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Credly badge shows as expired even when PMI status shows as Good standing

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Anonymous

Hi,

I had passed PMP in May 2021 and after that I had submitted 65 PDU's and renewed my certification till 2024. Later on I had again submitted the PDU's and I do have a valid certificate until 2027 now. My dashboard shows PDU renewal date as May 2027 and I am reporting PDUs regularly. With the status shown on my certificate, I am seeing the certificate is expired in Credly badge. I already reached out to both the customer support and not getting any response. Has anyone experienced similar issue? If yes, how was it resolved? TIA
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Kimberly Whitby
PMI Team Member
Online Community Specialist| PMI Newtown Square, Pa, United States
Hello - please contact [email protected] and someone will assist you. Thanks!
...
1 reply by Deepa Sweekar
Feb 11, 2026 10:16 AM
Deepa Sweekar
...
Thank you, will do.
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Verónica Elizabeth Pozo Ruiz RYLAI Access Control Quito, Pichincha, Ecuador
I have used PMI Customer support, and they are always attentive, professional, and helpful in resolving inquiries and concerns. These are some contacts you can use to reach them:

[email protected]
[email protected]
https://www.pmi.org/about/contact

You should explain in detail the problem you have, and surely PMI will contact Credly to ask about the badge status updates, so you can have your Credly PMP badge displayed correctly.
...
1 reply by anonymous
Feb 11, 2026 10:16 AM
anonymous
...
Thank you.
avatar
Deepa Sweekar Fremont, CA, United States
Feb 11, 2026 9:01 AM
Replying to Kimberly Whitby
...
Hello - please contact [email protected] and someone will assist you. Thanks!
Thank you, will do.
avatar
Anonymous
Feb 11, 2026 9:04 AM
Replying to Verónica Elizabeth Pozo Ruiz
...
I have used PMI Customer support, and they are always attentive, professional, and helpful in resolving inquiries and concerns. These are some contacts you can use to reach them:

[email protected]
[email protected]
https://www.pmi.org/about/contact

You should explain in detail the problem you have, and surely PMI will contact Credly to ask about the badge status updates, so you can have your Credly PMP badge displayed correctly.
Thank you.
avatar
Rami Kaibni
Community Champion
Senior Projects Manager | Field & Marten Associates New Westminster, British Columbia, Canada
This happens from time to time due to some glitches between both systems but the Badges team as advised by Kimberly, should be able to sort it out for you within 48 hours.

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