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Necessity of applying psychology to stakeholder management

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Takeshi Miyaoka Principal| Simplex Inc. Tokyo, Japan
I think it is fundamental to stakeholder management to strive to maintain good relationships and to understand the characteristics of each other to a certain extent.
However, even those who think they know well sometimes behave unpredictably.

For example, the response may vary depending on the condition of the person's family, the way they work, and perhaps even the superficial reasons such as humid or hungry.

Do you think these factors that are not directly related to your business need to be considered as part of stakeholder management?
And why do you think so?
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Takeshi Miyaoka Principal| Simplex Inc. Tokyo, Japan
Feb 10, 2020 8:55 AM
Replying to Kiron Bondale
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Takeshi-san -

There will always be influencing factors which affect why stakeholders behave the way they do. We have a hard enough time understanding ourselves to be able to confidently understand others.

As such, active listening, looking for "tells", and seeking to understand the "why" behind perplexing behavior will all help.

Kiron
Hi Kiron,

One of the ideas of Buddhism is the teaching "Ichinen Sanzen".
"Ichinen" is an instant feeling, "Sanzen" is 3,000.

It means that there are 3,000 emotional elements in the moment.
Usually this always changes, moment by moment. The human mind is that complicated.
And changes in feelings can be external or internal, and are not very predictable.

But the teachings of Buddhism continue as follows. What matters in the end is to believe in the person's noblest emotions and elements. Listen to the other person and tell them your feelings.

I thought "tells" and "why" might be essentially the same thing.
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1 reply by Kiron Bondale
Feb 11, 2020 8:04 AM
Kiron Bondale
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Thanks for introducing me to the Ichinen Sanzen concept, Takeshi-san!

I'd suggest that tells are a clue into the why, but a sharp poker player can project misleading tells to throw off their opponents so you cannot always rely on them.

Kiron
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Takeshi Miyaoka Principal| Simplex Inc. Tokyo, Japan
Feb 10, 2020 9:11 AM
Replying to Steve Ratkaj
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Even having a basic understanding of the 4 personality types is very helpful in understanding yourself and others. Years ago I had a problem employee, and had to quickly learn about passive/ aggressive personalities, and toxic employees. I suggest everyone do a little self-learning on these subjects, as it is these types of people who literally can destroy you, your project, and your organization.
Hi Steve,

Unfortunately, as indicated by the "Passive–aggressive personality", it is true that some people are malicious and cause problems.
I can't tell if the cause is really due to personality or mental illness. In that sense, consulting a medical professional is also a necessary coping method.
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Kiron Bondale Retired | Mentor| Retired Welland, Ontario, Canada
Feb 11, 2020 3:55 AM
Replying to Takeshi Miyaoka
...
Hi Kiron,

One of the ideas of Buddhism is the teaching "Ichinen Sanzen".
"Ichinen" is an instant feeling, "Sanzen" is 3,000.

It means that there are 3,000 emotional elements in the moment.
Usually this always changes, moment by moment. The human mind is that complicated.
And changes in feelings can be external or internal, and are not very predictable.

But the teachings of Buddhism continue as follows. What matters in the end is to believe in the person's noblest emotions and elements. Listen to the other person and tell them your feelings.

I thought "tells" and "why" might be essentially the same thing.
Thanks for introducing me to the Ichinen Sanzen concept, Takeshi-san!

I'd suggest that tells are a clue into the why, but a sharp poker player can project misleading tells to throw off their opponents so you cannot always rely on them.

Kiron
...
1 reply by Takeshi Miyaoka
Feb 11, 2020 7:24 PM
Takeshi Miyaoka
...
Thanks Kiron.

The presence of the sharp poker player can be an obstacle to doing things, but it is also indispensable for things that must not be done.
I understand that it is important to determine whether the behavior is based on the right ethical standards.

Here is another Buddhism concept.
It is "uso-mo-houben".

"uso" is a lie. "mo" is meaningless because it is a conjunction, and "houben" is a great adage that you should refer to in your life.
At first glance, a lie with a bad meaning can be affirmed.
But there is a reason. It means that lies have good and evil.

For example, lies for self-defence should of course be avoided. What if you just lie to protect someone?

It preaches that what you think is bad has a good side.That's what it means.
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Thomas Walenta Global Project Economy Expert Hackenheim, Germany
Feb 11, 2020 3:39 AM
Replying to Takeshi Miyaoka
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Dear Thomas,

I think it is important that we are good neighbors for our morality.
Humble, sincere and pursuing good things can win trust above anything else.

The concept of what is the right philosophy or what is the right ethic may have a religious dimension.
In that sense, it may be important to have a feeling that prays for the happiness of the other person.

Thank you for introducing "Building an Ethical Career".
Hi Takeshi,

agree.

And yes, religion might help with ethical decisions. On the other hand, religions might also interfere with ethics, as they are build on beliefs rather than values. Many of the beliefs were set centuries ago and may not fit well to current situations and views. Take for example celibacy in the catholic church, the belief in one god in monotheism, worshiping mountains in the Andes.

As long as ethics are based on general human values, not beliefs of specific groups, they can bring all humans together. Most values have grown out of evolution, like respect, fairness, honesty, compassion etc., and are accepted in most cultures, as Rushworth-Kidder's research suggests.

As someone said - values unite, beliefs divide.
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1 reply by Takeshi Miyaoka
Feb 11, 2020 7:32 PM
Takeshi Miyaoka
...
Hi Thomas,

It is a very interesting story.I think values unite and beliefs divide are true in one aspect.

so I think at the same time that beliefs have a difference between good and evil and sublime.

Beliefs that make others happy should be valued, and sublime beliefs should be respected.
Conversely, we should not use beliefs that make others unhappy, and we want to refrain from vulgar beliefs.
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Stéphane Parent Self Employed / Semi-retired| Leader Maker Prince Edward Island, Canada
We like to compartmentalize things, including people. Except that each person is different, a compartment on their own. Treat them as such.
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1 reply by Takeshi Miyaoka
Feb 11, 2020 7:38 PM
Takeshi Miyaoka
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Hi Stéphane,

Perhaps the psychology of protecting the group from external enemies by compartmentalizing is working.
So it's not a good thing to be compartmentalized.
avatar
Takeshi Miyaoka Principal| Simplex Inc. Tokyo, Japan
Feb 11, 2020 8:04 AM
Replying to Kiron Bondale
...
Thanks for introducing me to the Ichinen Sanzen concept, Takeshi-san!

I'd suggest that tells are a clue into the why, but a sharp poker player can project misleading tells to throw off their opponents so you cannot always rely on them.

Kiron
Thanks Kiron.

The presence of the sharp poker player can be an obstacle to doing things, but it is also indispensable for things that must not be done.
I understand that it is important to determine whether the behavior is based on the right ethical standards.

Here is another Buddhism concept.
It is "uso-mo-houben".

"uso" is a lie. "mo" is meaningless because it is a conjunction, and "houben" is a great adage that you should refer to in your life.
At first glance, a lie with a bad meaning can be affirmed.
But there is a reason. It means that lies have good and evil.

For example, lies for self-defence should of course be avoided. What if you just lie to protect someone?

It preaches that what you think is bad has a good side.That's what it means.
avatar
Takeshi Miyaoka Principal| Simplex Inc. Tokyo, Japan
Feb 11, 2020 10:38 AM
Replying to Thomas Walenta
...
Hi Takeshi,

agree.

And yes, religion might help with ethical decisions. On the other hand, religions might also interfere with ethics, as they are build on beliefs rather than values. Many of the beliefs were set centuries ago and may not fit well to current situations and views. Take for example celibacy in the catholic church, the belief in one god in monotheism, worshiping mountains in the Andes.

As long as ethics are based on general human values, not beliefs of specific groups, they can bring all humans together. Most values have grown out of evolution, like respect, fairness, honesty, compassion etc., and are accepted in most cultures, as Rushworth-Kidder's research suggests.

As someone said - values unite, beliefs divide.
Hi Thomas,

It is a very interesting story.I think values unite and beliefs divide are true in one aspect.

so I think at the same time that beliefs have a difference between good and evil and sublime.

Beliefs that make others happy should be valued, and sublime beliefs should be respected.
Conversely, we should not use beliefs that make others unhappy, and we want to refrain from vulgar beliefs.
avatar
Takeshi Miyaoka Principal| Simplex Inc. Tokyo, Japan
Feb 11, 2020 10:50 AM
Replying to Stéphane Parent
...
We like to compartmentalize things, including people. Except that each person is different, a compartment on their own. Treat them as such.
Hi Stéphane,

Perhaps the psychology of protecting the group from external enemies by compartmentalizing is working.
So it's not a good thing to be compartmentalized.
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