Dear All,
I am looking for your approach to Lessons Learned Ownership.
My understanding is that a lessons-learned owner is fully responsible for designing, running, and building the culture of the lessons-learned process within a company, such as one undertaking an ERP transformation program.
Ownership means that the owner is responsible for the entire process. This includes the following steps:
a) **Collect:** Gather lessons learned after test cycles, cutovers, hypercare, and audits.
b) **Validate:** Work with business process owners, such as those in Finance, Supply Chain, HR, and Manufacturing, to confirm the accuracy and relevance of the lessons.
c) **Act:** Convert the lessons into actionable mitigation strategies, such as process changes or identifying potential for automation.
d) **Track:** Ensure that all actions are documented, assigned to responsible individuals, followed up on, and completed.
e) **Embed:** Incorporate the lessons learned back into templates, project management & change management frameworks & methodologies, and future rollouts.
Is there anything I am missing, or do you have any other perspective?
Dear All, I would like to thank you all for your immensely valuable insights. Your contributions have provided me with the opportunity to stop and reflect on my approach to lessons learned (and to work on the improvement).
Community Champion
