Project Management

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Supporting an overwhelmed colleague is essential, but it must be done in a way that preserves your own well-being and energy. How do you balance the need to help with the importance of self-care?

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Ishpinder Kailey Melbourne, Victoria, Australia
Supporting an overwhelmed colleague while protecting your well-being requires a thoughtful approach. First, set clear boundaries by communicating your limits from the start. Let your colleague know you can help within specific parameters, ensuring you don't overextend yourself. Second, encourage self-care by suggesting practical resources like stress management techniques or taking regular breaks. Empower your colleague to seek support through HR or professional counselling services to handle their workload better. A third strategy is delegation. Identify tasks that can be reassigned or simplified to lighten the load. Foster a collaborative spirit where the team shares the burden. Lastly, prioritize regular check-ins to ensure your well-being and that your colleagues are maintained, keeping the lines of communication open and transparent. You create a balanced and resilient work environment by supporting others while safeguarding your energy.
 
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Verónica Elizabeth Pozo Ruiz RYLAI Access Control Quito, Pichincha, Ecuador
It is important for all team members to maintain organization in their activities. If a member decides to help a colleague, he should schedule a time within his calendar. It's fundamental to state that the team member who gives help must do it by giving his colleague guidelines and resolving doubts or problems so that he can continue with the work himself.
It is not advisable to help carry out the complete work of another person, since in this case both lose: the one who helps because he or she may become physically or mentally exhausted due to excessive work, and the person helped because he or she will not develop the necessary skills to fulfill his or her role.
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Eduard Hernandez
Community Champion
Product Operations Program Manager Barcelona, Cataluña, Spain
The key term in the question is "support." It's important to identify the root cause of the overwhelming feeling. Is it due to a lack of specific knowledge required to complete the task? If so, bringing in a subject matter expert (SME) to share the workload and provide guidance could be a solution. Is the issue tight deadlines or an excessive workload? In that case, schedule management activities, such as rescheduling, may be necessary. In all scenarios, the project manager (PM) should focus on supporting and leading conflict resolution but should not take on the task personally.

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