Crystal SloanExecutive Assistant| BlanchardEscondido, United States
I consistently have received very poor answers from Customer Service - they just seem to be a call center that doesn't know anything! Is there an actual telephone number to talk to a person who knows things? It's very frustrating to have paid to be a member and get this kind of service. Saving Changes...
I'm experiencing the same issue since the initial post regarding the support. I have been unable to get in touch with any of the PMI support teams via the links provided. If there's a way to escalate this, please share. This is a major concern, especially as a paid member. Saving Changes...
Marcial FalconiProject Management Consultant| World Bank GroupVirginia, United States
I tried to make a payment, but the system did not process the payment. I tried using two different valid credit cards and encountered the same error both times. Also, I have tried to change the Chapter and choose one located in Washington DC, where I reside and they system does not allow. Please could you provide your support to solve these issues. Saving Changes...
You're not alone; many members share the same frustration with PMI's front-line support, feeling disconnected from actual membership needs. Your best options are to reach out directly via PMI's official support at [email protected], engage in the PMI Community forums, where experienced members often resolve issues faster than customer service, or escalate through your local PMI Chapter, which usually has direct contacts beyond the call center. Saving Changes...
You're not alone; PMI's front-line support is frustrating for many members. Your fastest resolution usually comes through [email protected] directly or by engaging with the PMI Community forums, where experienced members often resolve issues more quickly than any call center. Your local PMI Chapter is also worth contacting, as they typically have direct escalation points of contact beyond standard customer service. Saving Changes...
Jeanne DiMassaSenior Scrum MasterMagnolia, Nj, United States
Oct 15, 2024 10:10 AM
Replying to Kimberly Whitby
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Hello Crystal- and welcome to PMI's Online Community! I apologize for the experience you encountered with our customer care team. Effective 31 May 2024, PMI closed the [email protected] mailbox to modernize our communication channels. The current way to reach an agent for any questions is through the Contact Us page at https://www.pmi.org/about/contact. I see you recently reached out to them, in which they needed to send to the appropriate team to address and follow up. If you do not receive a response before the end of this week, feel free to send me an inbox message and I can follow up on your behalf. I appreciate your patience and hope this experience doesn't deter you from contacting our customer care team moving forward.
Hi Kimberly, these messages are 1+ year old but it is still the same issue. I have submitted paperwork for a standing desk during my exam, registered for the exam, and continue to be told I have to cancel the exam and reschedule. Ridiculous! That is no way to run a business. I did this once over the phone and am now being told I have to do it again because it wasn't approved. What? Why not? it's a simple request. HELP!
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1 reply by Kimberly Whitby
Apr 26, 2026 7:09 PM
Kimberly Whitby
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Hello Jeanne - I'm sorry for this inconvenience. but I advise you to contact the center where you scheduled the exam. You can also reach out to PMI customer care at https://www.pmi.org/about/contact. I hope everything works out for you.
Online Community Specialist| PMINewtown Square, Pa, United States
Apr 26, 2026 1:21 PM
Replying to Jeanne DiMassa
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Hi Kimberly, these messages are 1+ year old but it is still the same issue. I have submitted paperwork for a standing desk during my exam, registered for the exam, and continue to be told I have to cancel the exam and reschedule. Ridiculous! That is no way to run a business. I did this once over the phone and am now being told I have to do it again because it wasn't approved. What? Why not? it's a simple request. HELP!
Hello Jeanne - I'm sorry for this inconvenience. but I advise you to contact the center where you scheduled the exam. You can also reach out to PMI customer care at https://www.pmi.org/about/contact. I hope everything works out for you. Saving Changes...
PMI support is available through multiple channels, including the official website support portal, email, and in some regions, WhatsApp and phone support. The fastest and most reliable option is usually raising a ticket via the PMI Support website. Saving Changes...
Anonymous
I faced simiilar problem when asking for help, chatbot then people managed seems like from India. My problem is I have remaining 2 times before one year deadline but I cant reschedule my exam asking for help but no solution. Saving Changes...
BEATRIZ FIGUEIREDOIT Project Manager| TOTVS S/ANova Iguaçu, Rio De Janeiro, Brazil
Oct 11, 2024 8:22 PM
Replying to Pavan Maddi
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Crystal Sloan Have you tried reaching out to them via email? Sometimes, a written approach can be more effective than a phone call, especially if you're looking for a more detailed response. You can clearly state your issue, provide relevant context, and even attach supporting documents if needed.
This [email protected] worked pretty well, but it was decommissioned Saving Changes...
BEATRIZ FIGUEIREDOIT Project Manager| TOTVS S/ANova Iguaçu, Rio De Janeiro, Brazil
It's unbelievable how so many dissatisfaction posts are still coming up after more than 6 months. I am currently experiencing a summary of each member's bad experience here. I am facing website bugs when updating personal info and payment methods to renew my membership (yes, believe it or not, I want to pay), and I am struggling with the chat/WhatsApp support. The entire customer care system needs to be reviewed. PMI is far from compliant with best practices in customer service. Clients' blindness to solutions (or lack thereof) to their problems, coupled with vague answers, lack of knowledge, an excess of automatic answers, poor tools and technologies, and a lack of a clear SLA, are the main reasons for losing customers. PMI should be an example of efficiency. However, considering the number of posts expressing frustration in the members' community, I guess this organization is going in the opposite direction. Sadness. Saving Changes...
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