Adrian MarableFounder & CEO| Groopwork, LLCConcord, Nc, United States
I have found internal portals such as SharePoint to be the best tool. In a previous company, we used One Note. You definitely want something that you can organize easily, update easily, and search easily. If it's not easy to use, the tool will probably not be beneficial to your organization. I hope that this helps. Saving Changes...
Priya PatraDelivery Director| Capgemini India Technology Services LtdMumbai, India
Hi,
we use share point portal as a tool as well. It is a repository for case Studies, learning and best practices etc. Apart from the portal, we also have communities of practice a medium where practioners come together for knowledge sharing etc.
Regards,
Priya Saving Changes...
arlene trimbleAssistant IT Director| Local GovernmentAlamo, Ca, United States
Thank you Priya and Adrian for the helpful tips! Saving Changes...
I would prefer projectmanagement.com linkedin and facebook to be interesting social networks which serve dual purpose of knowledge management also. facebook might appear very unprofessional but groups and other facilities can be used for knowledge sharing. I think projectmanagement.com has provided us with an enormous knowledge management tool.
At personal level I may prefer SharePoint, OneNote, Wryke and similar tools. Saving Changes...
Priya PatraDelivery Director| Capgemini India Technology Services LtdMumbai, India
Suhail, actually yes, I think projectmanagement.com is a great site for sharing knowledge and collaborating.. Thanks for pointing this out. Saving Changes...
One note is obviously a great idea. Saving Changes...
Mark WardPMO Project Manager| SiemensNorcross, Ga, United States
Tools are specific to the industry you work in. Your strategic goals drive the type of knowledge you would like to collect and manage. Understanding your industry and aligning your strategies for each program will help you better determine the tools you need to choose.
Internally, SharePoint is a great tool for accumulating knowledge but like all systems it only captures the information you configure it to collect. GIGO. What you do with the information after you collect it is the most import part of the process.
Externally, (customer info) we use SAP Cloud for our customer relationship management (CRM). Training the team to use it properly is the bottleneck. SalesForce.com and Sugar CRM are well known CRM tools.
We use Sharepoint for a long time and we find it good. You can go on web and keep it internal and particularly in a Multinational work culture and frequent travel to different parts of the world, Sharepoint''s ability to go web and that efficiently is a trump. Saving Changes...
Ashish VyasProject Lead| CapgeminiSan Diego, Ca, United States
Arlene, So there are plethora of options available
1. SharePoint - A common repository where people share Best Practices, Articles, Webinars,Cop Sessions and project related templates/artifacts.
2. LinkedIN - Publication Feature as well. Saving Changes...
