Crystal SloanExecutive Assistant| BlanchardEscondido, United States
I consistently have received very poor answers from Customer Service - they just seem to be a call center that doesn't know anything! Is there an actual telephone number to talk to a person who knows things? It's very frustrating to have paid to be a member and get this kind of service. Saving Changes...
I entered hours wrong for a claim and didn't realize it until after I hit submit. I closed the window but the claim still went through. I now have absolutely no way to contact PMI to get this corrected. I've been trying for the last hour on the use this chat bot refuses to give me to an agent and cannot help me.
getting rid of the email address is incredibly shortsighted. You know expect us to spend hours on a useless AI chatbot that apparently has no live agents to help. So now I have a fraudulent claim that I'm going to get danked for because you've made it impossible to contact you. It's bad enough that the credential is already diluted in its usefulness, and now despite all of the money we pay for membership and accreditation, you can't create a single useful source to contact you. I guess I will just let my credential expire because it serves serves little purpose. Saving Changes...
Julia LoudenProject Management| BHPNollamara, WA, Australia
I am very disappointed with the customer service of PMI. I have had incredible difficulty with this website being glitchy and not user friendly. I bought a Study hall subscription on 25 September and to this day cannot access the subscription either through the website or through the website. Being a busy professional with other work and life stressors and priorities it is difficult for me to find time to chase these things up and i knew i needed to do so before my subscription ran out. When raising this through the chat feature I was incredibly upset to be questioned in the manner I was with the support person 'Shyam S' asking me why i didnt come into address the issue earlier since its been a few months since I made payment. I responded that I obviously I had not had time, They then asked 'Are you sure that you did not log any time or access the study hall after the payment yet?'. This line of questioning strikes me as incredibly patronising and rude. What business of yours is it why I have had trouble chasing this up? And why try to make it out like I am lying or something? The key here is that I have paid for a service, I have not been able to use the service due to it saying 'invalid user' when i attempt to access the subscription despite being pre logged in to the website - and I expect PMI to feel embarrased by the dodginess of this website and help me address my issue not question me as if I am a scammer. Shouldn't your system be able to show you if I have been able to access my subscription? When I asked how to raise a complaint about customer service this rep then said they would raise it themselves. Am I supposed to believe that? Ofcourse there is no easy way to contact a proper customer service channel with an email - just be sent to more unhelpful chats. Take accountability for your poor technology please. And teach your customer service reps to be helpful and not rude to people who are spending a lot of money trying to engage with your accreditations and providing you with business. Saving Changes...
Elke VogtAssociate DirectorPinole, Ca, United States
Oct 11, 2024 8:22 PM
Replying to Pavan Maddi
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Crystal Sloan Have you tried reaching out to them via email? Sometimes, a written approach can be more effective than a phone call, especially if you're looking for a more detailed response. You can clearly state your issue, provide relevant context, and even attach supporting documents if needed.
I tried using the customer care address you provided, and it was immediately kicked back "address not found". So looks like they also removed email access to customer service. Saving Changes...
To be honest, PMI’s customer service still has a lot of room for improvement. That said, their learning platform continues to offer valuable content. Hopefully, it will get better and provide an even stronger overall experience. Saving Changes...
I have paid a great deal of money to PMI. When I reached customer support regarding issues on the website and membership renewal, the support person did not bother to properly read my text in the chat. After 3 attempts to realign us on the same page, I grew frustrated. It was clear they simply didnt care. Suddenly after finishing the chat conversation, an email dropped saying my application is under audit. So I did my part and tried to fill out the audit. I had issues with the processing of the audit. Some of the data fields were giving errors. I again went to support and was told fill out the application if you do not you can not sit the PMP. I told them there are errors and I asked for a work around and then I was told there was no work around and they hung up on me. It seems my payments go through with out an error but everything else is disappointing from such a reputable organization. I paid money and spent a lot of time on this and I cant take the PMP (what???)
[email protected] has been removed - chat resource was uclueless/u about how to pro-rate the 8 credits for working in the field, if you did not work all 3 years in the 3 year cycle. He would not escalate the question - he told me that 1 PDU for 1 hour... so I could claim 8 PDUs for 8 hours of work in 3 years.
so much for "customer care" !!!! Saving Changes...
Omar JabbarProject Management and Digital Transformation Consultant| OGreen IT Service Inc.Ontario, Canada
The support isn't very effective. Even when I chat with an agent, I notice that they rarely ask for a chat review to assess their performance. Unfortunately, most agents are not very helpful, and the automated service is even worse. Changes are definitely needed. Saving Changes...
Crystal Sloan I completely relate to your frustration — and clearly, the issue remains relevant even months after you posted this back in October.
While I appreciate the moderator’s response and the effort to modernize communication channels, I recently faced a similar situation (May 2025), and unfortunately, the core issue seems unresolved: the quality of the responses.
In my case, I contacted PMI through the official "Contact Us" page to clarify a technical issue regarding the daily view counts on my blog hosted here.
Despite several attempts, the answers I received were vague, sometimes contradictory, and ultimately failed to address the actual concern.
It felt like the person responding lacked both the context and the technical insight needed.
As an long-time member, this was disheartening.
It’s not just about the functionality — it’s about the trust and transparency we expect when we contribute actively to the community.
Modernizing channels is a good step, but it must be matched by empowered, informed, and responsive support.
Otherwise, members are left with more questions than answers — and that undermines the credibility we’ve come to associate with PMI.
Thanks again for raising this.
Your post still resonates — perhaps now more than ever.
Unfortunately, the problem persists and is just as disappointing as before. The chatbot was unable to identify PMI-SP, and even providing the full name, PMI Schedule Professional, did not resolve this. Regrettably, escalation to a human agent only made the experience worse. Saving Changes...
PMI, this really needs attention. You cannot position yourselves as champions of business and professionalism when your own customer support experience reflects otherwise. I’ve removed the agent’s name out of courtesy, but it was clear they did not understand what they were being asked about. This is disappointing, to say the least.
Agent: Welcome to PMI. My Name is …... I am here to assist you! Agent: Could you please elaborate on your concern so I can assist you better? Me: Thanks Agent: <div>you're welcome. </div> Me: Yeah, I am looking for the right prep material for the SP exam Me: Or is the credential no longer supported? Agent: <div>For the SP exam, I recommend checking with PMI for any specific resources they might have available.</div> Agent: <div>First, please complete the application, and it may take up to 5 days to approve.</div> Me: Thank you but my request isn't about how to apply. I see a lot of question bank on the PMP exam, I am asking about where to find similar material for the SP exam Me: If you can point me in the right direction for that Agent: <div>I would like to inform you that we do not provide any certificates. For the SP exam, I recommend checking with PMI for any specific resources they might have available.</div> Agent: <div>Have I answered all of your questions today?</div> Me: I thought I am chatting with PMI customer team, no? Agent: <div>You are indeed interacting with me for PMI. If you have questions regarding certifications, training resources, or exam preparation, </div> Agent: <div>Please check the website.</div> Me: Thanks, all good Saving Changes...
I tried to make a payment, but the cart displayed incorrect details that didn’t match my personal or billing information. Although I reached out for assistance, it was unhelpful—mainly because support couldn’t grasp that a Swiss citizen might live in the Netherlands. As a result, I’m still facing the same issue: the cart information doesn’t align with my personal data. Saving Changes...
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