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How do you ensure project lessons are truly learned and applied within your teams?

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Carlos Soares Tampere, Finland
🔍 Seeking Insights: How do you ensure project lessons are truly learned and applied within your teams? 💡

In the world of project management, ensuring that lessons from past projects are not just acknowledged but really absorbed is crucial for continuous improvement and success. I'd love to hear your strategies and best practices:

1️⃣ How do you capture lessons learned effectively?
2️⃣ What methods do you employ to ensure these lessons are integrated into future projects?
3️⃣ Any innovative approaches or tools you've found particularly helpful?

Let's exchange ideas and insights. Share your thoughts
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Danny PMP, PgMP
Community Champion
Senior Consultant Tokyo, Japan
To ensure that project lessons are truly learned and applied within teams, integrating retrospectives, feedback mechanisms, and comprehensive documentation, while fostering a culture of continuous improvement and knowledge sharing, are some of the things we can do.
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2 replies by Carlos Soares and Eduard Hernandez
Apr 05, 2024 5:37 AM
Carlos Soares
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Thanks, Danny, can you share examples of how have you implemented the mentioned techniques?
Apr 05, 2024 3:20 PM
Eduard Hernandez
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Indeed. Along the lines of continuous improvement, it is important to collect and leverage the lessons learned throughout the project as it progresses, as opposed as performing post mortem LL sessions exclusively.
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Sergio Luis Conte Helping to create solutions for everyone| Worldwide based Organizations Buenos Aires, Argentina
Generative AI (for example chatGPT) becomes a great tool for that. About to implement it Danny Seow listed valuable things in the post above.
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1 reply by Carlos Soares
Apr 05, 2024 5:38 AM
Carlos Soares
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Thanks Sergio, Can you explain how you use chatGPT in your lessons-learned process?
I am looking for real-life experiences
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Carlos Soares Tampere, Finland
Apr 05, 2024 2:59 AM
Replying to Danny PMP, PgMP
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To ensure that project lessons are truly learned and applied within teams, integrating retrospectives, feedback mechanisms, and comprehensive documentation, while fostering a culture of continuous improvement and knowledge sharing, are some of the things we can do.
Thanks, Danny, can you share examples of how have you implemented the mentioned techniques?
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Carlos Soares Tampere, Finland
Apr 05, 2024 5:35 AM
Replying to Sergio Luis Conte
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Generative AI (for example chatGPT) becomes a great tool for that. About to implement it Danny Seow listed valuable things in the post above.
Thanks Sergio, Can you explain how you use chatGPT in your lessons-learned process?
I am looking for real-life experiences
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2 replies by Mike Frenette and Sergio Luis Conte
Apr 05, 2024 12:16 PM
Mike Frenette
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I highly recommend you take PMI's recent course entitled "Data Landscape of GenAI" as there is a case study in there about using AI for lessons learned corrlelation.

You may as well learn some lessons from that lessone learned approach. ;)

Plus, you can earn a micro credential if you correctly answer the questions littered throughout the course correctly.
Apr 05, 2024 1:25 PM
Sergio Luis Conte
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As chatGPT questions (prompts) in the right format about what you need to know as lessons learned. Just in case (as I am doing today) you have the possibility to implement some generative AI using chatGPT but adding data related to your organization (for exaple using RUG technique) then you can add data related to projects inside your organization.
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Danny PMP, PgMP
Community Champion
Senior Consultant Tokyo, Japan

A recent workplace real-life story for sustainability project (last month):

When conducting an Agile learning workshop as my project, I gather all the participants during the final session to conduct a retrospective on what we have accomplished and learned. We open discussions for feedback and document their suggestions accordingly. Since the workshop utilizes Kanban every day, all the information can be virtualized, and knowledge sharing can be easily facilitated when everyone can see, share, and even “move” information on sticky notes.

The only person who can confirm that the project lessons are truly learned is the individual themselves. As a Project Manager, Trainer or Agile Learning Coach, what we can do is raise awareness and empower them.

The same approach can be applied when we lead any session in project. As long as we have the knowledge, it is up to us how to apply it and make it effective.

Another personal (one man team) real-life “site story” with lesson learned through evaluation and feedback, which I called “Certification as a Project” (CaaP):

I often hear people say experience is the most important aspect in project management or software development, but in reality, knowledge and experience are both necessary and coexist. For example, in my case, when I first started to implement this method, I didn’t have any real-life experience leading workshops with Kanban as coach or trainer. However, since I’m certified in Professional Scrum™ with Kanban (PSK) and also certified in PMI Agile Certified Practitioner (PMI-ACP)® with all “Above Target” scores, those Agile related knowledges built up my strong foundation, especially after being validated via professional certification, I’m more confident in applying what I’ve learned to real life. The moral of the story tells us that there is no end to continuous learning. Furthermore, the more I know, the less I know. This realization reminds me of the vastness of the world of knowledge.

Perhaps above 2 little stories may not be as groundbreaking as innovations in IT, but implementing Agile concepts in sustainability at the workplace, or turning certification into a personal project, demands a degree of out-of-the-box thinking and innovation. There is still a lot more to learn, so I’m not entirely sure if I’ve answered your question, but I hope I did so to the best of my ability.

Keep exploring and keep growing.

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Kiron Bondale Retired | Mentor| Retired Welland, Ontario, Canada
Carlos -

I did a webinar for this Community a few years back which covers the lessons I've learned about this topic - it is available for on-demand viewing now.

Two key ones are:

- Capture lessons as you go rather than at infrequent intervals
- Bake them into your standards, policies and templates rather than expecting folks to look for them or to remember them

Kiron
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1 reply by Danny PMP, PgMP
Apr 05, 2024 7:36 AM
Danny PMP, PgMP
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Kiron Bondale ,perhaps you may want to consider sharing the title or the link. If not, it might be like searching for a needle in the sea for Carlos or anyone who interested to learn. For the sake of knowledge sharing.
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Danny PMP, PgMP
Community Champion
Senior Consultant Tokyo, Japan
Apr 05, 2024 7:25 AM
Replying to Kiron Bondale
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Carlos -

I did a webinar for this Community a few years back which covers the lessons I've learned about this topic - it is available for on-demand viewing now.

Two key ones are:

- Capture lessons as you go rather than at infrequent intervals
- Bake them into your standards, policies and templates rather than expecting folks to look for them or to remember them

Kiron
Kiron Bondale ,perhaps you may want to consider sharing the title or the link. If not, it might be like searching for a needle in the sea for Carlos or anyone who interested to learn. For the sake of knowledge sharing.
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1 reply by Carlos Soares
Apr 05, 2024 7:39 AM
Carlos Soares
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https://www.projectmanagement.com/videos/4...essons-learned#

I found this webinar. I will check it over the weekend. Thanks
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Carlos Soares Tampere, Finland
Apr 05, 2024 7:36 AM
Replying to Danny PMP, PgMP
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Kiron Bondale ,perhaps you may want to consider sharing the title or the link. If not, it might be like searching for a needle in the sea for Carlos or anyone who interested to learn. For the sake of knowledge sharing.
https://www.projectmanagement.com/videos/4...essons-learned#

I found this webinar. I will check it over the weekend. Thanks
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Danny PMP, PgMP
Community Champion
Senior Consultant Tokyo, Japan
Carlos Soares , I like your enthusiasm. All the best!
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Mike Frenette Manager, IT PMO| Halifax Water (retired) Halifax, Nova Scotia, Canada
As Kiron has mentioned, Lessons Learned should be collected as your project progresses. We have a number or registers in our standard Project Sites created from a SharePoint template. A Lessons Learned Register is one of them.

Collecting them on the fly as people learn the lessons keeps them fresh and relevant.

At project closeout, a lessons learned session is held to add to and review what is in the project's LL register and to remove those the team considers not relevant anymore. The lessons learned are correlated and entered into a section in the Project Completion Report.

After taking PMI's Data in AI course, I saw how AI was used to bring lessons learned together from many projects, and I plan to implement that in the PMO I manage.
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1 reply by Carlos Soares
Apr 09, 2024 2:12 AM
Carlos Soares
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Hello Mike, would you be able to share more information on how you set up the Lessons learned Register on your SharePoint site?



Here we are currently collecting the "lessons learned" on a excel spreadsheet a post morten exercise and then appending all the entries on a "Microsoft List" inside our PMO SharePoint site.

I would like to eliminate the the manual step in between excel and list

If that is OK, reach our in private so that we can discuss in more details.



Thanks lot

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