Project Management

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What are the biggest challenges you face when closing a project and transitioning it to operations?

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Eduard Hernandez
Community Champion
Product Operations Program Manager Barcelona, Cataluña, Spain
As project managers, we're all familiar with the complexities of closing a project and ensuring a seamless handover to operations. The transition phase often involves intense aftercare and hypercare to prevent disruptions and manage any unforeseen issues that may arise. I'm interested in learning about the common obstacles you encounter during this phase—whether it's related to knowledge transfer, resource allocation, stakeholder alignment, or other factors.

Any insights or strategies that have worked well for you?
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Md. Golam Rob Talukdar
Community Champion
Project Manager| AWR Development (BD) Ltd. Cox's Bazer , Bangladesh
Hi Eduard
Critical discussion!
Awaiting formal handing over of the project.

Golam
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Rami Kaibni
Community Champion
Senior Projects Manager | Field & Marten Associates New Westminster, British Columbia, Canada

Eduard, in construction, closing a project is often challenging, as there are typically a number of outstanding deficiencies even after the city grants occupancy approval. One approach that has worked well for us over the years is incorporating Deficiency Reporting and Corrections into the project workflow from the start, making it an integral part of the process.
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Fabian Crosa
Community Champion
PMO Leader | Speaker & Mentor | Content Leader – PMOGA Latin America Hub| Catholic University of Uruguay Montevideo, Montevideo, Uruguay
One of the biggest hurdles in finalizing a project and handing it over to the operations team is ensuring a smooth and effective transition. Often, we encounter challenges such as incomplete or outdated documentation, which makes it difficult for the new team to understand the project. In addition, transferring knowledge properly can be complex, and expectations between the two teams may not match. Resistance to change and resource constraints are also factors that can complicate the transition. Overcoming these obstacles requires careful planning, clear communication and close collaboration between the project and operations teams.
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Sergio Luis Conte Helping to create solutions for everyone| Worldwide based Organizations Buenos Aires, Argentina
No problem with that. While the way of working will depends on the approach taken to create the solution we always have tasks related to it in our project life cycle then we are prepared in advance from the very beginning of the project.
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Kiron Bondale Retired | Mentor| Retired Welland, Ontario, Canada
Eduard -

Early identification & engagement of the folks to whom deliverables will be transitioned is key. Other practices which help are having an overlap of those taking ownership with those producing the deliverables and (in the case of vendor-client projects) introducing the client during the project closeout to the operations folks who will support them post-project.

Kiron
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Abdulbaseer mohammed Program Manager, detail oriented PM and IT Contact Center SME| FCI Chicago, Il, United States
The formal acceptance and complete hand over with ways and process of support. Obviously we care for product usage or bug fixes as they may come. The success of any project lies in its complete usefulness to its full.

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