From Underperforming PMO to Strategic Partner: Delivering a Measurable Turnaround

Leadership Lessons Learned PMO

Tim Williams Senior Project Manager/PMO Manager| Tim Williams consulting Ltd Halesowen, United Kingdom

A struggling PMO facing SLA failures, low morale, and declining client trust was transformed...

h4⚠️ The Challenge/h4

The PMO was experiencing systemic issues...

h4🎯 My Mandate/h4

My role was to take operational control...

h4🧩 1. Structured Recovery/h4

A hybrid Agile + Integrated Planning approach...

h4📘 2. Governance Reset/h4

Using Six Sigma, continuous improvement...

h4🤝 3. Cultural Transformation/h4

Structured interviews and open communication rebuilt trust...

h4📈 The Results/h4

• Majority of projects moved from Red → Green

• CSAT increased from 3 → 7

• Revenue improved from -10% → +15%

• 100% SLA achievement

Posted: Jun 4, 2026 4:22 PM

Lissette Indhira Pimentel Sosa

Community Champion

Program Manager| HARPER SRL Santo Domingo / Distrito Nacional, Dominican Republic

One of the biggest challenges in PMO turnarounds is sustaining the improvements after the initial recovery phase. Restoring performance is important, but embedding the changes into the culture and operating model is often what determines long-term success.

Posted: Jun 5, 2026 4:51 PM

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From Underperforming PMO to Strategic Partner: Delivering a Measurable Turnaround

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