I know many people that use kinda weird metrics to track performance, for example, "estimation vs real time spent" but in my opinion, such metrics give nothing.
How do you track team performance? What is the best way to do so? Saving Changes...
Sergio Luis ConteHelping to create solutions for everyone| Worldwide based OrganizationsBuenos Aires, Argentina
The key point is to define what "performance" means to meassure it. For example, @Jarlei stated a measure that is related to quality. Saving Changes...
To expand on Sergio's point, what good vs. bad performance means depends on the context like buying a car. Do you want a fast car, an inexpensive car, a safe car, etc.? Fast and inexpensive for a team are typically schedule and hours spent. Safety might be number of lost days due to injury. Reliability might be first pass quality.
Different contexts have different measures of success. Safety is usually more an issue around hazardous energy like power tools or potential for slips and falls, than in an office environment. First pass quality is less important in an iterative process where bugs can be worked out on the next update. Define what matters to you, and then how you can measure it. Saving Changes...
- How is the team working together and with key stakeholders? This can be assessed using various types of surveys.
- What value have they delivered and what is the quality of what was delivered?
How much do they achieve the goals? All should be based on that. Therefore, you should define your goals for cost, quality, quantity, duration, etc.
Do you use/used any software to track that? Saving Changes...
Thomas WalentaGlobal Project Economy ExpertHackenheim, Germany
Wrong question. A better question is 'how do you enable team performance?' and before that 'how do I identify team blockers?'
As a PM and leader, you must not focus on control but on enablement. And if you could improve individual performance, team performance may not increase. A system (team) is not just the sum of its components (individuals).
There are tools, AI tools, to identify signs that a team is not performing as it could, e.g. Zavvy AI Saving Changes...
It boils down to deliverables. Setting clear goals and tracking progress on those goals is the only ways. However, this needs to be coupled with enabling teams with resources required to deliver those goals and creating an environment that motivates them to work on the goals Saving Changes...
