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Project Lessons Learned as Input to a Continuous Process Improvement Initiative

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Mel Bost Head Project Closeout and Lessons Learned Advisory Services Practice| BOT International Cave Creek, Az, United States
A Framework for capturing, documenting and sharing project lessons learned can serve as the input to a Continuous Process Improvement Loop if the organization provides the tools for incorporating the "actionable" lesson learned and makes it a part of the ongoing process or project component.
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Wai Mun Koo PMO Director| Intergraph PP&M Singapore, Singapore
We may look at this from the perspective of Deming Cycle.
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Renee Galligher IT Project Manager 3, PMP, ICP| Idaho State Board of Education Meridian, Id, United States
The two go hand in hand. Lessons Learned should be part of the project lifecycle and not just at the end. Agile best practices encourages a Lessons Learned every two weeks, with waterfall, it's less, so the best I have found is at major milestones - when requirements is complete, when code is complete, when it goes to beta, etc. And then evaluate because a good Lessons Learned should address "The Good", "The "Bad"", and "Opportunities for Improvement" with the last assigned out so that these become action items and are actually done. What good is Lessons Learned, if we don't learn from them? Bring the previous Lessons Learned to the next one and compare. Plan - action items on the "Opportunities for Improvement" list, Do - the action - Check - revisit at the next Lessons Learned, and finally - Act - does anything need revisited here is what you should be asking. At a roundtable discussion on this topic, the terminologies "Progressive Elaboration" and "Rolling Wave" came up. Aren't they essentially the same as PDCA - the more you learn, the more you change and apply? To me, these are all linked and closely related.
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Wai Mun Koo PMO Director| Intergraph PP&M Singapore, Singapore
Renee, I agree with your points. Very well explained.
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Shoaib Ahmed Program Manager| Eagle Technology Group Wellington, New Zealand
Projects are by nature temporary endeavors, whereas continuous improvement is something that is a constant in the organisation. If done right, it is the outcomes of continuous improvement process that should generate business cases for projects.
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Ted Ghinea SVP COO| T3 Technologies, LLC Reston, Va, United States
Any approach should be based on statistical and analytics best practices and lessons learned from a similar programs/projects.
Provide best practice and lessons learned in the analysis of implementation of tools, process, technology, framework or initiatives.

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