I think it is fundamental to stakeholder management to strive to maintain good relationships and to understand the characteristics of each other to a certain extent.
However, even those who think they know well sometimes behave unpredictably.
For example, the response may vary depending on the condition of the person's family, the way they work, and perhaps even the superficial reasons such as humid or hungry.
Do you think these factors that are not directly related to your business need to be considered as part of stakeholder management?
And why do you think so? Saving Changes...
If we are talking about people and relationships with people, it necessarily involves psychology
Hi Luis,
Thanks for your comment. Saving Changes...
Sergio Luis ConteHelping to create solutions for everyone| Worldwide based OrganizationsBuenos Aires, Argentina
For my, all the answers are inside the Masslow pyramid. No matter that, I use other ways to understand people mainly because I am managing multi-cultural, highly distributed virtual temas. The key is getting information about each country/culture behavors. When you see it you will find behavours patterns on each. Then, Masslow and SPIN selling helps me a lot. Other things helped my a lot in understanding people is I was a professional tennis player (now I am professional tennis coach) and a fan of chess. If you like to compete in those fields then you have to understand your opponent, like Sun Tzu stated.
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1 reply by Takeshi Miyaoka
Feb 11, 2020 3:25 AM
Takeshi Miyaoka
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Hi Sergio,
As a factor for inferring behavior and psychology, a culture-based perspective is very important. I greatly agree.
Speaking of Sun Tzu, I know "The Art of War" well.
Here's a passage in it:
"If you know the enemy and know yourself, you need not fear the result of a hundred battles."
I think it is a very good saying.
Saving Changes...
Thomas WalentaGlobal Project Economy ExpertHackenheim, Germany
Takeshi,
I would see the factors to maintain trustful relationship as a skill or better capability needed for stakeholder engagement. Stakeholder management includes this but also activities not done directly with stakeholder, e.g. stakeholder identification and assessment, plan and control engagement.
Maybe we do not apply psychology, we are not educated and trained for that and a focus on psychological techniques will counter trust building on a level playing field. Psychologists are trying to help others without being personally involved, we are trying to help our relationship with others. This only works if we have skin in the game.
But we can become better humans, grow up, develop habits and models in interacting with others. Ethics play a strong role here, as does Emotional Intelligence, understanding of human biases, and humility. Everybody can improve relationships if they are a good human. There is a good article about this on HBR Jan/Feb 2020 "Building an Ethical Career".
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1 reply by Takeshi Miyaoka
Feb 11, 2020 3:39 AM
Takeshi Miyaoka
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Dear Thomas,
I think it is important that we are good neighbors for our morality.
Humble, sincere and pursuing good things can win trust above anything else.
The concept of what is the right philosophy or what is the right ethic may have a religious dimension.
In that sense, it may be important to have a feeling that prays for the happiness of the other person.
Thank you for introducing "Building an Ethical Career".
There will always be influencing factors which affect why stakeholders behave the way they do. We have a hard enough time understanding ourselves to be able to confidently understand others.
As such, active listening, looking for "tells", and seeking to understand the "why" behind perplexing behavior will all help.
Kiron
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1 reply by Takeshi Miyaoka
Feb 11, 2020 3:55 AM
Takeshi Miyaoka
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Hi Kiron,
One of the ideas of Buddhism is the teaching "Ichinen Sanzen".
"Ichinen" is an instant feeling, "Sanzen" is 3,000.
It means that there are 3,000 emotional elements in the moment.
Usually this always changes, moment by moment. The human mind is that complicated.
And changes in feelings can be external or internal, and are not very predictable.
But the teachings of Buddhism continue as follows. What matters in the end is to believe in the person's noblest emotions and elements. Listen to the other person and tell them your feelings.
I thought "tells" and "why" might be essentially the same thing.
Even having a basic understanding of the 4 personality types is very helpful in understanding yourself and others. Years ago I had a problem employee, and had to quickly learn about passive/ aggressive personalities, and toxic employees. I suggest everyone do a little self-learning on these subjects, as it is these types of people who literally can destroy you, your project, and your organization.
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1 reply by Takeshi Miyaoka
Feb 11, 2020 4:11 AM
Takeshi Miyaoka
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Hi Steve,
Unfortunately, as indicated by the "Passive–aggressive personality", it is true that some people are malicious and cause problems.
I can't tell if the cause is really due to personality or mental illness. In that sense, consulting a medical professional is also a necessary coping method.
For my, all the answers are inside the Masslow pyramid. No matter that, I use other ways to understand people mainly because I am managing multi-cultural, highly distributed virtual temas. The key is getting information about each country/culture behavors. When you see it you will find behavours patterns on each. Then, Masslow and SPIN selling helps me a lot. Other things helped my a lot in understanding people is I was a professional tennis player (now I am professional tennis coach) and a fan of chess. If you like to compete in those fields then you have to understand your opponent, like Sun Tzu stated.
Hi Sergio,
As a factor for inferring behavior and psychology, a culture-based perspective is very important. I greatly agree.
Speaking of Sun Tzu, I know "The Art of War" well.
Here's a passage in it:
"If you know the enemy and know yourself, you need not fear the result of a hundred battles."
I think it is a very good saying. Saving Changes...
I would see the factors to maintain trustful relationship as a skill or better capability needed for stakeholder engagement. Stakeholder management includes this but also activities not done directly with stakeholder, e.g. stakeholder identification and assessment, plan and control engagement.
Maybe we do not apply psychology, we are not educated and trained for that and a focus on psychological techniques will counter trust building on a level playing field. Psychologists are trying to help others without being personally involved, we are trying to help our relationship with others. This only works if we have skin in the game.
But we can become better humans, grow up, develop habits and models in interacting with others. Ethics play a strong role here, as does Emotional Intelligence, understanding of human biases, and humility. Everybody can improve relationships if they are a good human. There is a good article about this on HBR Jan/Feb 2020 "Building an Ethical Career".
Dear Thomas,
I think it is important that we are good neighbors for our morality.
Humble, sincere and pursuing good things can win trust above anything else.
The concept of what is the right philosophy or what is the right ethic may have a religious dimension.
In that sense, it may be important to have a feeling that prays for the happiness of the other person.
Thank you for introducing "Building an Ethical Career".
...
1 reply by Thomas Walenta
Feb 11, 2020 10:38 AM
Thomas Walenta
...
Hi Takeshi,
agree.
And yes, religion might help with ethical decisions. On the other hand, religions might also interfere with ethics, as they are build on beliefs rather than values. Many of the beliefs were set centuries ago and may not fit well to current situations and views. Take for example celibacy in the catholic church, the belief in one god in monotheism, worshiping mountains in the Andes.
As long as ethics are based on general human values, not beliefs of specific groups, they can bring all humans together. Most values have grown out of evolution, like respect, fairness, honesty, compassion etc., and are accepted in most cultures, as Rushworth-Kidder's research suggests.
