Please login or join to subscribe to this thread
Emotional Intelligence -
Awareness of one's own feelings and the ability to recognize and manage these feelings in a way which one feels that one can control. This factor includes a degree of self-belief in one's ability to manage one's emotions and to control their impact in a work environment.
Emotional Resilience The ability to perform consistently in a range of situations under pressure and to adapt one's behavior appropriately. The facility to balance the needs and concerns of the individuals involved. The ability to retain focus on a course of action or need for results in the face of personal challenge or criticism.
Motivation The drive and energy to achieve clear results and make an impact: and to balance both short and long term goals with an ability to pursue demanding goals in the face of rejection or questioning.
Interpersonal Sensitivity The facility to be aware of, and take account of, the needs and perceptions of others when arriving at decisions and proposing solutions to problems and challenges. The ability to build from this awareness and achieve 'buy-in' to decisions and ideas for action.
Influence The ability to persuade others to change a viewpoint based on the understanding of the position and the recognition of the need to listen to this perspective and provide a rationale for change.
Intuitiveness The ability to arrive at clear decisions and drive their implementation when presented with incomplete or ambiguous information using both rational and 'emotional' or insightful perceptions of key issues and implications.
Conscientiousness The ability to display clear commitment to a course of action in the face of challenge and to match 'words and deeds'; in encouraging others to support the chosen direction. The personal commitment to pursuing an ethical solution to a difficult business issue or problem.
Read the book of Daniel Goleman on Emotional Intelligence.
This involves, Self awareness, Self management, Social awareness and relationship management.
This is a big topic and this soft skill is very much in demand, especially in project atmosphere wherein multinational and multicultural teams are involved.
Communicating with them and getting work done is the most difficult to achieve.
I have had to apply emotional intelligence a number of times, including once as an external mediator.
My approach, in that case, was to meet with each person individually, first. Then, when we all met, I pointed out the areas of commonality and built upon those.
In that way, I could get them to see past the differences and truly see the goals they shared.
Even though we were doing this by phone due to distance constraints, I could actually hear the change in their voices when they realized they had common goals. It changed their tone from being defensive to being curious.
Advanced topic RAMI.
Please login or join to reply