need a level of understanding of the sector they are working in. You can, of course, engage with experts, but there are big advantages of knowing an industry to allow you to best asses any given situation.
...
1 reply by Luis Branco
Oct 22, 2019 1:45 PM
Luis Branco
...
Dear Karl
I like to compare the project manager to a conductor
He has to know music
This metaphor applies to project management.
Project Manager must know industry
That's my opinion of course
I shared this question so I could read other perspectives
Saving Changes...
Luis BrancoCEO| Business Insight, Consultores de Gestão, LdªCarcavelos, Lisboa, Portugal
Oct 21, 2019 6:59 PM
Replying to Lonnie Pacelli
...
Yes, but there are some critical success factors:
* The PM needs to establish and retain credibility with the project team, since the team will be asked to follow the PM
* The PM should bring something to the table that the project needs that an in-house PM can't bring
* The PM needs to have the trust and support of the sponsoring organization
* The PM must have a familiarity with the organization's culture
* The PM must understand how the organization views cost/schedule/scope priorities and tradeoffs
Sure there are others but these are top of mind.
Dear Lonnie
Thank you for participating in this reflection.
How can an outsourced project manager be able:
1.To establish and retain credibility of the team, being in most situations the team also being outsourced?
2. Bring something to the table that the project needs?
3. Win the trust and support of the sponsoring organization?
4. Have a familiarity with the organization's culture? Saving Changes...
Stéphane ParentSelf Employed / Semi-retired| Leader MakerPrince Edward Island, Canada
A business normally outsources functions that are not part of their core competencies. Therefore, if you are an outsourced project manager, you need to distinguish yourself from the organization's pool of regular project managers.
Maybe you have expert project management skills, you managed large projects, or you have specific industry knowledge. You need to be different than the average project manager. But no so different they won't hire you.
I would like to think that my 25 years of project management means I can take on any project. The reality is the customer wants to be comfortable with the project manager. This is hard to achieve if you are brand new to the industry and organization.
...
1 reply by Luis Branco
Oct 22, 2019 1:49 PM
Luis Branco
...
Dear Stéphane
Thank you for participating in this reflection and for your opinion on the topic.
We share very similar perspectives
Replying to Arash Max Ghorbandaei, PMP,RMP,ACP,LSSBB
...
Yes, they can be outsourced but it depends on the size and complexity of the project. In my opinion if the project is one of your blue chips and is a high risk project then having a Project Manager with expertise with similar projects would definitely be an asset. Also having a new perspective from outside of the organization definitely helps.
Hi Luis,
Although there are transferable skills that Project Managers gain through experience. If the Project Manager is being outsourced, it would make sense to hire a project manager with experience in that field/specific project. Let's say if the firm is building a Highrise Residential project then it would make sense to hire a PM with that type of experience (If you do not have the right candidate internally with the same skills) or if the firm is looking to roll out a CRM tool across the organization, It would add value if the PM has previous experience in rolling out similar platforms.
To answer your second questionI mostly work on Internal Business projects (M&A, Process Improvements projects, Rolling out different accounting/management platforms, etc.
...
1 reply by Luis Branco
Oct 22, 2019 1:50 PM
Luis Branco
...
Dear Arash
Thank you for your opinion on the topic.
We share very similar perspectives
Saving Changes...
Luis BrancoCEO| Business Insight, Consultores de Gestão, LdªCarcavelos, Lisboa, Portugal
Oct 22, 2019 8:06 AM
Replying to Kiron Bondale
...
I wrote a personal blog article on this back in 2013. Here's a copy of it:
"An interesting question was asked recently on one of the LinkedIn project management groups about the use of contract project managers. Having been and hired both full-time and contract project managers, I felt that this would be a good topic for further exploration.
Most organizations with titled project managers rarely have enough capacity to handle peak staffing situations. While some of the excess project demand could be managed by functional managers or other senior staff, there may still be one or more projects of sufficient complexity to demand the services of a professional project manager. Faced with such a need, unless there is sufficient sustained work to justify a full-time hire, a contract project manager may be considered as a quick (though costly) solution.
The benefits of using a contract project manager include:
* Greater time availability to focus on managing the project – contractors won’t have the administrative or operational responsibilities which a full-time team member will have, hence, they will have more hours to work on the project each week.
* Lack of internal political baggage – unless the project manager has already been under contract with your company for a very long period of time, they are unlikely to have any of the biases which employees usually develop and if they are a career consultant, they will likely have seen enough different cultures and environments to know that most issues are common to many organizations and the grass is likely equally yellow. Their advice or recommendations are likely to be balanced, subject only to their own internal (and not political) biases.
* Lack of job insecurity – over the past decade and a half of downsizing and fiscal constraint, fear of job loss or uncertainty of job stability has created very real productivity impacts for full time staff in most companies. This is not likely to be a concern for most contractors who recognize that their only guarantee is the termination clause in their contract.
* Greater breadth or depth of experience – Although you pay a higher rate than for an internal employee, an external project manager may bring a degree of versatility, flexbility or in-depth domain knowledge which can reduce the risk to your project and increase the predictability of desired outcomes. In that context, the contractor’s fees could be considered as a type of insurance. The one risk to watch for when procuring a “seasoned” contractor is ensuring that while they have twenty years of experience, that it’s not just the same one year of experience repeated twenty times!
While there are benefits in using a contract project manager staffing approach, there are some issues and risks which need to be considered – some can be resolved or mitigated, others not.
* Loss of knowledge – even if knowledge transfer is explicitly built into their contract, it is very difficult to measure the effectiveness of such knowledge transfer, and if push comes to shove, your customer or project sponsor are likely to be more keen on ensuring that project scope is completed on time and on budget than that knowledge transfer successfully occurred. This is why it may be worth looking at shifting existing assignments such that projects where valuable knowledge will be gained are managed by internal staff and external project managers are used in more of a back-fill mode.
* Ends justify the means – While an external project manager won’t have internal political baggage or biases, they also won’t be as focused on building long-term positive relationships with all stakeholders as an internal project manager would. What this means is that while they will likely be keen on getting a very positive reference from the customer or project sponsor, they may do so at the expense of their team or key stakeholders by driving results over relationships. To mitigate this risk, the project sponsor should be held accountable for the project manager’s methods and any evaluation provided to the project manager should take a 360 degree approach. There should also be care taken during the interview process to assess whether the contractor will “fit” your organization and team’s culture – while the long term impacts of a misfit may be less than for a full-time employee, the short term impacts could still be severe.
* Lack of organization culture & process knowledge – Although the contract project manager may bring significant domain experience relevant to the needs of the specific project, their lack of specific cultural or process knowledge of your company will impede their short term effectiveness and productivity. This is why it is better to bring a contract project manager on during project initiation or the early stages of the planning phase to avoid creating schedule impacts, and you should also evaluate the criticality of this knowledge to the scope or desired outcomes for the project.
Use of contractors can be an ideal method of resolving project manager staffing shortfalls, but having awareness of the risks of doing so and implementing suitable responses to such risks is critical to be able to benefit from this approach."
Dear Kiron
Thank you for participating in this reflection and for your opinions on the topic.
It seems we have common thinking points
Weighing the pros and cons, what do you recommend?
Hire outsourcing project manager services?
Or, on the contrary, ensure that project management is carried out by employees of the organization?
...
1 reply by Kiron Bondale
Oct 22, 2019 3:04 PM
Kiron Bondale
...
I think it really depends. If the organization lacks the skills in-house to manage a particular type of project OR if they find themselves in a capacity crunch, then contract project managers can be a good tactical solution.
Saving Changes...
Luis BrancoCEO| Business Insight, Consultores de Gestão, LdªCarcavelos, Lisboa, Portugal
Oct 22, 2019 12:29 PM
Replying to Karl Twort
...
You need to be able to communicate and build relationships. The skills for running projects by methodology can be transferable in most cases, but being able to integrate with a full internal tea, as an "outsider" can have its challenges.
With regards to the sector, The simple answer is Yes, but the real answer is no, in my opinion. Again, skillset on managing a project is transferable, but I believe the PM does need a level of understanding of the sector they are working in. You can, of course, engage with experts, but there are big advantages of knowing an industry to allow you to best asses any given situation.
Dear Karl
I like to compare the project manager to a conductor
He has to know music
This metaphor applies to project management.
Project Manager must know industry
That's my opinion of course
I shared this question so I could read other perspectives
...
1 reply by Adrian Carlogea
Oct 24, 2019 8:21 AM
Adrian Carlogea
...
What you are saying makes perfect sense but the reality many times is completely different.
In some domains like IT many companies have entry level project management positions such as project manager graduate, junior project manager, project management intern.
People with absolutely no working experience in any line of work can be hired as entry level project managers and may end up "managing" projects soon. Some rookie PMs may end up working with team members that are much more senior than them and who have both subject matter expertise as well as proven leadership skills. These entry-level PMs have neither.
I have seen many such PMs, they don't know music and will never learn it. They may have an important role overall for the project but when it comes to manage the team they end up being just some sort of glorified secretaries.
They just schedule meetings, track the progress and then report the progress to managers. They manage the tasks by using project management software but the tasks are created by other people and also performed by others. In practice they end up being just some sort of secretaries.
My mother had been a team leader for a finance team and her company at some point contracted a consultancy to help them with their projects. The project management consultants were inexperienced both in project management and in the finance domain and end up bringing no value at all, they were just bothering my mother with questions.
"Ambition is like a frog sitting on a Venus Flytrap. The flytrap can bite and bite, but it won't bother the frog because it only has little tiny plant teeth. But some other stuff could happen and it could be like ambition."