Tamara TankosicGlobal Business Development Manager| Global Airport ConciergeLondon, Eng, United Kingdom
Hi everyone! I saw that PMI switched from using myPMI to just PMI.org to check your account and access your dashboard. I recently submitted my PMP application and I am trying quite hard to access the dashboard but it seems like the website wasn't set up properly as it keeps running me in circles?
Brief description below:
1. I click on my profile picture on the PMI.org site
2. Click on dropdown menu that says dashboard
3. Get taken to a landing that says everything has moved to PMI.org and asking me to login (https://my.pmi.org/home/public?ReturnUrl=%2fprofile%2fpersonal) 4. I login (again)
5. Page refreshes but is still asking me to login and is not going anywhere
I've also tried a different approach and went to the certifications area of PMI.org
1. Click on PMP
2. Says I have submitted my application and has a link to go view my dashboard
3. Click on link and get taken to the same landing page saying I need to login again as they switched to PMI.org
4. Rinse and Repeat
I've also tried to access any option under my account but it wasn't working and did the same thing.
I'm getting quite frustrated at this point that I cannot access anything? I guess the work didn't involve taking into account the UX and testing each path to ensure it works.
Has anyone experienced this?
Any advice on how to fix this so I can actually go to my dashboard? Or how do I report it to PMI.org?
Senior Projects Manager | Field & Marten AssociatesNew Westminster, British Columbia, Canada
Tamara
This happened to me a few months ago and I contacted customer care and in after two weeks it was resolved. It’s probably a glitch in the system. Try emailing customer care.
RK
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1 reply by Mustafa Alnawasrah
Dec 18, 2020 6:48 PM
Mustafa Alnawasrah
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Tamara / Rami,
Did PMI solve this technical problem ? And how?
I'm facing the same issue & i just contact Customer Care thru Live Chat but no response
Saving Changes...
Mustafa AlnawasrahSenior Project Engineer| NourNetRiyadh, 01, Saudi Arabia
Oct 02, 2020 10:45 AM
Replying to Rami Kaibni
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Tamara
This happened to me a few months ago and I contacted customer care and in after two weeks it was resolved. It’s probably a glitch in the system. Try emailing customer care.
RK
Tamara / Rami,
Did PMI solve this technical problem ? And how?
I'm facing the same issue & i just contact Customer Care thru Live Chat but no response Saving Changes...
Same issue I am having. I can't submit my PDUs. Saving Changes...
Tamara TankosicGlobal Business Development Manager| Global Airport ConciergeLondon, Eng, United Kingdom
Hello all, my issue still remains. I was given advice to clear my cache and cookies, however I have too many things on this browser and I can't just delete everything and have to log back in, etc. So instead I use Incognito mode on Chrome or I go in via Opera. So either go incognito or use a different browser and it should work. Don't know if at any point they will fix it since I really do not want to clear my whole browser just to access my site. But oh well! Saving Changes...
Hi all, I agree with Tamara and try to clear your cookies/cache and then try again. I've had this a few times in the past few months and this always clears it out.
Otherwise, Rami is correct - please contact customer service Saving Changes...
AKSHAY NIKHADEProject Coordinator| Turner Project Management IndiaNagpur, Mh, India
Yes, I am too facing the same issue. Saving Changes...
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