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Starting a new Program: What are your "Day 1" Lessons Learned?

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Francisco Herrera
Community Champion
Program Manager, PPM&PMO Specialist.| Coppel, Mexico. Culiacán, Sinaloa, Mexico

Colleagues I recently started a new challenge as a Program Manager. When you are assigned to lead a program, the first few steps are critical.

I know there are many different approaches, I would love to hear from your experience:

The Good: What is one thing you always do during your first week that sets the program up for success?

The Bad: What is a common mistake you've seen (or made!) when taking over a new program?

I’m looking forward to reading your stories and learning from your "Day 1" strategies!

Francisco

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Rami Kaibni
Community Champion
Senior Projects Manager | Field & Marten Associates New Westminster, British Columbia, Canada
Francisco, the first thing I always do is meet key stakeholders individually to understand their expectations, success criteria, and current pain points before making any changes because that early alignment prevents surprises later and helps shape a realistic roadmap.

On the other hand, a common mistake I’ve seen repeatedly and learned from is jumping straight into execution or restructuring without fully understanding the program’s strategic intent, existing commitments, and informal influence networks. Moving too fast without listening first can create resistance and misalignment that takes months to unwind.
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2 replies by Francisco Herrera and Jacob Vu
Feb 23, 2026 7:48 PM
Jacob Vu
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Great points and to add on, I'd re-visit the roadmap / program to see if it still fits in to what your stakeholders are looking for and if it still aligns with strategic goals.
Feb 24, 2026 11:16 AM
Francisco Herrera
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Rami Kaibni I really value this forum because it helps me reaffirm what I’m doing right and calibrate what I need to improve.!

Your advice is very timely. I have been doing exactly that: meeting individually with IT execution leads and Project Managers from programs's initiative to truly understand the program before be involved in execution.
I agree that 'listening first' is the best way to avoid resistance and ensure that the roadmap is actually realistic. Thanks for sharing these lessons!!
Francisco
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Jacob Vu Co-Founder| Run By Ideas Canada, Canada
Feb 23, 2026 7:39 PM
Replying to Rami Kaibni
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Francisco, the first thing I always do is meet key stakeholders individually to understand their expectations, success criteria, and current pain points before making any changes because that early alignment prevents surprises later and helps shape a realistic roadmap.

On the other hand, a common mistake I’ve seen repeatedly and learned from is jumping straight into execution or restructuring without fully understanding the program’s strategic intent, existing commitments, and informal influence networks. Moving too fast without listening first can create resistance and misalignment that takes months to unwind.
Great points and to add on, I'd re-visit the roadmap / program to see if it still fits in to what your stakeholders are looking for and if it still aligns with strategic goals.
avatar
Abolfazl Yousefi Darestani Manager, Quality and Continuous Improvement| Hörmann-TNR Industrial Doors Newmarket, Ontario, Canada
I agree with Rami. Understanding the project, its values, stakeholder needs are key and can help you create your roadmap.
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1 reply by Francisco Herrera
Feb 25, 2026 7:46 PM
Francisco Herrera
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So am I!
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Pavan Maddi
Community Champion
Buona Vista, Singapore
When I start a new program, my first action is to learn the real expectations behind the charter and build early trust with key stakeholders. It avoids surprises later. A common mistake is rushing into planning before alignment. If leaders and teams don’t share the same understanding of success, the program struggles from day one.
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Francisco Herrera
Community Champion
Program Manager, PPM&PMO Specialist.| Coppel, Mexico. Culiacán, Sinaloa, Mexico
Feb 23, 2026 7:39 PM
Replying to Rami Kaibni
...
Francisco, the first thing I always do is meet key stakeholders individually to understand their expectations, success criteria, and current pain points before making any changes because that early alignment prevents surprises later and helps shape a realistic roadmap.

On the other hand, a common mistake I’ve seen repeatedly and learned from is jumping straight into execution or restructuring without fully understanding the program’s strategic intent, existing commitments, and informal influence networks. Moving too fast without listening first can create resistance and misalignment that takes months to unwind.
Rami Kaibni I really value this forum because it helps me reaffirm what I’m doing right and calibrate what I need to improve.!

Your advice is very timely. I have been doing exactly that: meeting individually with IT execution leads and Project Managers from programs's initiative to truly understand the program before be involved in execution.
I agree that 'listening first' is the best way to avoid resistance and ensure that the roadmap is actually realistic. Thanks for sharing these lessons!!
Francisco
avatar
Imran Afzal Cary, NC, United States
Great points here around listening and alignment.

If I had to add one “Day 1” discipline that has saved me more than once, it’s this:

Before touching the roadmap, clarify three structural things explicitly:

1️⃣ What problem is this program actually absorbing?

Often the charter says one thing, but the real organizational pain is something else — missed commitments, executive visibility gaps, cross-functional friction, etc.

If you don’t identify the real pressure source, you end up solving the wrong problem very efficiently.

2️⃣ Where does decision authority actually live?

Not on paper — in practice.
Who can say no?
Who can change scope?
Who can re-sequence work?

Programs struggle less from planning issues and more from unclear decision rights.

3️⃣ What commitments already exist (spoken or unspoken)?

Inherited promises, political tradeoffs, informal agreements.

Day 1 is often less about building a plan and more about mapping the invisible constraints around the plan.
The common mistake I’ve seen (and made early in my career) isn’t just moving too fast — it’s assuming the program starts clean.

It rarely does.

Most programs begin mid-stream in someone else’s context.

Taking a week to understand the structural realities usually saves months later.

Curious how others surface these “invisible” dynamics when stepping in.
avatar
Francisco Herrera
Community Champion
Program Manager, PPM&PMO Specialist.| Coppel, Mexico. Culiacán, Sinaloa, Mexico
Feb 24, 2026 7:16 AM
Replying to Abolfazl Yousefi Darestani
...
I agree with Rami. Understanding the project, its values, stakeholder needs are key and can help you create your roadmap.
So am I!

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