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Challenges of Older Employees Adapting to Technological Change: Looking for Co-authors and Open to Discussion

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Darya Stanskova PMI: Power Management Institute Clearwater, USA

Hello, colleagues!
As part of my research, I am studying the adaptation of older employees to technological changes in the industrial sector, focusing on their cognitive and emotional responses to the introduction of automation and artificial intelligence. The issues we encountered during the research include:
Cognitive barriers: Did older workers face difficulties in perceiving new technologies and learning new systems?
Emotional responses: How does the older generation react to the introduction of automation—do fears or stress arise related to job loss or technical difficulties
Resistance to change: Did study participants face internal resistance, and how does this affect successful adaptation to changes in work processes?
I would be happy to discuss my findings and learn if any of you have encountered similar challenges in your practice or research. Let’s discuss these topics here, in the comments!
I am also looking for colleagues and co-authors interested in this topic for collaboration and exchanging experiences. Any comments, ideas, or suggestions for collaboration will be highly appreciated!

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Dave Davis Senior Project Manager| Cincinnati Children's Hospital Springboro, Oh., United States
Thomas,

I read your response before I saw your name (I subscribe to the chat and read the email.) and I thought - I know this guy! :)

Good to see you and I appreciate your feedback. I think when all is said and done it comes down to the individual. Traits will span all ages and be more dominate in some than in others. I firmly believe (to paraphrase you) that the combination of curiosity and continuous growth are key,

Dave
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Aaron Porter
Community Champion
IT Director| Blade HQ Payson, UT, United States
I'm not writing on this topic or working in the industrial sector, but you might consider defining "older" and at least acknowledging the types of work and working conditions where people stagnate. It's not "just" about change and getting older. Even young workers can respond poorly to change if the change and/or the environment is not managed well. A cantankerous old-timer would simply have different reasons for getting riled up.

A coworker recently expressed shock that I knew more about tech than she did. I kindly pointed out that I've been using "tech" longer than she's been alive. Part of my job is to stay on top of and understand new things. Am I going to go out and create a world-changing AI? No, but I'm going to thrive where I am while I continue to grow and learn new things along the way. I'm not alone, either.

I will add that part of my decision to move beyond the project management title is recognizing that ageism still exists and I can expect to start feeling it in less than 10 years if I don't do something about it, now. The perception of others that I won't be able to keep up, based solely on my age, is real and one that I plan to shake up where I can, as long as I can.
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1 reply by Darya Stanskova
May 15, 2025 9:44 AM
Darya Stanskova
...
Thank you for your valuable comment! You very accurately pointed out that age is not the only factor in adapting to change, and that management decisions and working conditions play an important role. I appreciate your attitude towards continuous learning and development despite age - this is a great example for many. The issue of ageism is indeed relevant, and it is important to find ways to overcome these barriers. I would be glad if you could share your experience or ideas on how organizations can support their older employees during digital transformation.
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Keith Novak Tukwila, Wa, United States
I think a very important aspect of any clinical analysis as to how older employees deal with new technology, relates to their job duties.

I understand the perception of ageism from the question, as I myself near retirement age. I think part is that the question comes off as a bit clinical, however that is the nature of the formal sciences. There is lots of research information on dealing with generational differences in the workspace. PCs started to become more commonplace when I was in junior and senior high school. The generation before me might have learned Fortran on hand punched cards. The generation after grew up not knowing life before computers and portable phones.

The second point is that age is an inescapable variable in how people deal with technology changes in the workplace for a another very important reason. I myself have worked in the heaving industry sector for over 3 decades, both turning the wrenches to pay for my education and bills, and then as the engineer and leadership roles working directly with the technicians building the products. In factory settings, change often occurs at the speed of smell. Many people will perform nearly the same job function for 10-20 years or more. They want that and have no desire to change. When changing from the paper process to the digital one, that vast experience knowing all the ins and outs of every boundary condition is largely gone. You simply don't have employees in their 30's with 20 years experience using the old tools.

Certainly, there are many senior employees that are still on top of new technologies. I am one also, however we are the outliers. That's why we lead the projects or departments and others follow our leadership. Lots of people don't want that level of responsibility. That's fine too, because we'd be bored to death if our jobs were highly repetitive.

I'll use an analogy that people of my generation might understand. There are old farts, and then there are gray beards. Old farts are the Archie Bunkers who want mostly stress free work days 8 and out the gate, and then go home to put their feet up. Change anything and they do complain. Gray beards are the Gandalfs who have spent their lives seeking out and applying new knowledge long after others don't care to learn more, and still looking for the next great quest. In a world of old farts, and gray beards, be the Gandalf, not the Archie.
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2 replies by Darya Stanskova and Dave Davis
May 14, 2025 1:19 PM
Dave Davis
...
Keith,

If you look at my picture, you can see I like your answer and where I fit on the scale (although it is more white than Grey.

Your point is well taken. To paraphrase: Age is only one affinity group. The personality traits have a distribution across all groups. While certain groups may have a dominating behavior, it does not mean it applies to everybody. Let's quit trying to pigeonhole any individual.
May 15, 2025 9:45 AM
Darya Stanskova
...

Thank you for sharing such a thoughtful and candid perspective. I really appreciate your distinction between “old farts” and “gray beards” - it’s a vivid and honest way to describe different attitudes toward change and learning in the workplace. Your experience clearly shows that age alone doesn’t determine adaptability; personality, motivation, and opportunity play huge roles.



I also agree that long-term experience can sometimes become a double-edged sword: while deep knowledge is invaluable, it can make adapting to new processes harder if the changes are drastic and the institutional memory fades. Supporting those “gray beards” who are willing to lead and innovate while respecting the needs of others is a real challenge for management.



It’s encouraging to hear from someone with your background and mindset. I hope more organizations recognize the value of diverse approaches and provide tailored support to all employees, regardless of age. Thank you again for your insight!

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Dave Davis Senior Project Manager| Cincinnati Children's Hospital Springboro, Oh., United States
May 14, 2025 11:31 AM
Replying to Keith Novak
...
I think a very important aspect of any clinical analysis as to how older employees deal with new technology, relates to their job duties.

I understand the perception of ageism from the question, as I myself near retirement age. I think part is that the question comes off as a bit clinical, however that is the nature of the formal sciences. There is lots of research information on dealing with generational differences in the workspace. PCs started to become more commonplace when I was in junior and senior high school. The generation before me might have learned Fortran on hand punched cards. The generation after grew up not knowing life before computers and portable phones.

The second point is that age is an inescapable variable in how people deal with technology changes in the workplace for a another very important reason. I myself have worked in the heaving industry sector for over 3 decades, both turning the wrenches to pay for my education and bills, and then as the engineer and leadership roles working directly with the technicians building the products. In factory settings, change often occurs at the speed of smell. Many people will perform nearly the same job function for 10-20 years or more. They want that and have no desire to change. When changing from the paper process to the digital one, that vast experience knowing all the ins and outs of every boundary condition is largely gone. You simply don't have employees in their 30's with 20 years experience using the old tools.

Certainly, there are many senior employees that are still on top of new technologies. I am one also, however we are the outliers. That's why we lead the projects or departments and others follow our leadership. Lots of people don't want that level of responsibility. That's fine too, because we'd be bored to death if our jobs were highly repetitive.

I'll use an analogy that people of my generation might understand. There are old farts, and then there are gray beards. Old farts are the Archie Bunkers who want mostly stress free work days 8 and out the gate, and then go home to put their feet up. Change anything and they do complain. Gray beards are the Gandalfs who have spent their lives seeking out and applying new knowledge long after others don't care to learn more, and still looking for the next great quest. In a world of old farts, and gray beards, be the Gandalf, not the Archie.
Keith,

If you look at my picture, you can see I like your answer and where I fit on the scale (although it is more white than Grey.

Your point is well taken. To paraphrase: Age is only one affinity group. The personality traits have a distribution across all groups. While certain groups may have a dominating behavior, it does not mean it applies to everybody. Let's quit trying to pigeonhole any individual.
avatar
Darya Stanskova PMI: Power Management Institute Clearwater, USA
May 13, 2025 4:56 PM
Replying to Aaron Porter
...
I'm not writing on this topic or working in the industrial sector, but you might consider defining "older" and at least acknowledging the types of work and working conditions where people stagnate. It's not "just" about change and getting older. Even young workers can respond poorly to change if the change and/or the environment is not managed well. A cantankerous old-timer would simply have different reasons for getting riled up.

A coworker recently expressed shock that I knew more about tech than she did. I kindly pointed out that I've been using "tech" longer than she's been alive. Part of my job is to stay on top of and understand new things. Am I going to go out and create a world-changing AI? No, but I'm going to thrive where I am while I continue to grow and learn new things along the way. I'm not alone, either.

I will add that part of my decision to move beyond the project management title is recognizing that ageism still exists and I can expect to start feeling it in less than 10 years if I don't do something about it, now. The perception of others that I won't be able to keep up, based solely on my age, is real and one that I plan to shake up where I can, as long as I can.
Thank you for your valuable comment! You very accurately pointed out that age is not the only factor in adapting to change, and that management decisions and working conditions play an important role. I appreciate your attitude towards continuous learning and development despite age - this is a great example for many. The issue of ageism is indeed relevant, and it is important to find ways to overcome these barriers. I would be glad if you could share your experience or ideas on how organizations can support their older employees during digital transformation.
avatar
Darya Stanskova PMI: Power Management Institute Clearwater, USA
May 14, 2025 11:31 AM
Replying to Keith Novak
...
I think a very important aspect of any clinical analysis as to how older employees deal with new technology, relates to their job duties.

I understand the perception of ageism from the question, as I myself near retirement age. I think part is that the question comes off as a bit clinical, however that is the nature of the formal sciences. There is lots of research information on dealing with generational differences in the workspace. PCs started to become more commonplace when I was in junior and senior high school. The generation before me might have learned Fortran on hand punched cards. The generation after grew up not knowing life before computers and portable phones.

The second point is that age is an inescapable variable in how people deal with technology changes in the workplace for a another very important reason. I myself have worked in the heaving industry sector for over 3 decades, both turning the wrenches to pay for my education and bills, and then as the engineer and leadership roles working directly with the technicians building the products. In factory settings, change often occurs at the speed of smell. Many people will perform nearly the same job function for 10-20 years or more. They want that and have no desire to change. When changing from the paper process to the digital one, that vast experience knowing all the ins and outs of every boundary condition is largely gone. You simply don't have employees in their 30's with 20 years experience using the old tools.

Certainly, there are many senior employees that are still on top of new technologies. I am one also, however we are the outliers. That's why we lead the projects or departments and others follow our leadership. Lots of people don't want that level of responsibility. That's fine too, because we'd be bored to death if our jobs were highly repetitive.

I'll use an analogy that people of my generation might understand. There are old farts, and then there are gray beards. Old farts are the Archie Bunkers who want mostly stress free work days 8 and out the gate, and then go home to put their feet up. Change anything and they do complain. Gray beards are the Gandalfs who have spent their lives seeking out and applying new knowledge long after others don't care to learn more, and still looking for the next great quest. In a world of old farts, and gray beards, be the Gandalf, not the Archie.

Thank you for sharing such a thoughtful and candid perspective. I really appreciate your distinction between “old farts” and “gray beards” - it’s a vivid and honest way to describe different attitudes toward change and learning in the workplace. Your experience clearly shows that age alone doesn’t determine adaptability; personality, motivation, and opportunity play huge roles.



I also agree that long-term experience can sometimes become a double-edged sword: while deep knowledge is invaluable, it can make adapting to new processes harder if the changes are drastic and the institutional memory fades. Supporting those “gray beards” who are willing to lead and innovate while respecting the needs of others is a real challenge for management.



It’s encouraging to hear from someone with your background and mindset. I hope more organizations recognize the value of diverse approaches and provide tailored support to all employees, regardless of age. Thank you again for your insight!

avatar
Darya Stanskova PMI: Power Management Institute Clearwater, USA
May 13, 2025 2:53 PM
Replying to Thomas Walenta
...
Darya,

to add to the life stories of boomers.

I retired 2014 from working 31 years for IBM as a project manager for their clients. Each engagement I had was a new environment, a new technology, industry, culture. So I had to learn every day and maybe this helped me stay healthy.

After retirement, I continued my volunteering career at PMI, started mentoring people, doing some consulting engagements, was certified as a PgMP and a company director, and now I am in my doctorate… I confess I chose the right wife who is not trying to control and limit me, 2025 is our 40th anniversary. I have a balance of change and stability.

On my job, and as IBMer, we were always at the technology and employment forefront, using email from 1990, having a portable phone, a laptop, IM from 2000 (something called sametime), virtual teaming with my team in India etc.

As far as I can see from my mentees (and that's the value I get from them), young people today perceive the world as I did 50 years ago, and have similar problems. Differences between them and me are that I do not compete anymore, I am much more relaxed, and I am not easily aroused. But I keep looking out for new gadgets.

Thank you so much for sharing your inspiring journey, it really highlights how important a positive internal attitude toward change and growth is throughout one’s career and life. Your story shows that staying curious and adaptable, while balancing stability and new challenges, is key to thriving at any age.



Also, what advice would you give to both young professionals starting their careers and older workers who might struggle with rapid technological changes? How can they best cultivate resilience and openness to change in today’s fast-paced environment?

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Chanukya Rajagopala Director - IT Strategy - R & D| iPOCA Private Ltd United Kingdom

Dear Darya,



Thank you for sharing your valuable research focus. The topic you are investigating is both timely and deeply relevant, particularly as industries across the globe accelerate their adoption of automation, artificial intelligence, and data-driven systems. The questions you have raised resonate strongly with the challenges many organisations are currently facing as they seek to integrate technological innovation while ensuring their workforce remains engaged, adaptable, and supported—especially those in the later stages of their careers.


 

From my own experience in leading transformation initiatives within industrial and project-driven environments, I have observed that cognitive barriers among older employees often emerge not from a lack of capability, but from a gap in contextual familiarity. These workers frequently possess a wealth of domain knowledge and procedural insight, but when presented with new digital interfaces or abstract automation processes, their frame of reference may not immediately align. This disconnect can be addressed, in part, through mentorship models and reverse training strategies, where younger digital-native employees partner with senior colleagues to create mutual learning ecosystems.


 

The emotional landscape is equally significant. It is not uncommon for experienced professionals to express concerns regarding their relevance in an evolving technical environment. Feelings of marginalisation or anxiety about being displaced by technology are often exacerbated when changes are implemented without inclusive communication or phased transition support. One example that comes to mind is a case where the introduction of AI-based quality control systems in a manufacturing setting led to a decline in morale among senior line supervisors. However, when the same supervisors were later involved in validating and refining the AI algorithms based on their years of hands-on experience, the emotional resistance diminished substantially, and their sense of ownership increased.


 

Resistance to change, as you rightly pointed out, is not always overt. It can manifest subtly through disengagement, avoidance of new systems, or even informal feedback loops that question the need for change. Addressing such resistance requires a shift from top-down enforcement to collaborative inclusion. The framing of technological change as an opportunity for skill enhancement and personal growth—rather than simply as a tool for operational efficiency—can significantly alter the response trajectory.


 

Your research into the cognitive and emotional dimensions of this transition provides an essential lens through which we can develop more human-centred transformation models. I would be pleased to exchange perspectives further, and potentially explore collaboration opportunities, particularly around designing adaptive learning pathways and emotional readiness frameworks for ageing workforces in technical industries.


 

Thank you once again for opening this important dialogue. I look forward to reading your findings in more detail and continuing this valuable conversation.


 

Warm regards.

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Sergio Luis Conte Helping to create solutions for everyone| Worldwide based Organizations Buenos Aires, Argentina
The problem I see with your post is: you have to define what older workers are in the framework of AI and automations. You will surprise if you research about that. This is the first thing I would point out if I were your thesis tutor.
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