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Request to reuse this Topics: Knowledge Management, Leadership, Lessons Learned, Risk Management, Work Breakdown Structures (WBS) |
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Is this just the customer testing you, or is it a situation where a previously undisclosed need has been identified? I've been on more than one project where, halfway into it, one of the stakeholders informed me of new communications requirements. In some cases, it was a simple request with an acknowledgment that it is a new requirement. In other cases, it was treated like something was missed that should not have been. In the latter case, I have handled it different ways. Sometimes, I have reviewed what was agreed to and then agreed to the change, pointing out that nothing was missed. Other times, when it was necessary to avoid political fallout, I've just made the change and moved on.
Does this answer your question?
If those activities are waste of time,then why to do them if they do not add value nor are they in the schedule or WBS ?
On the other hand, if the customer says there is communication problem, before taking action or moving any resources, the PM should evaluate the situation and then decide. In this way, you can discover whether there is an issue or not prior to taking action on ground. 
Network:11142
I need to understand something...
Was the question about a real fire drill or the customer was asking about a dress rehearsal for a Go-live in the project? From my point of view, they aren't waste of time. ...
1 reply by David Hernandez
Oct 31, 2016 7:36 PM
David Hernandez
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In project, in business, you have a customer who calls in with a long list of items, and he needs the answers (prices, availability, delivery times, audits) immediately, urgently You put aside other work, get him the information, he needs, and then it turns it he just wanted the information, there really was no urgency, he really is not buying anything, and you rushed for nothing.
Some customers are known for pulling "Fire drills" -- routinely acting as if things are urgent, when, in fact, they are not, and they lose credibility. Some bosses do the same thing. https://timemanagementninja.com/2010/07/5-...the-fire-drill/ Oct 31, 2016 4:56 PM
Replying to Mayte Mata-Sivera
...
I need to understand something...
Was the question about a real fire drill or the customer was asking about a dress rehearsal for a Go-live in the project? From my point of view, they aren't waste of time. Some customers are known for pulling "Fire drills" -- routinely acting as if things are urgent, when, in fact, they are not, and they lose credibility. Some bosses do the same thing. https://timemanagementninja.com/2010/07/5-...the-fire-drill/ ...
1 reply by Mayte Mata-Sivera
Oct 31, 2016 7:46 PM
Mayte Mata-Sivera
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Thank you David! My English is improving day to day thanks to this web!
I feel a little ashamed, but I've never heard before this word. New one in my glossary!
Network:11142
Oct 31, 2016 7:36 PM
Replying to David Hernandez
...
In project, in business, you have a customer who calls in with a long list of items, and he needs the answers (prices, availability, delivery times, audits) immediately, urgently You put aside other work, get him the information, he needs, and then it turns it he just wanted the information, there really was no urgency, he really is not buying anything, and you rushed for nothing.
Some customers are known for pulling "Fire drills" -- routinely acting as if things are urgent, when, in fact, they are not, and they lose credibility. Some bosses do the same thing. https://timemanagementninja.com/2010/07/5-...the-fire-drill/ I feel a little ashamed, but I've never heard before this word. New one in my glossary! ...
2 replies by David Hernandez and Rami Kaibni
Oct 31, 2016 7:52 PM
David Hernandez
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don´t be ashame, I did not know this word either in this context. I´m from Mexico city, my english is getting better too, thanks to you guys..
Oct 31, 2016 11:16 PM
Rami Kaibni
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You should be proud. You are doing great Maria.
Oct 31, 2016 7:46 PM
Replying to Mayte Mata-Sivera
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Thank you David! My English is improving day to day thanks to this web!
I feel a little ashamed, but I've never heard before this word. New one in my glossary!
Great dialogue here. When does it become a problem though where you must take action to avoid wasting time, resources, and cost/money?
Oct 31, 2016 7:46 PM
Replying to Mayte Mata-Sivera
...
Thank you David! My English is improving day to day thanks to this web!
I feel a little ashamed, but I've never heard before this word. New one in my glossary! 
Network:4639
Thanks for posting that question :)
I didn't realized it's metaphor.
Fully agree with Rami. If it do not add value it must not exists. And I add: If a project manager is not aware on that then she/he must be fired.
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