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Is this just the customer testing you, or is it a situation where a previously undisclosed need has been identified? I've been on more than one project where, halfway into it, one of the stakeholders informed me of new communications requirements. In some cases, it was a simple request with an acknowledgment that it is a new requirement. In other cases, it was treated like something was missed that should not have been. In the latter case, I have handled it different ways. Sometimes, I have reviewed what was agreed to and then agreed to the change, pointing out that nothing was missed. Other times, when it was necessary to avoid political fallout, I've just made the change and moved on.
Does this answer your question?
If those activities are waste of time,then why to do them if they do not add value nor are they in the schedule or WBS ?
On the other hand, if the customer says there is communication problem, before taking action or moving any resources, the PM should evaluate the situation and then decide. In this way, you can discover whether there is an issue or not prior to taking action on ground.
I need to understand something...
Was the question about a real fire drill or the customer was asking about a dress rehearsal for a Go-live in the project?
From my point of view, they aren't waste of time.
Some customers are known for pulling "Fire drills" -- routinely acting as if things are urgent, when, in fact, they are not, and they lose credibility. Some bosses do the same thing.
I feel a little ashamed, but I've never heard before this word. New one in my glossary!
Great dialogue here. When does it become a problem though where you must take action to avoid wasting time, resources, and cost/money?
Thanks for posting that question :)
I didn't realized it's metaphor.
Fully agree with Rami. If it do not add value it must not exists. And I add: If a project manager is not aware on that then she/he must be fired.
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