Dominic LawProduct Manager| PCCW GlobalHappy Valley, Hong Kong
This question is too open. Basically there should be a hierarchy of escalation to define who should be contacted under what type of emergency. And there should also be a culture of time management within the project team. Saving Changes...
Depends on type of project and environment. This is more common in support functions, that have different hierarchy of escalation for e.g. Level 1, Level 2, Level 3 Saving Changes...
Denise CantyAgile Coach, Life Coach, Author, Senior Project-Program Manager| Cenden CompanyWashington, Dc, United States
My answer is "NO". Why would anyone be available 24X7? That would be too much of an intrusion into one's personal life. Saving Changes...
Avinash KharePM II| MAP-IT Consultant Project ManagementAmbernath (East), Maharashtra, India
Generally it is expected in operations to be reachable 24X7. Depending upon the urgency and given situation it may happen that PM is expected to be reachable and also available in OFF hours. Saving Changes...
There is a difference between expectations and requirements. We all have to manage expectations on our time. If you don't, they will believe you are available around the clock.
As an example, I often review emails during the weekend but usually only answer them when I come in on Monday. Saving Changes...
Sergio Luis ConteHelping to create solutions for everyone| Worldwide based OrganizationsBuenos Aires, Argentina
If a PM has to reach 24/7 then something is wrong with the role implementation. A PM must not be reacheable 24/7 because she/he is not performing operational activities inside the project. That is for each project. From here, you can consider most of the things that some people have written above. For example, people that are working in multi-national, multi-time-zone projects. BUT again, for each project, the need to have a PM 24/7 avaiable is totally wrong.
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1 reply by Denise Canty
Aug 03, 2016 10:25 AM
Denise Canty
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Agree 100% that something is seriously wrong if a PM has to be reachable 24X7. That is an unreasonable expectation for a PM.
Saving Changes...
Denise CantyAgile Coach, Life Coach, Author, Senior Project-Program Manager| Cenden CompanyWashington, Dc, United States
Aug 03, 2016 10:12 AM
Replying to Sergio Luis Conte
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If a PM has to reach 24/7 then something is wrong with the role implementation. A PM must not be reacheable 24/7 because she/he is not performing operational activities inside the project. That is for each project. From here, you can consider most of the things that some people have written above. For example, people that are working in multi-national, multi-time-zone projects. BUT again, for each project, the need to have a PM 24/7 avaiable is totally wrong.
Agree 100% that something is seriously wrong if a PM has to be reachable 24X7. That is an unreasonable expectation for a PM. Saving Changes...
Stephanie GrahamVP of Strategy| BankOnITOklahoma City, Ok, United States
I am available 24/7 via company phone and email - but that does not mean that I work 24/7 and the company and our clients tend to understand that. There are scenarios where major issues come up and the technicians working on my team want to let me know or get my input on resolution options. I welcome those calls and emails. They're usually short in duration and it allows me to still have control over the work done or amount of time or costs spent.
I weed out calls or emails that are not priority for my normal business hours.
It seems to work out well.
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3 replies by Avinash Khare, Denise Canty, and Kgobalale John Malatji
Aug 03, 2016 12:39 PM
Avinash Khare
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I agree with Stephanie.
Aug 03, 2016 2:30 PM
Kgobalale John Malatji
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Well put Steph
Aug 03, 2016 2:43 PM
Denise Canty
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Do you have a backup in case you can't be available?
Saving Changes...
Avinash KharePM II| MAP-IT Consultant Project ManagementAmbernath (East), Maharashtra, India
Aug 03, 2016 11:17 AM
Replying to Stephanie Graham
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I am available 24/7 via company phone and email - but that does not mean that I work 24/7 and the company and our clients tend to understand that. There are scenarios where major issues come up and the technicians working on my team want to let me know or get my input on resolution options. I welcome those calls and emails. They're usually short in duration and it allows me to still have control over the work done or amount of time or costs spent.
I weed out calls or emails that are not priority for my normal business hours.
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