How to handle emotional stakeholders in project? In power interest grid, where to place them? What emotional interest do they have in the project outcome? Saving Changes...
Good question. In this article http://www.academia.edu/245892/Emotional_s...onal_Legitimacy , two extremes of emotional stakeholders are proposed:Faith-holders (positive emotion) and Hateholders (negative emotion). She suggests "emotion management"...
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1 reply by Anupam
Nov 09, 2016 8:25 PM
Anupam
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Thanks Mauro. This is interesting.
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Sergio Luis ConteHelping to create solutions for everyone| Worldwide based OrganizationsBuenos Aires, Argentina
Let me deviate a little bit from the good original question. What people ofter missing is: the interest component inside the matrix HAS TO BE ELICITED from the stakeholdrees (sorry about the capital letters). So, is not what you think. It is about what your stakeholder has say to you. On the other side, I always encourage to go to the basic that in this case is to reaseach about the meaning of the terms (emotion in this case). Saving Changes...
Everton LinsIT Project Manager| Fiat Chrysler AutomobilesRecife, Pernambuco, Brazil
I agree with Sergio. We as project managers need to know who we are dealing with and the best way to do that is asking and documenting what the key stakeolders want from the project.
And about the emotional part, whe we anderstand that sometimes people are not against the project or against the project manager, but they are for themselves, we start to better managing expectations and outcomes. Saving Changes...
Good question. In this article http://www.academia.edu/245892/Emotional_s...onal_Legitimacy , two extremes of emotional stakeholders are proposed:Faith-holders (positive emotion) and Hateholders (negative emotion). She suggests "emotion management"...
Thanks Mauro. This is interesting. Saving Changes...
Emotional stakeholders, first you need to understand the WHY. Why are they emotional about the project. That will help you understand them and from there you might find how to handle the stakeholder. Saving Changes...
It's really an interesting and thought-provoking question. As Sergio suggested above, it might start with defining what the emotional stakeholder is because it might be a different dimensional factor to analyze stakeholders and to set up the proper strategies for stakeholder engagement in the project. Saving Changes...
AKSHAY JAINPlanning Group Leader| YOKOGAWA, BahrainGwalior, Mp, India
If they have positive emotion they need to give powerful position since they will add lot of value and give more than 100% for success of project but if they are negative stakeholders they must not be given any decision making and influencing powers. They must be given more informative kind of placement where they will express their concern for everything but will not be in a position to do much. Saving Changes...
Stéphane ParentSelf Employed / Semi-retired| Leader MakerPrince Edward Island, Canada
Acknowledge their feelings. Empathize with them. Eventually their emotional state will return to a more manageable level. Saving Changes...
"This planet has - or rather had - a problem, which was this: most of the people living on it were unhappy for pretty much of the time. Many solutions were suggested for this problem, but most of these were largely concerned with the movements of small green pieces of paper, which is odd because on the whole it wasn't the small green pieces of paper that were unhappy."
