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How do you measure the effectiveness of communication plans?

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Ranmali Kirinde Project Manager| Virtusa Pvt Ltd Colombo 09, Sri Lanka
Has anyone used measures to determine if the communication plan is effective? If so, what type of performance indicators, tools or techniques have you used? This is something that I have not tried in any of my projects. I would like to know if there are any tried and tested methods.
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Khawaja Saif ur Rehman Project Management Trainer & Consultant Lahore, Pakistan
Haven't done it either. Great idea. Will spread the word and revert if found something.
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1 reply by Ranmali Kirinde
Apr 24, 2016 9:33 PM
Ranmali Kirinde
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Thank you. Please post to this thread if you come across anything.
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Jack Gaynor PPM II| HUD-PIH REAC Tampa, Fl, United States
Artical that may help: Beyond Reporting--The Communication Strategy, Lynda Bourne, PhD, PMP, FAIM
CEO Stakeholder Management P/LMelbourne, Australia.

The article is found on the PMI website under the articles tab.
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1 reply by Ranmali Kirinde
Apr 24, 2016 9:34 PM
Ranmali Kirinde
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Thank you Jack! I'll read through the articles.
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Stéphane Parent Self Employed / Semi-retired| Leader Maker Prince Edward Island, Canada
The only technique I see used frequently is surveys. Otherwise, it tends to be anecdotal.
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1 reply by Ranmali Kirinde
Apr 24, 2016 9:35 PM
Ranmali Kirinde
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Thank you for the comments Stéphane.
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Ranmali Kirinde Project Manager| Virtusa Pvt Ltd Colombo 09, Sri Lanka
Apr 23, 2016 9:20 AM
Replying to Khawaja Saif ur Rehman
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Haven't done it either. Great idea. Will spread the word and revert if found something.
Thank you. Please post to this thread if you come across anything.
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Ranmali Kirinde Project Manager| Virtusa Pvt Ltd Colombo 09, Sri Lanka
Apr 23, 2016 10:12 PM
Replying to Jack Gaynor
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Artical that may help: Beyond Reporting--The Communication Strategy, Lynda Bourne, PhD, PMP, FAIM
CEO Stakeholder Management P/LMelbourne, Australia.

The article is found on the PMI website under the articles tab.
Thank you Jack! I'll read through the articles.
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Ranmali Kirinde Project Manager| Virtusa Pvt Ltd Colombo 09, Sri Lanka
Apr 23, 2016 10:25 PM
Replying to Stéphane Parent
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The only technique I see used frequently is surveys. Otherwise, it tends to be anecdotal.
Thank you for the comments Stéphane.
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Stéphane Parent Self Employed / Semi-retired| Leader Maker Prince Edward Island, Canada
Unfortunately with surveys, you need to find the sweet spot: not too long so people will not complete them but detailed enough to be meaningful.
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1 reply by Ranmali Kirinde
May 01, 2016 11:48 AM
Ranmali Kirinde
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Absolutely agree Stéphane.
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Edgar Gerke Manager Large Scale Solutions| Datagroup Business Solutions GmbH Bonn, Germany
Excellent question. I can of course confirm that a good communication plan probably backed by a good RACI and implemented and used as seen, will accurately help the project or program to unfold synergies and strengths I planned in. I cannot explain how to measure this as it is peoples actions that unfold the enhancement - each for her/himself but only the team will put the horespower on the street, as each input is like a piece of energy for the machine that's up to deliver in time, budget and quality. It is great, when this happens!
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1 reply by Ranmali Kirinde
May 01, 2016 11:51 AM
Ranmali Kirinde
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Thank you for the comments Edgar. Having a good RACI in place will definitely support the communication plan.
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Warren Nash PM/PMO Position & SAP Architect| Freelance Pudong, Shanghai, China, Mainland
It is a feeling that you get when doing the project, you review your stakeholder engagement plan and analysis and point the communication in the right directions.
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1 reply by Ranmali Kirinde
May 01, 2016 11:58 AM
Ranmali Kirinde
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Thank you for the comments Warren. Yes, the stakeholder engagement plan feeds into the communication plan. Apart from that I believe the governance process will also contribute to the communication plan.
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Ranmali Kirinde Project Manager| Virtusa Pvt Ltd Colombo 09, Sri Lanka
Apr 25, 2016 7:41 AM
Replying to Stéphane Parent
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Unfortunately with surveys, you need to find the sweet spot: not too long so people will not complete them but detailed enough to be meaningful.
Absolutely agree Stéphane.
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