Project Management

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What activities does AI replace or reduce for project manager? Should we care?

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Geof Baker Co-Founder, Investor, CEO| Inteligems Labs Nv, United States
Project Management AI (PM-AI) is a disruptive, forcing function brought on by Generative AI. A 2023 University of Pennsylvania (UPenn) research study predicts that 30% of daily PM activities will be replaced by Generative AI. In March, 2023 a Goldman Sachs study identified that 32% of managed jobs were exposed to AI.

These two studies among others suggest that PM-AI can automate a significant portion of project management tasks, but not all of them. While this may feel threatening to some project managers, it also frees up PMs to reinvent their roles and focus on areas that matter.

How do you feel about this? Where does AI free you up in your work or not? How could AI free up your administrative work?
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Latha Thamma reddi Sr Product and Portfolio Management (Automation Innovation)| DXC Technology Mckinney, Tx, United States
Good one nice to read!
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Abolfazl Yousefi Darestani Manager, Quality and Continuous Improvement| Hörmann-TNR Industrial Doors Newmarket, Ontario, Canada
It could help in different areas.
Too soon for being a good replacement.
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Aaron Porter
Community Champion
IT Director| Blade HQ Payson, UT, United States
It seems like there are a few prerequisites, and potential roadblocks, to using AI for project management.

1) Complete, accurate, and accessible data. I can't speak for all companies, but those I've worked at and a few others I'm familiar with have more project data in people's heads and unconnected places than they do in central systems. Maybe the data doesn't need to be complete, and I suppose there is some advantage to making bad decisions, due to bad data, faster, as long as you figure it out faster.

2) Budget. A company's willingness to spend the money to clean up the data and connect the systems. Sure, with an integrated AI, you won't need to put all of your data in one central system, but you will need systems that an AI can talk to. This is assuming you can get just one, integrated AI that will talk to all of your systems. Considering how many companies are adding AI to their products, I can see a company having more than one tool that uses AI. Will they be able to talk to each other? Will companies want to spend money on multiple AIs for project managers? Some PMs are lucky if they get Excel, let alone inexpensive PM software.

3) Culture. You will need to get people to start putting complete data into accessible sources. Just yesterday, I read a reddit thread where the PM was asking for ideas on how to get people to adopt PM tools and update task status, because nobody was doing it. Maybe it's getting less frequent, but I can speak from personal experience that it's been this way for over 20 years.

4) Trust. There are still people who don't trust the cloud. How quickly are they going to adopt Skynet? Fear of external AIs accessing internal data, or internal AIs leaking data, are concerns that will need to be addressed, for some.

This is just me guessing, but it seems like there will be advances in project prioritization and selection before we see major changes to our day to day work, across the board for all project managers. There will be companies that spend the time and money to clean up and connect their data, buy the tools PMs need, and build a culture where people update their tasks on a regular basis. And then there will be the rest of us, some of whom will be able to adopt the tools more quickly than others.

Harvard Business Review published an article, in February, titled "How AI Will Transform Project Management". It seemed a little "pie in the sky", but it could become a reality for some of us. My realism pops it's head up when people start spouting about the future perfect world, but at the same time, we need those visions of the future. Maybe we don't achieve the exact vision, but where are we without a vision?
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1 reply by Geof Baker
May 17, 2023 4:29 PM
Geof Baker
...
Hi Aarron, I agree with you about the pie in the sky with the HBS article which I read. I'm working an article series on applying AI to PM jobs vs. running AI projects. For example, using AI meeting note taking to generate your action items, issues, generating a summary email, then sending this into a tool like Jira, Asana, etc. etc. This exists today and cuts down 20% of unnecessary meetings and follow-up. Most of the AI discussion centers on making PM tools more efficient and predictive, but that's not where PMs are spending all their time...its in meetings, collaboration, managing escalations, risk mitigation etc.

I'm super interested in your thoughts on providing tips that are very practical so PMs can ditch their admin work and focus on what's important and strategic...not getting replace by a robot given the Gartner hype
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Geof Baker Co-Founder, Investor, CEO| Inteligems Labs Nv, United States
May 17, 2023 11:29 AM
Replying to Aaron Porter
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It seems like there are a few prerequisites, and potential roadblocks, to using AI for project management.

1) Complete, accurate, and accessible data. I can't speak for all companies, but those I've worked at and a few others I'm familiar with have more project data in people's heads and unconnected places than they do in central systems. Maybe the data doesn't need to be complete, and I suppose there is some advantage to making bad decisions, due to bad data, faster, as long as you figure it out faster.

2) Budget. A company's willingness to spend the money to clean up the data and connect the systems. Sure, with an integrated AI, you won't need to put all of your data in one central system, but you will need systems that an AI can talk to. This is assuming you can get just one, integrated AI that will talk to all of your systems. Considering how many companies are adding AI to their products, I can see a company having more than one tool that uses AI. Will they be able to talk to each other? Will companies want to spend money on multiple AIs for project managers? Some PMs are lucky if they get Excel, let alone inexpensive PM software.

3) Culture. You will need to get people to start putting complete data into accessible sources. Just yesterday, I read a reddit thread where the PM was asking for ideas on how to get people to adopt PM tools and update task status, because nobody was doing it. Maybe it's getting less frequent, but I can speak from personal experience that it's been this way for over 20 years.

4) Trust. There are still people who don't trust the cloud. How quickly are they going to adopt Skynet? Fear of external AIs accessing internal data, or internal AIs leaking data, are concerns that will need to be addressed, for some.

This is just me guessing, but it seems like there will be advances in project prioritization and selection before we see major changes to our day to day work, across the board for all project managers. There will be companies that spend the time and money to clean up and connect their data, buy the tools PMs need, and build a culture where people update their tasks on a regular basis. And then there will be the rest of us, some of whom will be able to adopt the tools more quickly than others.

Harvard Business Review published an article, in February, titled "How AI Will Transform Project Management". It seemed a little "pie in the sky", but it could become a reality for some of us. My realism pops it's head up when people start spouting about the future perfect world, but at the same time, we need those visions of the future. Maybe we don't achieve the exact vision, but where are we without a vision?
Hi Aarron, I agree with you about the pie in the sky with the HBS article which I read. I'm working an article series on applying AI to PM jobs vs. running AI projects. For example, using AI meeting note taking to generate your action items, issues, generating a summary email, then sending this into a tool like Jira, Asana, etc. etc. This exists today and cuts down 20% of unnecessary meetings and follow-up. Most of the AI discussion centers on making PM tools more efficient and predictive, but that's not where PMs are spending all their time...its in meetings, collaboration, managing escalations, risk mitigation etc.

I'm super interested in your thoughts on providing tips that are very practical so PMs can ditch their admin work and focus on what's important and strategic...not getting replace by a robot given the Gartner hype
...
1 reply by Aaron Porter
May 18, 2023 12:55 PM
Aaron Porter
...
We haven't adopted AI tools, yet. You mentioned meeting note taking. Are there tools that are able to extract details about action items and who to assign them to when details are spread across a conversation, without prompts to assign the details correctly, or is specific language required for it to make the connection?

How does the AI know which project in Jira/Asana/etc. to assign tasks to? Can it handle dependencies and constraints that come up as part of the conversation, or do you still have to go in and make the connections?
avatar
Aaron Porter
Community Champion
IT Director| Blade HQ Payson, UT, United States
May 17, 2023 4:29 PM
Replying to Geof Baker
...
Hi Aarron, I agree with you about the pie in the sky with the HBS article which I read. I'm working an article series on applying AI to PM jobs vs. running AI projects. For example, using AI meeting note taking to generate your action items, issues, generating a summary email, then sending this into a tool like Jira, Asana, etc. etc. This exists today and cuts down 20% of unnecessary meetings and follow-up. Most of the AI discussion centers on making PM tools more efficient and predictive, but that's not where PMs are spending all their time...its in meetings, collaboration, managing escalations, risk mitigation etc.

I'm super interested in your thoughts on providing tips that are very practical so PMs can ditch their admin work and focus on what's important and strategic...not getting replace by a robot given the Gartner hype
We haven't adopted AI tools, yet. You mentioned meeting note taking. Are there tools that are able to extract details about action items and who to assign them to when details are spread across a conversation, without prompts to assign the details correctly, or is specific language required for it to make the connection?

How does the AI know which project in Jira/Asana/etc. to assign tasks to? Can it handle dependencies and constraints that come up as part of the conversation, or do you still have to go in and make the connections?
...
1 reply by Aaron Porter
May 18, 2023 1:57 PM
Aaron Porter
...
I found some answers to my questions. We use ClickUp for task and project management, but aren't paying for AI. I don't use ClickUp for project meeting notes. This might be something I consider changing.

I gave up on capturing every detail from a meeting a long time ago. I focus on key points, decisions, and action items. I generally record these as bullet points.

If I were to do this in ClickUp, I could turn bullets into tasks, and then add details and connections to the task. I don't need AI to do this.

If I were capturing transcripts, there are features to summarize the transcript, to list action items that can then be (manually) turned into tasks, and there are a few other things that could be useful. Five dollars a month sounds reasonable, except that it's $5 per month, per account, per workspace - less reasonable if only a small percentage of our users are using it.

One thing that I'm not seeing in the videos and demos of ClickUps AI, that doesn't always get covered, is the machine learning aspect of AI. It seems like there are a lot of AI tools out there, but they're still learning. This helps keep the price down, I think. I've read some opinions that once AI technology is more robust, it will drive the price up. It makes me wonder if we're going to see some solutions with "smart" AI and some with "dumb" AI? Will people be willing to pay more for AI they don't have to train (as much)? Just thinking out loud.

I am reminded of one of my managers, back in the 90's. We upgraded from Novell to Windows, and he was frustrated because he was expecting everything to be faster and none of the keyboard shortcuts he had mastered were relevant anymore. I'm expecting some people to be frustrated, for a while. I think that both AI and people will have a learning curve.
avatar
Aaron Porter
Community Champion
IT Director| Blade HQ Payson, UT, United States
May 18, 2023 12:55 PM
Replying to Aaron Porter
...
We haven't adopted AI tools, yet. You mentioned meeting note taking. Are there tools that are able to extract details about action items and who to assign them to when details are spread across a conversation, without prompts to assign the details correctly, or is specific language required for it to make the connection?

How does the AI know which project in Jira/Asana/etc. to assign tasks to? Can it handle dependencies and constraints that come up as part of the conversation, or do you still have to go in and make the connections?
I found some answers to my questions. We use ClickUp for task and project management, but aren't paying for AI. I don't use ClickUp for project meeting notes. This might be something I consider changing.

I gave up on capturing every detail from a meeting a long time ago. I focus on key points, decisions, and action items. I generally record these as bullet points.

If I were to do this in ClickUp, I could turn bullets into tasks, and then add details and connections to the task. I don't need AI to do this.

If I were capturing transcripts, there are features to summarize the transcript, to list action items that can then be (manually) turned into tasks, and there are a few other things that could be useful. Five dollars a month sounds reasonable, except that it's $5 per month, per account, per workspace - less reasonable if only a small percentage of our users are using it.

One thing that I'm not seeing in the videos and demos of ClickUps AI, that doesn't always get covered, is the machine learning aspect of AI. It seems like there are a lot of AI tools out there, but they're still learning. This helps keep the price down, I think. I've read some opinions that once AI technology is more robust, it will drive the price up. It makes me wonder if we're going to see some solutions with "smart" AI and some with "dumb" AI? Will people be willing to pay more for AI they don't have to train (as much)? Just thinking out loud.

I am reminded of one of my managers, back in the 90's. We upgraded from Novell to Windows, and he was frustrated because he was expecting everything to be faster and none of the keyboard shortcuts he had mastered were relevant anymore. I'm expecting some people to be frustrated, for a while. I think that both AI and people will have a learning curve.

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