Kevin HinkEpic EHR Consultant Analyst| Evrie PartnersSaint Louis, Mo, United States
What strategies can be effective in planning to deal with difficult stakeholders who don't deal well with change and are thus predicted to be resistant to new systems and ways of working? Saving Changes...
If you know who will be resistant and why, you can plan for it. When you don't know, one tool you can use is ADKAR (from Prosci, if you're not familiar with it). ADKAR is both a roadmap an diagnosis tool. Resistance to change isn't always about needing training (but sometimes it is). ADKAR stands for:
* Awareness - do they understand the change and why it is happening?
* Desire - do they want to support the change? (If not, why not?)
* Knowledge - do they know how to change? (this is where training comes in)
* Ability - can they follow the new processes? (Is it too hard? Do they just need practice?)
* Reinforcement - are the changes being sustained and rewarded? Is leadership walking the talk?
With this in mind, you can plan to take stakeholders through these, like steps, to lead to adoption, and also use them to better understand where resistant people are at and address their concerns appropriately. Saving Changes...
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