I became involved after the contract was signed and they thought it was done, so I don't have a schedule, but here are a few things to consider:
- Make sure all the processes are documented
- Training plan, anyone?
- If the new company will be using your systems, make sure system roles and permissions are properly configured
- Do you have staff leaving as part of the outsourcing? Do they have any roles that are not going with them? Who will perform them after they leave?
I don't know if the above thoughts will help, but be prepared to provide more detail if you want specific answers from those who have done this. Saving Changes...
"Human beings, who are almost unique in having the ability to learn from the experience of others, are also remarkable for their apparent disinclination to do so."