Project Management

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Some projects get the final acceptance but just a few weeks later nobody is using them. Why is that? And why should the project manager care?

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Antonio Gaspar Head of IT Project Portfolio & PMO| Sysmex Europe SE Hamburg, Germany
The Business Case was validated, the Requirements were collected and validated, the Quality was beyond the standard, the Acceptance Criteria were met, the Sponsor confirmed the project was executed meeting Expectations.
What is missing?
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1 reply by Antonio Gaspar
Nov 09, 2016 2:35 PM
Antonio Gaspar
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Dear Uktam,

Your post is off-point on this discussion.
Please remove it and create your own topic if you need to.

Thank you.
Antonio
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Antonio Gaspar Head of IT Project Portfolio & PMO| Sysmex Europe SE Hamburg, Germany
Dear Uktam,

Your post is off-point on this discussion.
Please remove it and create your own topic if you need to.

Thank you.
Antonio
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Antonio Gaspar Head of IT Project Portfolio & PMO| Sysmex Europe SE Hamburg, Germany
Very interesting and very different perspectives about the same topic, from "we must not care." to "changes in priorities" or "stakeholders expectations".
I'm not questioning the project closing procedure, but when customers don't use the project outcome (product or service), their benefit is probably null.

Because we have here a big community of project managers I'd like to hear more opinions and have a sense of trend.
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Antonio Gaspar Head of IT Project Portfolio & PMO| Sysmex Europe SE Hamburg, Germany
Nov 08, 2016 10:38 AM
Replying to George Jucan
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The real issue relates to stakeholders' expectations, vs. blindly applying the "iron triangle" to manage a project. For years I'm advocating that we are applying the wrong definition for "project success" using the triple constraint - and your example is a clear example of failure while meeting the traditional definition of "success". Moreover, let's take a look at the CHAOS reports - the success/failure/challenged levels are roughly unchanged for many years, so are we really not learning anything?
To me, a project is only as successful as the stakeholders think it is! It does not matter if the project was couple of weeks late, or costed a bit more than the initial estimate (we're not prophets after all), or did not deliver every "i" and "t" - if the stakeholders are happy with the outcome the project is acclaimed as a success. If not, all the signatures in the world will not make people actually use it...
Very interesting George, the definition of "success" seams to be addressed farther than the 'iron triangle". As Denise Thompson mentioned in her webinar (Nov 1, 2016) instead of waiting for change, "...can we lead the change?" If we do, maybe we can anticipate and persuade on change and ultimately pave the way for customers to get their benefits.
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Antonio Gaspar Head of IT Project Portfolio & PMO| Sysmex Europe SE Hamburg, Germany
Nov 08, 2016 12:41 PM
Replying to Stéphane Parent
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Was organizational change management part of the project scope or, at least, done alongside the project? If not, the end users may not have been prepared and ready for the product(s) issues from the project.
Good point Stephane, and if it isn't, shouldn't we bring it in to maximize chances of success?
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