Should PM success evaluations include social impact indicators?

Great discussion! I agree that this will vary by project and most times it is beyond the control of the Project Manager. Let me share a couple of examples: First example is upgrading a firm's accounting application. This is required so that the firm can maintain proper accounting controls and meet new tax requirements, but the social impact would be minimal at best. Second example is a Hospital opening behavioral health urgent care clinical in the community. This will allow community members to have some day appointments when in urgent need for timely care and this is a benefit that provides value to the community and can be measured.