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Topics: Organizational Culture, Organizational Project Management, PMO
PMO Maturity Model Survey Questions
I'm looking for a list of sample questions to build an assessment survey to evaluate where our company is on the maturity model and those priority areas we need to improve on the most.

Any resources out there you could point me to?

Thanks!
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Tammy -

There are many PMO maturity models out there and none is a de facto standard. This is partially due to the fact that PMOs vary in terms of their mandate and scope of services.

As such, what you might do is identify other PMOs with similar service offerings to yours and do some benchmarking...

Kiron
I do agree with Kiron. There are tens of them out there.
PMI itself has shared an insight on how you can access the PMO maturity model - https://www.pmi.org/learning/library/pmo-m...ment-model-6079
Hope this helpd
...
1 reply by Tammy Foss
Apr 21, 2022 1:51 PM
Tammy Foss
...
Perfect, thanks
Tammy

PMI and PwC in 2022 published a PMO maturity guide, survey and maturity index, which might be helpful

https://www.pmi.org/learning/thought-leadership/pmo-maturity

And here something from Gartner
https://www.strategies-for-managing-change...turitymodel.pdf

Thomas
...
1 reply by Tammy Foss
Apr 21, 2022 1:52 PM
Tammy Foss
...
Thank you!
- Mark Price Perry's book, 'Business Driven PMO Setup' provides some good discussion on maturity.
- Peter Taylor and Ray Mead summarize several approaches in the appendix of their book, 'Delivering Successful PMOs'.
- William Dow emphasizes Kerzner's PMM model in his book, 'The PMO Lifecycle'.

At my last couple of employers, I've done something similar to the PMO Value Ring, where I work with leaders to establish what they value, related to specific maturity levels, and identify targets in each area.

With this approach, and any other maturity model, it is my opinion that the goal should NOT be to achieve Level 5 in all things. Maybe it's a matter of culture, maybe cost, or time and effort. Identify the level it makes sense to achieve, and then identify what you can achieve, this year, in the context of your daily work. Measure and report on progress, adjusting as needed. Do it again, next year, because company priorities may have changed.

There are some areas where we're at a Level 1 or 2 and are not likely to make any effort to go beyond that. And that's perfectly acceptable to my leadership.

The justification for this approach comes from several sources, but PMI provides good insight into this:

https://www.pmi.org/learning/library/pmos-...%20two%20years.

According to the article, the average lifespan of a PMO is 2 years. It argues that if your PMO is just delivering projects in scope, on time, and under budget it will fail. IMO, part of the problem is that most companies don't really know, or take the time, to understand what they need.

As part of my DA journey, I've just started reading 'From PMO to VMO' by Augustine, Cuellar, and Scheere. I can't say much about it, yet (I really JUST started reading it), but I like the concept and think that asking "How well is the PMO delivering value?" is a better question than "How mature is our PMO?"
...
1 reply by Tammy Foss
Apr 21, 2022 1:55 PM
Tammy Foss
...
I love this. At Astellas VALUE is a core tenant of our initiatives.
Apr 21, 2022 9:03 AM
Replying to Kunjal Gosar
...
PMI itself has shared an insight on how you can access the PMO maturity model - https://www.pmi.org/learning/library/pmo-m...ment-model-6079
Hope this helpd
Perfect, thanks
Apr 21, 2022 10:06 AM
Replying to Thomas Walenta
...
Tammy

PMI and PwC in 2022 published a PMO maturity guide, survey and maturity index, which might be helpful

https://www.pmi.org/learning/thought-leadership/pmo-maturity

And here something from Gartner
https://www.strategies-for-managing-change...turitymodel.pdf

Thomas
Thank you!
Apr 21, 2022 10:43 AM
Replying to Aaron Porter
...
- Mark Price Perry's book, 'Business Driven PMO Setup' provides some good discussion on maturity.
- Peter Taylor and Ray Mead summarize several approaches in the appendix of their book, 'Delivering Successful PMOs'.
- William Dow emphasizes Kerzner's PMM model in his book, 'The PMO Lifecycle'.

At my last couple of employers, I've done something similar to the PMO Value Ring, where I work with leaders to establish what they value, related to specific maturity levels, and identify targets in each area.

With this approach, and any other maturity model, it is my opinion that the goal should NOT be to achieve Level 5 in all things. Maybe it's a matter of culture, maybe cost, or time and effort. Identify the level it makes sense to achieve, and then identify what you can achieve, this year, in the context of your daily work. Measure and report on progress, adjusting as needed. Do it again, next year, because company priorities may have changed.

There are some areas where we're at a Level 1 or 2 and are not likely to make any effort to go beyond that. And that's perfectly acceptable to my leadership.

The justification for this approach comes from several sources, but PMI provides good insight into this:

https://www.pmi.org/learning/library/pmos-...%20two%20years.

According to the article, the average lifespan of a PMO is 2 years. It argues that if your PMO is just delivering projects in scope, on time, and under budget it will fail. IMO, part of the problem is that most companies don't really know, or take the time, to understand what they need.

As part of my DA journey, I've just started reading 'From PMO to VMO' by Augustine, Cuellar, and Scheere. I can't say much about it, yet (I really JUST started reading it), but I like the concept and think that asking "How well is the PMO delivering value?" is a better question than "How mature is our PMO?"
I love this. At Astellas VALUE is a core tenant of our initiatives.

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