Caroline DarnandMedtech Advisor & Mentor certified in Applied Neurosciences Coaching| European American EnterprisesMölndal, Sweden
As a project manager, what do you think are the barriers to utilizing emotional intelligence in conflict resolution and stress reduction, and how can they be overcome?
Join the discussion and share your insights and experiences as we explore the role of emotional intelligence in fostering a more harmonious and productive work environment. Saving Changes...
The primary barrier is ourselves and how low we rank across the four aspects of EI. So long as we are demonstrating a high level of EI, even if the stakeholders involved in a conflict are not, we should be well positioned to help them work through a conflict.
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Alexandre HerrmannIT Director| Computer OptionsCorona, Ca, United States
Caroline
My view on that:
1 - Ourselves - Usually we have our way to deal with things and have been working since, but things get out of hand and then we need to use EI. Recognizing we need to treat EI as a discipline and learn how to apply it on a day to day is the first step. I usually recommend to my PMs some books (like Getting into Yes).
2 - Bias - Usually we have a pre-concept about people and blocks us to use EI properly. Sometimes, for instance, if you bring someone too technical to the conversation we can have what we call "Engineer Bias" and the conversation will go eerie. Again here the suggestion is training (there are some good books to understand other people's perspectives, cultures, and personalities)
3 - Preparation - A well-prepped PM will be capable of dealing with conflict when it occurs. Generally gathering data, listing to team members, and looking at things from the other stakeholder's perspective can help a PM to get better prepared with will improve EI Saving Changes...
Iheb BarhoumiEngineering manager - Program Manager - Bio pharma| Bio - Pharmaceutical CompanyTunis, Tunisia
Caroline - Thanks for bringing the subject up,
I totally agree with @Alexandre on the 1st point, Self-Awareness is the first barrier to overcome (Do a quick introspection, honest assessment of strength and weaknesses, gather feedback, set self-improvement plans in case of need, etc..).
As per the 2nd, I would say Motivation, in fact you must find your intrinsic motivation factor that will let you carry on whatever happens. That will also be your flame when radiating your positive emotions and motivating your colleagues.
3rd would be Empathy: quickly and genuinely relating to others feelings and emotions, it is a tough exercise and a valuable skill as a Project Manager, the more you connect the more you learn, and the more you become Empathic. But might be a double-edged sword: over empathy might lead you into adopting the negative feelings you are being shared with. Saving Changes...
Caroline DarnandMedtech Advisor & Mentor certified in Applied Neurosciences Coaching| European American EnterprisesMölndal, Sweden
Hello, Anass and I deeply appreciate the time and consideration you put to sharing your insights to learn from your experience. Your contributions were invaluable and have significantly enriched our article. We're thrilled to inform you that our article is now published on LinkedIn. We have mentionned your valuable input and included the link to this forum for further reading. You can find the article here: https://www.linkedin.com/pulse/role-emotio...fSLhitMCA%3D%3D Thank you once again for sharing your experiences. We hope that the article will serve as a beneficial resource for many in our field. Saving Changes...
