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Problem or Solution — Which Gets Preference?

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Dr. Arun Kumar Singh

The problem gets precedence—always. In PMI’s discipline, solutions are outputs, while problems define outcomes. A project that starts with a solution but lacks a clear problem definition is exposed to scope creep, rework, and benefit erosion. In project management, problems define value; solutions merely implement it.

Rule - Define the problem → align stakeholders → design the solution → deliver benefits

This sequence protects schedule, budget, and credibility.

Problems deserve priority because they define value; solutions only matter if they solve the right problem.
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Kiron Bondale Retired | Mentor| Retired Welland, Ontario, Canada
Dr. Singh -

While I agree with you in most cases, there are always exceptions and some lie in the domain of research & development projects. Post-It Notes and Viagra are two examples of products which started as solutions to one problem but when that didn't pan out it turned into a solution looking for a problem.

Kiron
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Chia Fang Chang
Community Champion
PM Consultant| CLOUD SAFE CO., LTD. New Taipei City, NWT, Taiwan
Strongly agree! Problem first, always.
I’ve found the “problem → outcomes → acceptance criteria” chain is what prevents scope creep and rework.
A practical add-on: make the problem measurable (OKRs/KPIs), clarify RACI, and define a benefit-tracking plan early—otherwise we may deliver a “successful solution” that doesn’t move the needle.
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Arkajit Das CTO| Fraoula Bangalore, India
Generally, the problem gets preference first. Clearly defining the problem ensures everyone understands what needs to be fixed and why it matters before jumping to solutions. Without a well-articulated problem, solutions risk addressing symptoms instead of root causes. That said, strong problem framing naturally guides better, more effective solutions.
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Lissette Indhira Pimentel Sosa
Community Champion
Program Manager| HARPER SRL Santo Domingo / Distrito Nacional, Dominican Republic
I agree with problem-first, with one nuance.
The risk isn’t starting with a solution, it’s never validating the problem it’s meant to solve. In R&D or innovation work, solutions sometimes come first, but value only appears once a real problem is clearly articulated and owned.
If you can’t clearly state the problem and expected benefit, you’re not managing a project, you’re just delivering output.

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