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What is your strategy to build working relationships with the business stakeholders?

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Srikana Ray
Community Champion
IT Project Manager

What strategies have you found most effective for building working relationships with the diverse business stakeholders?

In many projects, stakeholders come from different backgrounds, cultures, languages, age groups and varying levels of AI or digital proficiency.

How do you adapt your approach to build trust, alignment and effective collaboration across diversity?

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Zaidoon Alani Project Manager| Prime Systems Richmond, TX, United States
In K–12 technology projects, I work with superintendents, principals, IT teams, teachers, and vendors — all with different priorities and levels of digital fluency.

What’s worked best for me is adapting communication without changing the mission.

• Map stakeholders early and understand what success means to each group
• Adjust technical depth based on the audience
• Use structured reporting (dashboards, risk logs, clear milestones) to create visibility
• Listen first — concerns often reveal hidden risks
• Introduce digital/AI tools gradually and demonstrate quick wins

In the end, transparency, clarity, and honesty are the foundation. When stakeholders feel informed and respected, trust builds naturally — and alignment follows.
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1 reply by Srikana Ray
Feb 26, 2026 11:14 AM
Srikana Ray
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Thank you for sharing your insights.
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Gwenola Michaud
Community Champion
Project Manager & Advisor| Geosciences & Monitoring Consulting Milano, Italy
Great question and answer! Thanks.
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1 reply by Zaidoon Alani
Feb 25, 2026 4:38 PM
Zaidoon Alani
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Thanks Gwenola Michaud
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Zaidoon Alani Project Manager| Prime Systems Richmond, TX, United States
Feb 25, 2026 4:30 PM
Replying to Gwenola Michaud
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Great question and answer! Thanks.
Thanks Gwenola Michaud
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Lissette Indhira Pimentel Sosa
Community Champion
Program Manager| HARPER SRL Santo Domingo / Distrito Nacional, Dominican Republic

I start by understanding what success looks like from their perspective, not just the project’s. Different stakeholders value different outcomes, so I tailor conversations to their priorities, language, and level of technical depth.

I also adapt communication style, some prefer data, others prefer narrative; some want detail, others need executive summaries. Consistency, follow-through, and making trade-offs explicit build trust over time. Alignment grows when stakeholders feel heard, not managed.

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2 replies by Jacob Vu and Srikana Ray
Feb 26, 2026 11:16 AM
Srikana Ray
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Thank you for sharing your insights. I like the way you customize your communication style based on the stakeholder preference.
Feb 26, 2026 10:38 PM
Jacob Vu
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Great answer and this is typically how I approach things as well. Stakeholders are not one and the same and they all have different motivations, needs and way of working.

It's annoying to have to tailor these things to individual stakeholders at times but it makes it a lot easier to build relationships with them when you better understand them.
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Srikana Ray
Community Champion
IT Project Manager
Feb 25, 2026 4:21 PM
Replying to Zaidoon Alani
...
In K–12 technology projects, I work with superintendents, principals, IT teams, teachers, and vendors — all with different priorities and levels of digital fluency.

What’s worked best for me is adapting communication without changing the mission.

• Map stakeholders early and understand what success means to each group
• Adjust technical depth based on the audience
• Use structured reporting (dashboards, risk logs, clear milestones) to create visibility
• Listen first — concerns often reveal hidden risks
• Introduce digital/AI tools gradually and demonstrate quick wins

In the end, transparency, clarity, and honesty are the foundation. When stakeholders feel informed and respected, trust builds naturally — and alignment follows.
Thank you for sharing your insights.
avatar
Srikana Ray
Community Champion
IT Project Manager
Feb 25, 2026 5:01 PM
Replying to Lissette Indhira Pimentel Sosa
...

I start by understanding what success looks like from their perspective, not just the project’s. Different stakeholders value different outcomes, so I tailor conversations to their priorities, language, and level of technical depth.

I also adapt communication style, some prefer data, others prefer narrative; some want detail, others need executive summaries. Consistency, follow-through, and making trade-offs explicit build trust over time. Alignment grows when stakeholders feel heard, not managed.

Thank you for sharing your insights. I like the way you customize your communication style based on the stakeholder preference.
avatar
Jacob Vu Co-Founder| Run By Ideas Canada, Canada
Feb 25, 2026 5:01 PM
Replying to Lissette Indhira Pimentel Sosa
...

I start by understanding what success looks like from their perspective, not just the project’s. Different stakeholders value different outcomes, so I tailor conversations to their priorities, language, and level of technical depth.

I also adapt communication style, some prefer data, others prefer narrative; some want detail, others need executive summaries. Consistency, follow-through, and making trade-offs explicit build trust over time. Alignment grows when stakeholders feel heard, not managed.

Great answer and this is typically how I approach things as well. Stakeholders are not one and the same and they all have different motivations, needs and way of working.

It's annoying to have to tailor these things to individual stakeholders at times but it makes it a lot easier to build relationships with them when you better understand them.
avatar
Aaron Porter
Community Champion
IT Director| Blade HQ Payson, UT, United States
My strategy is to identify the short list of stakeholders who have the greatest impact on success or failure and then building alignment with them as early as possible. From there, my approach is to adapt communication style, level of detail, cadence, and communication medium to stakeholder needs. I find that two tools that are helpful in this are a stakeholder analysis and a communication and engagement plan.
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1 reply by Srikana Ray
Feb 28, 2026 4:18 PM
Srikana Ray
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Thank you for sharing the valuable insights.
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Sujatha PVK Nambiar Senior Director Program Management| International AIDS Vaccine Initiative (IAVI) West Windsor, Nj, United States

Building strong working relationships with diverse business stakeholders goes far beyond managing project tasks and deliverables—it's fundamentally about understanding people, their contexts, and what enables them to feel respected, heard, and aligned. Over the years, I’ve worked with stakeholders across multiple regions, cultures, and levels of digital or AI proficiency. A few strategies have consistently helped me build trust and effective collaboration: Before discussing project work, I take time to learn about a stakeholder’s cultural norms, communication style, decision‑making preferences, and organizational environment. This helps me anticipate how they might engage, what motivates them, and how best to tailor our interactions. Whether someone is an AI expert or new to digital tools, whether they prefer structured documentation or informal conversation—I adjust my approach to ensure they feel supported and confident. This encourages open dialogue. A simple personal touch—asking about their team, their priorities, or what success looks like for them—goes a long way. Genuine interest helps establish close working connection, which becomes the foundation for honest conversations and smoother problem-solving later. I work to create clarity around objectives, success metrics, and constraints upfront. When stakeholders see their perspectives reflected in the plan, alignment becomes easier and collaboration more natural. It helps stakeholders feel confident that they can depend on me. By combining cultural awareness, communication, and personal connection, I’m able to foster strong relationships that lead to better alignment and better project outcomes.

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1 reply by Srikana Ray
Feb 28, 2026 4:20 PM
Srikana Ray
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Thank you for sharing your perspective, they are insightful.
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Pavan Maddi
Community Champion
Buona Vista, Singapore
I build relationships by listening first, understanding each stakeholder’s context, and adapting my communication to their comfort level. I use simple language, regular check ins, and early alignment on expectations. Respecting cultural differences, acknowledging their pressures, and showing consistent follow through builds trust and keeps collaboration strong across diverse groups.
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1 reply by Srikana Ray
Feb 28, 2026 4:21 PM
Srikana Ray
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Thank you for sharing the meaningful insights.
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