May 21, 2020 7:35 PM
Replying to Sergio Luis Conte
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Trying to add something to great comments above. 1-we call it post-implementation review. We do this understanding that we help in creating a solution and because the organization is a system then because we introduce something then we modified the system. 2-we carefully pay attention on not to include questions related to the product. Our focus is the project, not the product.
Some metris to be included (scores required, 1 to 4)
Scope : we delivered what we committeed
Budget : we did not overspend/underspend (+/- 10%) to implement
Time : we delivered the project successfully on time
Business Value approved in Business case was achieved
Minimum business disruption as a direct result from the project
Minimum systems disruption as a direct result from the project
Complexity of the IT systems landscape decreased (or did not increase)
Number of issues after implementation was at a manageable level
Change management efforts were appropriate (Training, Comm. …)
Out-of-scope tail was reasonable (reasonable #Scope change requests)
Estimates were in line with the actual costs (including Running costs / TCO)
Team was not adversely impacted by the project (burnout, turnover, …)
"Risks of the project were appropriately identified and mitigated and
unanticipated obstacles were properly managed (Escalation, resolution) "
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