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Topics: Communications Management, Leadership, Using PMI Standards
Emotional Intelligence
How do you define "Emotional Intelligence" and when / why do you apply it ?
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Emotional Intelligence -

Self Awareness
Awareness of one's own feelings and the ability to recognize and manage these feelings in a way which one feels that one can control. This factor includes a degree of self-belief in one's ability to manage one's emotions and to control their impact in a work environment.
Emotional Resilience The ability to perform consistently in a range of situations under pressure and to adapt one's behavior appropriately. The facility to balance the needs and concerns of the individuals involved. The ability to retain focus on a course of action or need for results in the face of personal challenge or criticism.
Motivation The drive and energy to achieve clear results and make an impact: and to balance both short and long term goals with an ability to pursue demanding goals in the face of rejection or questioning.
Interpersonal Sensitivity The facility to be aware of, and take account of, the needs and perceptions of others when arriving at decisions and proposing solutions to problems and challenges. The ability to build from this awareness and achieve 'buy-in' to decisions and ideas for action.
Influence The ability to persuade others to change a viewpoint based on the understanding of the position and the recognition of the need to listen to this perspective and provide a rationale for change.
Intuitiveness The ability to arrive at clear decisions and drive their implementation when presented with incomplete or ambiguous information using both rational and 'emotional' or insightful perceptions of key issues and implications.
Conscientiousness The ability to display clear commitment to a course of action in the face of challenge and to match 'words and deeds'; in encouraging others to support the chosen direction. The personal commitment to pursuing an ethical solution to a difficult business issue or problem.
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1 reply by Rami Kaibni
Feb 12, 2016 11:17 PM
Rami Kaibni
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Hi Markus, thanks for your input. Have you ever applied your emotional intelligence ? If yes, when and why ?
Hello Rami

Read the book of Daniel Goleman on Emotional Intelligence.
This involves, Self awareness, Self management, Social awareness and relationship management.

This is a big topic and this soft skill is very much in demand, especially in project atmosphere wherein multinational and multicultural teams are involved.

Communicating with them and getting work done is the most difficult to achieve.
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1 reply by Rami Kaibni
Feb 12, 2016 11:18 PM
Rami Kaibni
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Hi Balaji, thanks for your reference. Indeed it is s big topic, I am just interested to lnow if you ever applied this , when and why ? Can you give me an example ?
Feb 11, 2016 4:35 AM
Replying to Markus Kopko, PMP
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Emotional Intelligence -

Self Awareness
Awareness of one's own feelings and the ability to recognize and manage these feelings in a way which one feels that one can control. This factor includes a degree of self-belief in one's ability to manage one's emotions and to control their impact in a work environment.
Emotional Resilience The ability to perform consistently in a range of situations under pressure and to adapt one's behavior appropriately. The facility to balance the needs and concerns of the individuals involved. The ability to retain focus on a course of action or need for results in the face of personal challenge or criticism.
Motivation The drive and energy to achieve clear results and make an impact: and to balance both short and long term goals with an ability to pursue demanding goals in the face of rejection or questioning.
Interpersonal Sensitivity The facility to be aware of, and take account of, the needs and perceptions of others when arriving at decisions and proposing solutions to problems and challenges. The ability to build from this awareness and achieve 'buy-in' to decisions and ideas for action.
Influence The ability to persuade others to change a viewpoint based on the understanding of the position and the recognition of the need to listen to this perspective and provide a rationale for change.
Intuitiveness The ability to arrive at clear decisions and drive their implementation when presented with incomplete or ambiguous information using both rational and 'emotional' or insightful perceptions of key issues and implications.
Conscientiousness The ability to display clear commitment to a course of action in the face of challenge and to match 'words and deeds'; in encouraging others to support the chosen direction. The personal commitment to pursuing an ethical solution to a difficult business issue or problem.
Hi Markus, thanks for your input. Have you ever applied your emotional intelligence ? If yes, when and why ?
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1 reply by Markus Kopko, PMP
Feb 15, 2016 3:09 AM
Markus Kopko, PMP
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Hi Rami,

i am convinced that to develop and to apply EI is a critical success factor for each and every project manager and leader.
As a pm you have to apply your EI abbillitys each and every single day and always while communicating and ineracting with your team and/or your stakeholders.
EI is espacially important when the situations become difficult and/or when conflicts are occuring.
And EI is not only important while working but also in your partnership for instance or while interacting whith other people.

Just my 2 cents ...
Feb 11, 2016 7:33 AM
Replying to Ganesan Balaji PMP, RMP, PgMP
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Hello Rami

Read the book of Daniel Goleman on Emotional Intelligence.
This involves, Self awareness, Self management, Social awareness and relationship management.

This is a big topic and this soft skill is very much in demand, especially in project atmosphere wherein multinational and multicultural teams are involved.

Communicating with them and getting work done is the most difficult to achieve.
Hi Balaji, thanks for your reference. Indeed it is s big topic, I am just interested to lnow if you ever applied this , when and why ? Can you give me an example ?
I have had to apply emotional intelligence a number of times, including once as an external mediator.

My approach, in that case, was to meet with each person individually, first. Then, when we all met, I pointed out the areas of commonality and built upon those.

In that way, I could get them to see past the differences and truly see the goals they shared.
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1 reply by Rami Kaibni
Feb 13, 2016 2:36 AM
Rami Kaibni
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Great input Stephane and wise action ... You won both parties this way I believe.
Feb 13, 2016 12:36 AM
Replying to Stéphane Parent
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I have had to apply emotional intelligence a number of times, including once as an external mediator.

My approach, in that case, was to meet with each person individually, first. Then, when we all met, I pointed out the areas of commonality and built upon those.

In that way, I could get them to see past the differences and truly see the goals they shared.
Great input Stephane and wise action ... You won both parties this way I believe.
Even though we were doing this by phone due to distance constraints, I could actually hear the change in their voices when they realized they had common goals. It changed their tone from being defensive to being curious.
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1 reply by Rami Kaibni
Feb 14, 2016 9:16 AM
Rami Kaibni
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I would believe so Stephane, definitely.
Advanced topic RAMI.
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1 reply by Rami Kaibni
Feb 14, 2016 9:17 AM
Rami Kaibni
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Indeed it is - Have you ever exercised this on any of your projects Maen ?
Feb 13, 2016 11:37 PM
Replying to Stéphane Parent
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Even though we were doing this by phone due to distance constraints, I could actually hear the change in their voices when they realized they had common goals. It changed their tone from being defensive to being curious.
I would believe so Stephane, definitely.
Feb 14, 2016 3:38 AM
Replying to MAEN QADDOURAH
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Advanced topic RAMI.
Indeed it is - Have you ever exercised this on any of your projects Maen ?
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