Kristin JonesSocial Media Specialist III| PMINewtown Square, Pa, United States
Intelligent technologies that simulate human intelligence are changing the way we work. These advances in technology have the potential of replacing certain types of jobs and how we adapt to these changes will define new roles for humans in the workplace.
• In what ways do you foresee artificial intelligence impacting project and program management in the next five-ten years?
• Has your organization adapted or is it planning to incorporate artificial intelligence into the business? If yes, in what ways? Saving Changes...
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Justin WortleyProject Manager| Quicken LoansDetroit, Mi, United States
It's an interesting space because we used to think of AI in terms of "robots" and "science fiction". Today though, the notion of AI has morphed into the ability to quickly digest and interpret extremely large amounts of big data. I think you'll find the same companies that are using human intelligence to interpret trends/requirements that help improve ROI. I wouldn't be surprised to see the larger Fortune 500 companies using AI to analyze customer data/social media/cloud data to pinpoint opportunities if they aren't already. I don't however think you'll see human intelligence completely removed from the equation as you'll need to have some way to validate AI findings.
We haven't planned to incorporate artificial intelligence into our business simply because the investment wouldn't be prudent for us right now. I'm keeping my eye on it for the future though. Saving Changes...
John Caron, MBA, PMP, CSMVP - Technology Project Solutions Consultant| Bank of AmericaJacksonville, Fl, United States
I recently attended a NEFL PMI social where the subject was The Future of Project Management and Automation. Points of interests included how even China is using Automation, farming, construction, Amazon, transportation i.e. EZ-Pass/Sun Pass). For digitization, look at Uber. Taxi medallions were selling for 1.32 million USD as recently as May 2013 now they are worth as little as $650,000 USD. If a person checks indeed.com for Project Management jobs, I was told this returns approximately 13,000 jobs largely Automation. Thanks for raising this Kristin! Saving Changes...
As John mentioned, Uber and Lyft have crushed the traditional taxicab business. Travel agencies in the US number less than 10,000 after peaking at about 30,000. Automobile insurance no longer requires an agent, and homeowners insurance is headed there as well.
Since PM is a blend of art and science, I don't foresee any immediate changes due to AI. I guess one area could be Procurement, as AI could procure bids for various aspects of the project and do basic vendor evaluations. But with Proj Mgmt, I don't see any easy areas where AI-analytics can be used effectively. Saving Changes...
Owen LawrenceProject Manager| ContractorDenton, Tx, United States
We are already seeing this type of AI in our every day work
Many web and phone services services have bots that reply to us instead of real humans.
What I see the drive for AI is to reduce the biggest expense in any company and that is employee pay role.
Many companied like UBER and LYFT are using bots "AI" to rate the drivers and the passengers and when you rating falls below a level you are discontinued from using their service this is a automated feature both drivers and passengers, but this form of AI is only in its infant stage.
“Robot Taxi, Inc., has announced that it will begin testing a taxi service with self-driving cars in 2016, with the aim to have a fully operational commercial service in time for the 2020 Summer Olympics in Tokyo, reports the Wall Street Journal's Japan Real Time blog. We are going to see the taxi become “AI“and this will be the start of many changes to come “
https://robottaxi.com/en/ When I was at HP there were working on automation to replace the network engineer.
Moving forward :
We do not have the laws or social stability right now to make every simple task automated it’s not that we do not have the technologies, we simple do not have the human support what will I do if my job is replace with Automation?
HP over the last 3 years has let over 100k employees go and that is largely due to the automation they have built in to their products , Yes there are other objectives when That company let that many people layoff , but in this persons view it is sign of event s happening now and will continue to grow as a result of automation , or call it robots or AI Saving Changes...
Stéphane ParentSelf Employed / Semi-retired| Leader MakerPrince Edward Island, Canada
I agree with John: AI has a lot of potential in organizations' supply chain provisioning. So much of it is rule-based and heuristics. Saving Changes...
saurabh mahajanPMP, ITIL, PRINCE2| vodafonePune, Maharashtra, India
I seen a latest video about a AI being implemented in your specs for blind people which helps them visualize their nearby environment by way of speech in the speck. For e.g it if a blind person is passing by children play area the speech will tell them about how many children are playing, what are they playing, etc. Same way these glasses help them monitor their meeting members, like are they listening to the speaker, what is their facial expression. It was just awesome to see the AI at work.
it will surely change our personal and professional life.
Still I doubt about their decision making capability in critical situations. Saving Changes...
Suresh MKConsultant - Transformation| FreelancingBangalore, Karnataka, India
I feel Robotics and Big Data will play an important part in evolution of Project/program Management. Templates and status reporting will be taken over by Robotics. Decision making will rely on AI and big data. We are in the process of doing POC for certain finance processes. Saving Changes...
Barbara FillipKnowledge Management Consultant| Fillip ConsultingArlington, Va, United States
With the right systems in place, there may be a lot of value added in automating project reporting functions. However, I'm not ready to delegate decision-making to a robot based on a fancy algorithm. Where rule-based decision-making makes sense, it may be possible, but in most cases, critical thinking should still be in the hands (or head) of a qualified human. Cognitive computing, especially some of its machine learning applications and big data analysis will have a role to play but it has little to do with science fiction visions of AI... at least in the foreseeable future. Saving Changes...
Daniel SwaimProgram Manager| TycoISEvergreen, Co, United States
I think Barbara hit the nail on the head. AI and automation can be used to optimize certain PM processes like reporting, timeline generation, document creation, and the like but anything that is going between a PM and a client (internal or external) is going to need human review and editing. Given that computers are, and will always be, only as good as the information we put in them, we will have to achieve the level of not only simulating, but anticipating, human behavior and preferences to a 99%+ degree of accuracy before we can relegate the actual PM role to AI.
Eventually, AI may take over more simplistic PM roles, then all PM roles, then will assist the Program Manager or PMO, then take over that job as well. On that far away day, may we all be on a beach somewhere, drinking tropical drinks, and deciding what to do with all of our free time and NOT having to put down an uprising of the machines. Saving Changes...
"The most exciting phrase to hear in science, the one that heralds new discoveries, is not Eureka! (I found it!) but rather, 'hmm.... that's funny...'"
