How many of you work in a service-based organization (not focused on software or product development) that uses Agile and/or Scrum?

Agile Scrum

Anonymous

For those of you working in service-based organizations—legal services, healthcare, consulting, education, marketing, non-profits, etc.—are Agile and/or Scrum part of your methodology?

What benefits or challenges have you experienced? Have you had to adapt the methodologies significantly to fit your workflows? If so, how?

Posted: Jan 5, 2025 4:31 PM (Updated by author: Jan 5, 2025 7:25 PM)

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Kiron Bondale Retired | Mentor| Retired Welland, Ontario, Canada

I've worked with a few clients over the years that adopted a Scrum-based approach to service delivery and others that took a continuous flow, Kanban-based approach.

Generally, the former had more challenges than the latter given the immutable aspects of the Scrum framework. Either they stuck to the guidance and experienced friction with the bits which didn't "fit" or they selectively adopted elements of it, and if they did so without guidance from seasoned agile practitioners, they ran into issues.

Kiron

Posted: Jan 5, 2025 5:21 PM

Verónica Elizabeth Pozo Ruiz RYLAI Access Control Quito, Pichincha, Ecuador

Apart from software or product development. Scrum is used in strategic planning, allowing for tailoring and restructuring plans, teams, roadmaps, and other elements to adapt to changing situations. Scrum involves regular inspection, adaption and self-organization.
Scrum allows addressing change and shifting priorities easily, and requires effective communication between the team members.

Posted: May 13, 2026 11:27 AM

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How many of you work in a service-based organization (not focused on software or product development) that uses Agile and/or Scrum?

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