Project Management

Please login or join to subscribe to this thread

PMO Customers are the most important input to the formation of a PMO. Do you agree?

linkedin twitter facebook   PMO   Stakeholder Management  
avatar
Mike Frenette Manager, IT PMO| Halifax Water (retired) Halifax, Nova Scotia, Canada
On February 4th, PMI released the newly minted "Project Management Offices - a Practice Guide". The PMO Value Ring Framework is a big part of this, as is the new exam, study course and the PMI-PMOGA certification. 

The Framework holds that input from PMO Customers in terms of the PMO Outputs they value must be at the center of any PMO. 

Agree or disagree? Why or why not?
Sort By:
avatar
Md. Golam Rob Talukdar
Community Champion
Project Manager| AWR Development (BD) Ltd. Cox's Bazer , Bangladesh
Hi Mike
Absolutely agree! 🎉
PMO Customers are essential for shaping a PMO that truly meets their needs. Their input ensures that the PMO delivers valuable outputs that drive success!

Golam
avatar
Keith Novak Tukwila, Wa, United States
Every problem solving model starts with first defining the problem. The problems the customers want to solve are the fundamental reason why projects are chartered.
avatar
Kiron Bondale Retired | Mentor| Retired Welland, Ontario, Canada
Mike -

This is a case where customers WILL define the need unlike in product development where sometimes the need is created by the company. And when you consider that a PMO is formed and exists using the sponsorship, funding and support of a senior executive, then at a very minimum, that customer's needs have to be addressed.

Kiron
avatar
Thomas Walenta Global Project Economy Expert Hackenheim, Germany

Mike, I agree basically.
The guide defines customers very differently, from PMs to executives to external clients and partners. So it is good to know whom exactly you are serving as PMO, and if there are several, what the priorities are if you want to determine the 'most important' (in the end, you owe loyalty to your employer).
Maybe there is no most important since we are the masters of balancing demands.
avatar
Sergio Luis Conte Helping to create solutions for everyone| Worldwide based Organizations Buenos Aires, Argentina
The problem with this guide is the PMI tried to justify the creation of something that has no value because all the people need to know about to create a new business unit, call it PMO for example, is inside the business administration literature by mainly inside the business analysis literature. The answer to your question is that organizations are open and adaptable systems then this is the basement, the foundation, for all you need to know when working creating new structures. Nothing new below the sun. People like Bertalanfy, Prahalad, Ackoff, Bunge and others wrote and talked a lot about that.
avatar
Francisco Herrera
Community Champion
Program Manager, PPM&PMO Specialist.| Coppel, Mexico. Culiacán, Sinaloa, Mexico
Mike I agree. Customer feedback is indeed vital for a PMO's success. I've personally experienced the need to ensure stakeholder satisfaction with our PMO's perceived value. A focus on delivering tangible, valued outputs is essential.
Regards! Frsncisco.

Please login or join to reply

Content ID:
ADVERTISEMENTS

"Intelligence is not the ability to store information, but to know where to find it."

- Albert Einstein

ADVERTISEMENT

Sponsors







Vendor Events

See all Vendor Events

Newsletters

Jun 3: The Career Problem Facing New PMs
May 20: Your PM Career as a Project Life Cycle
May 13: The Big Lie After Layoffs

See all newsletters